CLUSE.comReviews:
656 reviews in the last 12 months2,306 total reviews
Excellent
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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Top negative review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Jun 22, 2023
Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
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Jun 19, 2023
Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jun 15, 2023
Verified review
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Jun 15, 2023
Verified review
mi pedido no llega
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jun 14, 2023
Verified review
ORDER NUMBER:
Good morning,
I have not yet received the refund of €49.95 for the order.
ORDER NUMBER: EN170351
05/24/2023
Nor do I see it reflected in the statement of the credit card account.
I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros.
Angel Zardoya
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
We have refunded you on the 24th of May.
If you need any further information,
please contact us via email.
KR,
Team CLUSE
Jun 14, 2023
Verified review
My order never arrived,
It says “full filled” het I don’t have the package…
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Jun 9, 2023
Verified review
No shipment update and no reply from CS to follow up on the order.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Jun 5, 2023
Verified review
Buenos dias, aun no me ha llegado el pedido.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
May 22, 2023
Verified review
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
May 21, 2023
Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
May 19, 2023
Verified review
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
May 15, 2023
Verified review
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
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Answer by CLUSE.com
Jul 5, 2023
Beste klant, wat vervelend en jammer. Mocht de situatie nog niet opgelost zijn, hoor ik het graag via de mail.
Met vriendelijke groet,
Team CLUSE
Apr 24, 2023
Verified review
Watch has still not arrived after more than 2 weeks. No message or assistance
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Answer by CLUSE.com
May 15, 2023
Dear customer,
I see that the parcel is delivered by now.
KR,
Team CLUSE