CLUSE.comReviews:
657 reviews in the last 12 months2,308 total reviews
Excellent
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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Top negative review
Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
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Jul 31, 2023
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Jul 29, 2023
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My Cluse
packaging is modern and practical, the actual product is as shown online (I have bought two watches) within 5 years, and very quick delivery
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Jul 28, 2023
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Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Jul 27, 2023
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Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
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Jul 26, 2023
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It came so fast
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Jul 26, 2023
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El producto y la entrega genial. Muy rápido y muy bien.
Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Jul 21, 2023
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Jul 20, 2023
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Jul 19, 2023
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Jul 19, 2023
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Jul 17, 2023
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Jul 16, 2023
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I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
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Jul 10, 2023
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Jul 6, 2023
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I didnt received my package
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Jul 6, 2023
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Jul 5, 2023
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The watch stopped moving this morning，I purchased the watch on June 24, 2023.
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Jul 5, 2023
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Jul 3, 2023
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the watch never arrived and neither did my refund
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that you have been refunded by now.
Please accept our sincerest apologies for the inconvenience.
KR,
Team CLUSE