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CLUSE.comReviews

: 1,043Excellent

4.70

Trustmark
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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 27, 2019
updated on: Dec 5, 2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 27, 2019
updated on: Dec 5, 2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

482 verified reviews in the last 12 months

1,043 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali. But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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the most relevant critical review


Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com

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(38)
(18)
 Verified review
10 days ago
I’ve been waiting for 15 days for a refund and still have had no news
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 Verified review
11 days ago
Order to big. I want to return it. The return itself costs like the item price.
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 Verified review
Nov 14, 2022
Took a little bit to work my way through the website, but order and delivery were great, and products I love
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 Verified review
Oct 31, 2022
Mon service de livraison a perdu ma montre, CLUSE m'a proposé de me la renvoyer, malheureusement ils ne l'avaient plus en stock donc j'ai eu un code promo, le tout en 2j d'échange seulement ! Super service, super montre, seule problème une pile qui ne marche pas à la réception
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 Verified review
Oct 31, 2022
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 Verified review
Oct 29, 2022
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 Verified review
Oct 22, 2022
Un desastre y engaño con el plazo de envío, en la página ponía de 3a5dias y ya voy otra 15 días y no llega
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Answer by CLUSE.com
Nov 2, 2022
Dear customer, Thank you for your message. According to out system your order has been delivered shortly after you have sent us this review. Hope you like your order. KR, Team CLUSE
 Verified review
Oct 16, 2022
Preço e qualidade
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 Verified review
Oct 15, 2022
Semplice fare acquisti online, da migliorare la fase post ordini, il tracking si vede in ritardo.
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 Verified review
Oct 11, 2022
But their website only tells you their watches are made in Europe. Poor customer service, not helpful at all.
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Answer by CLUSE.com
Nov 2, 2022
Dear customer, Sorry to hear that you are not happy with your CLUSE. Our HQ is in Amsterdam and our warehouse is in Germany. We see that we are in contact via email with you to have your problem sorted out. KR, Team CLUSE
 Verified review
Oct 4, 2022
I haven' t received the pack, and I have already paid it !
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Answer by CLUSE.com
Oct 7, 2022
Dear customer, According to the carrier they have tried to deliver the package but they were not able to reach you at home. Please contact us at care@cluse.com so we can send the package again or refund you. KR, Team CLUSE
 Verified review
Sep 26, 2022
No lo he recibido todavia. Llevo 20 dias esperando
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Answer by CLUSE.com
Oct 7, 2022
Dear customer, According to the tracking your parcel has been delivered by now. Please accept our sincerest apologies for the delay. KR, Team CLUSE
 Verified review
Sep 25, 2022
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 Verified review
Sep 20, 2022
Please provide detailed information on the customs requirements for returning an item for refund . I have found the process completely unsatisfactory and my enquiry has resulted in me being directed to a courier company . I simply wanted an exchange to a smaller size. Not difficult but apparently impossible.
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Answer by CLUSE.com
Oct 7, 2022
Dear customer, All information regarding returns are described in our general terms and conditions. If you need any further assistance, you can always email us via care@cluse.com KR, Team CLUSE
 Verified review
Sep 16, 2022
Had a problem with order being duplicated but the return was sorted with the help of cruse staff. The watch we ordered is excellent and looks great and was very good value.
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Answer by CLUSE.com
Sep 16, 2022
Dear customer, Happy to hear that everything worked out fine. Enjoy your CLUSE. Have a great day. KR, Team CLUSE
 Verified review
Aug 26, 2022
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 Verified review
Aug 24, 2022
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 Verified review
Aug 16, 2022
Producto claramente distribuido con el método de dropshiping. no se molestaron ni en incluir caja o envoltorio. no creo que vuelva a comprar ni a recomendar su compra.
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Answer by CLUSE.com
Aug 19, 2022
Dear customer, Thank you for your message. Please note that we are not a dropshipper and that all CLUSE watches are official CLUSE products. KR, Team CLUSE
 Verified review
Aug 16, 2022
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 Verified review
Aug 15, 2022
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