TrustmarkValid
TrustmarkValid
certified since: Mar 27, 2019
updated on: Mar 20, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
Read more
the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Read more
Reviews for CLUSE.com
Verified review
Dec 23, 2022
Report review
Verified review
Dec 23, 2022
Report review
Verified review
Dec 22, 2022
Report review
Verified review
Dec 21, 2022
Report review
Verified review
Nov 24, 2022
Order to big. I want to return it. The return itself costs like the item price.
Report review
Verified review
Nov 25, 2022
I’ve been waiting for 15 days for a refund and still have had no news
Report review
Verified review
Dec 17, 2022
Ponia que me lo traian en 3 dias y han pasado 10 y no lo tengo.
Report review
Verified review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
Report review
Verified review
Jul 27, 2022
The delivery for Morocco is free, so we ordered a watch (as a gift) the 13th of July. Via the tracking code we see that the watch arrived in Morocco on the 15th of July. Since then, it seems that the watch is blocked at customs. We can't contact anybody to resolve the problem. If the shipment is free, why is the watch blocked at customs?
Report review
Verified review
Sep 20, 2022
Please provide detailed information on the customs requirements for returning an item for refund . I have found the process completely unsatisfactory and my enquiry has resulted in me being directed to a courier company . I simply wanted an exchange to a smaller size. Not difficult but apparently impossible.
Report review
Answer by CLUSE.com
Oct 7, 2022
Dear customer,
All information regarding returns are described in our general terms and conditions. If you need any further assistance, you can always email us via care@cluse.com
KR,
Team CLUSE
Verified review
Feb 17, 2023
My order never arrived... I had to mail to find out what the problem was... Your package wasn't delivered. Would you like us to send it again of do you want a refund?? I would like to receive what a ordered and paid for!!
Report review
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that we have solved your case via mail already.
Please accept our apologies.
KR,
Team CLUSE
Verified review
Aug 25, 2022
Unfortunately, it is impossible to purchase something by CC or DC, they know there is a problem, but instead of fixing it, they just ask you to buy with paypal. And if one has no paypal account?
Report review
Verified review
Aug 16, 2022
Producto claramente distribuido con el método de dropshiping. no se molestaron ni en incluir caja o envoltorio. no creo que vuelva a comprar ni a recomendar su compra.
Report review
Answer by CLUSE.com
Aug 19, 2022
Dear customer,
Thank you for your message.
Please note that we are not a dropshipper and that all CLUSE watches are official CLUSE products.
KR,
Team CLUSE
Verified review
Oct 11, 2022
But their website only tells you their watches are made in Europe.
Poor customer service, not helpful at all.
Report review
Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Sorry to hear that you are not happy with your CLUSE.
Our HQ is in Amsterdam and our warehouse is in Germany.
We see that we are in contact via email with you to have your problem sorted out.
KR,
Team CLUSE
Verified review
Oct 22, 2022
Un desastre y engaño con el plazo de envío, en la página ponía de 3a5dias y ya voy otra 15 días y no llega
Report review
Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Thank you for your message.
According to out system your order has been delivered shortly after you have sent us this review.
Hope you like your order.
KR,
Team CLUSE
Verified review
Jul 31, 2022
Order is nog steeds niet aangekomen in Nederland. Bestelling geplaatst op 18 juli, bijna 2 weken geleden…
Report review
Verified review
Aug 12, 2022
The quality of the item is so poor. The gold/silver mix strap looks so cheap! Returns are a pain!
Report review
Answer by CLUSE.com
Aug 19, 2022
Dear customer,
Thank you for your review.
Really sorry to hear that you are not happy with your CLUSE article.
All items can be returned via our return portal on our website.
KR,
Team CLUSE
Verified review
Oct 2, 2022
Demasiados días para entregar la compra. Solo comunicación en inglés vendiendo en españa.
Report review
Verified review
Jul 25, 2022
Le colis n’a jamais été livré par le transporteur, donc je ne peux pas noter le produit.
Report review
Verified review
Sep 28, 2022
I had a bad experience with express shipment. UPS gave a disappointing service.
Report review
Answer by CLUSE.com
Oct 7, 2022
Dear customer,
I am really sorry to hear this.
We will send this feedback to UPS.
KR,
Team CLUSE