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CLUSE.com
Reviews:

645 reviews in the last 12 months2,259 total reviews  

4.49
Good

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Apr 15, 2023
 Verified review
Hice el pedido el día 5 de abril, hoy es15 de abril y no lo he recibido. Al hacer la compra decía de 3 a 5 días hábiles y no se ha cumplido. Muy descontenta porque es un regalo y no lo he recibido.
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Apr 14, 2023
 Verified review
It's been 10 days and the shipment hasn't arrived.
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Apr 13, 2023
 Verified review
I didn’t receive yet my product, so I can’t value the product
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Apr 11, 2023
 Verified review

Orden not received

The order placed has not yet arrived
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Apr 9, 2023
 Verified review
I haven’t received the package yet
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Apr 5, 2023
 Verified review
I have not receive my order yet
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Apr 3, 2023
 Verified review
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido. No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido... Pongo una estrella porque no hay opción de poner ninguna.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Mar 31, 2023
 Verified review
Aún no he recibido el reloj, sigo esperando.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Mar 30, 2023
 Verified review

Unacceptable after sale service

Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE