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CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Dec 26, 2023
 Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello, we apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, TeamCLUSE
Dec 21, 2023
 Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!
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Dec 24, 2023
 Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Dec 27, 2023
 Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello, We apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, Team CLUSE
Dec 17, 2023
 Verified review
Really poor on line support
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Dec 17, 2023
 Verified review
I never received my order
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Dec 23, 2023
 Verified review
It Never came.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Apr 23, 2023
 Verified review

Payment issues

The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Sep 4, 2023
 Verified review

The bag is beautiful (but pricey)

The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
Report review
Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Sep 21, 2023
 Verified review
You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you. That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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May 9, 2023
 Verified review
The delivery was quick and the product is exactly what I wanted. I would have hiven five stars if there would have been more information. My older watch have a longer band than this new one even if they are the same product.
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Aug 6, 2023
 Verified review

Shippment is bad

I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.
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Aug 5, 2023
 Verified review
I would like the shutter to have a bigger dial. And to make watches that also show the date. The watch I bought was very elegant and flatters my wrist. ♥️ I hope it holds up well over time.
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Jun 22, 2023
 Verified review
El reloj era según lo esperado, PRECIOSO, lo que menos me gustó es que tardó un poco en llegar y la comunicación por email es en inglés , por lo demás todo muy bien Muchas gracias
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Apr 13, 2023
 Verified review

Good shopping experience

Easy to navigate website, free p&p, quick delivery in a beautiful gift box! Completely unnecessary massive cardboard box for shipping - must have been 10 times bigger than the item!
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Oct 11, 2023
 Verified review
This is the second watch I’ve purchased from Cluse which unfortunately have really short straps. I’ve not got big wrists at all but have to use the second last hole on the strap.
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Aug 28, 2023
 Verified review

Fast delivery, amazing looking backpack

The delivery was very fast and the backpack looks amazing. The only thing I am a little worried about are straps - I hope they are strog enough so they won't tear.
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Jul 26, 2023
 Verified review
El producto y la entrega genial. Muy rápido y muy bien. Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Jul 29, 2023
 Verified review

My Cluse

packaging is modern and practical, the actual product is as shown online (I have bought two watches) within 5 years, and very quick delivery
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