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Top positive review
Sep 4, 2023
Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything
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Feb 28, 2024
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according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...
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Answer by CLUSE.com
12 days ago
Hello,
We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further.
KR,
Team CLUSE
Jan 21, 2024
Verified review
Venduto un reso
Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
My wife had a watch that needed a new strap and Cluse had the one for her: the right colour, the right clasp and, very importantly, the right length. Cluse offers it, we took a chance not knowing the company, but are so happy we bought another one 😊. Shipping was fast and well packaged. We couldn’t be happier.
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Jan 29, 2024
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OUTSTANDING SERVICE
Having ordered from South Africa for my daughter's 21st birthday gift, I was blown away by the quick and efficient service I received. I ordered on the Friday and the parcel was delivered to me the following Wednesday. I can highly recommend CLUSE! Thank you.
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Feb 8, 2024
Verified review
Excellent aftersale service…
Cluse doesnt stop caring for the customers after you buy your watch. They walk with you for lifetime. Broke my three years old and they replaced it at small price with a new exact watch. My family loves cluse and now i know why….
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Jan 20, 2024
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Jewllery and backpack
Love the jewllery! I've been wearing my necklace 1 year non-stop and it's the same as the day I bought it. Got so much conpliments on my backpack too, I'm mainly using it for short work trips where I have to carry my laptop.
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Jan 24, 2024
Verified review
Beautiful watches
The watches are beautiful and seems to be in good quality and leather strap looks also great. Changing the strap is really easy. I appreciate free delivery.
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Feb 9, 2024
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Everything as indicated
Product i was looking for wasn't available, so inset an email reminder. I received a notification, instantly ordered and the product arrived super fast
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Jan 28, 2024
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Cosy sweater
Recently purchased sweater from Choice on line. Delivery was good. Wore it yesterday and it is so cosy. Friend complimented it. Great value in sale.
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Feb 3, 2024
Verified review
Great service and products!
I bought a new strap for my current watch but also a new silver watch! Very fast delivery and absolutely love the design!
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Jan 23, 2024
Verified review
Very good support, fast shipping and nice products. Same as on picture. I ordered two watches and I'm very satisfaed.
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Jan 20, 2024
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Really helpful responses from customer services when I wanted to replace my watch strap for a lighter (in weight) one
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Jan 21, 2024
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Cluse is the best! Πολύ καλή εξυπηρέτηση, γρήγορα και είναι ακριβώς αυτό πού περιμένα...ακόμα πιο όμορφα από κοντά!
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Feb 11, 2024
Verified review
Love the watch. Fast delivery and lovely packaging. I would definitely buy again from you !
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Feb 7, 2024
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Great service and fast delivery.
I love my new strap. It was easy to fit and I found a FAQ to adjust it. Fast delivery too!
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Feb 9, 2024
Verified review
Very easy to communicate with to obtain replacement for broken watch. Highly recommend
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