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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
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The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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14 hours ago
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CLUSE.com customer
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13 days ago
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CLUSE.com customer
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Sep 21, 2023
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CLUSE.com customer
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Sep 21, 2023
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You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you.
That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
CLUSE.com customer
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Sep 21, 2023
Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
CLUSE.com customer
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Sep 13, 2023
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CLUSE.com customer
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Sep 4, 2023
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The bag is beautiful (but pricey)
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
CLUSE.com customer
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Aug 29, 2023
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Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
CLUSE.com customer
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Aug 28, 2023
Verified review
Fast delivery, amazing looking backpack
The delivery was very fast and the backpack looks amazing. The only thing I am a little worried about are straps - I hope they are strog enough so they won't tear.
CLUSE.com customer
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Aug 19, 2023
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Item never received
Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
CLUSE.com customer
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Aug 17, 2023
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Bad quality and it was made in china.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
CLUSE.com customer
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Aug 11, 2023
Verified review
CLUSE.com customer
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Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
CLUSE.com customer
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Aug 9, 2023
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CLUSE.com customer
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Aug 8, 2023
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Perfecto
CLUSE.com customer
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Aug 7, 2023
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CLUSE.com customer
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Aug 5, 2023
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I would like the shutter to have a bigger dial.
And to make watches that also show the date.
The watch I bought was very elegant and flatters my wrist. ♥️
I hope it holds up well over time.
CLUSE.com customer
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Aug 4, 2023
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Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
CLUSE.com customer
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Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
CLUSE.com customer
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Jul 31, 2023
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