I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Exactly what ordered online, great price and on time delivery
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Apr 30, 2023
Plants mostly good quality, one batch had small amount of root growth, but have just planted them and they may be fine. Tracking system does not really work, plants arrived quite quickly but no information about timing at all on tracking system. Timing of delivery Netherlands to Ireland often better than from Irish suppliers.
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Apr 29, 2023
ต้นไม้สวยมากๆๆ🥰🥰
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Apr 29, 2023
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Apr 29, 2023
Speed and packaging
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Apr 29, 2023
Ordered some bamboo plants for garden as couldn’t find any decent sized for price I wanted in local garden centres. I was very impressed with the plants when they arrived. Excellent quality and very well packaged. Will definitely order for them again and happily recommend
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Apr 28, 2023
Easy shopping experience and Plants arrived intact and look healthy !! AS I dont live near a large garden centre I struggle to get some of the plants so great to be able to order on line
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Apr 28, 2023
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Apr 28, 2023
Quick delivery, plants were well packaged and in good condition so. I would recommend.
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Apr 28, 2023
My order arrived as stated and in good condition.
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Apr 27, 2023
Delivery partner DPD delivered the box upside down. 30 plants were uprooted from their pots.
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Apr 27, 2023
Prompt, efficient Delivery.
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Apr 26, 2023
Great delivery service, thank you. Product was slightly smaller than expected but will hopefully grow
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Apr 26, 2023
Exactly as described and delivered promptly.
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Apr 25, 2023
Quick service
Plants in perfect condition
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Apr 25, 2023
Fast Delivery
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Apr 25, 2023
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Apr 24, 2023
The plants were lovely
Thank you
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Apr 24, 2023
Dispatch notification should be sent and delivery times need to be better.
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Apr 23, 2023
Excellent product & great instructions for novice gardener like me
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