CLUSE.comReviews:
1,023 reviews in the last 12 months2,065 total reviews
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Top positive review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Jul 9, 2023
Verified review
Watch Strap
Great website. I needed a new strap for my Cluse watch and you can click on the watch you have and straps that suit are displayed. So easy to fit the new strap too. I love Cluse watches.
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Mar 13, 2023
Verified review
Great Quality! 10/10
Fast delivery and product came in excellent condition. I needed a new watch strap so was a) relieved that they were easily replaceable and b) a great variety of options to choose from
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Jan 30, 2023
Verified review
I love the quality / packaging / styles
I love the quality, and packaging, and all’s the available styles that match every mood and occasion! Waiting period for delivery is very reasonable! Clyde is my forever favourite!
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Feb 11, 2023
Verified review
The customer service I received was amazing. I was sent a faulty earring and by the end of the week they sent a replacement. Was quick and easy.
Definitely be shopping here again
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Jul 16, 2023
Verified review
I have bought watch and backpack from Cluse. They are both so elegant, beautifully designed and feel so luxurious. I hope they will also last long. In love with Cluse for now. :)
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Dec 21, 2022
Verified review
Service was promt and delivered in only a few days considering it came from Germany. Only disappointed with the gift wrapping Only sent a bag which was too small to close
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Jun 8, 2023
Verified review
Excellent service. We required a couple of extra link for the watch we purchased, couldn't have been easier to order, invoice emailed to me, all I had to do was pay.
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Jul 15, 2023
Verified review
I receive my order in 1 week, which is a very short amount of time, perfectly wrapped for security reasons. Additionally it had nice packaging and good quality.
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Apr 11, 2023
Verified review
Purchased 2 x watches
Easy to use website, detailed information on products, from order to delivery 2 days max purchased mid week. Delivery arrived in box and was efficiently packed.
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Jan 15, 2023
Verified review
Improve sizing of watch straps
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
DD
Diana d.
Dorset
Jun 30, 2023
Verified review
Lovely leather strap for my Cluse watch, and it's very easy to change straps. Customer service was so fast and efficient. I really appreciated that.
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Jan 6, 2023
Verified review
Love my Cluse!
This is my second Cluse purchase (in US). Watched are durable and last. Shipping - especially international - is so fast, and communication is great!
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Jul 26, 2023
Verified review
El producto y la entrega genial. Muy rápido y muy bien.
Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Jul 7, 2023
Verified review
Always excellent service from cluse that’s why I always return to
Them and always delivered on time with notifications for arrival of your items
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Jul 20, 2023
Verified review
Amo i orologi Cluse, hanno un stile classico che non andrà mai di moda, secondo me non ha bisogno di miglioramenti, è bellissimo così come è.
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Jan 7, 2023
Verified review
Really fast delivery from a great company to deal with. They are very helpful if any problems experienced. I've bought from them previously.
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Jun 5, 2023
Verified review
Easy to search through products, click and quick delivery. Its a present so I hope the receiver likes it but watch looks gorgeous to me.
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Jan 17, 2023
Verified review
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Feb 15, 2023
Verified review
Quick and efficient, got standard delivery in only 3 days ! Well packaged, and the watch is great, I'm really happy with the product!
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Feb 18, 2023
Verified review
Really efficient company. Excellent website free shipping for a great product. The lovely watch strap has given my watch a new life.
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