I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Still haven’t received my strawberry plants they’ll only be fit for the compost heap when/if they arrive
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Answer by gardens4you.ie
2 days ago
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 31/05 before the weekend and delivered the 06/06/2023 on time with dpd.
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12 days ago
poor quality bulbs and grasses. Dead on arrival
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Apr 20, 2023
The information is not consistent. It says Non poisonous and Poisonous in two different places for the same plants. Also the website is scrappy, it signs out automatically after some time and clears the shopping cart. I like to take my time selecting plants after considering several factors. It was annoying to lose all the items in the cart just when you're ready to add another few.
Finally, the pricing is inconsistent too in terms of value - some plants are good value, some are overpriced. I'm planting a new largish garden, and wanted to pick up all plants from here to make the most of the shipping price however some were too pricey to consider. Guess I'll have to go to the neighbourhood garden centre for those
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Answer by gardens4you.ie
May 2, 2023
Thank you for your feedback.
Let's face it, 70% of the plant kingdom contains plants that are poisonous or dangerous if ingested alone. And 70% of these plants are found every day in our homes and gardens without any accident, because this is very rare in the whole world.If your shopping cart is empty it would be necessary to accept the cookies and not to block them check this in your internet browser and in your options.
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Apr 23, 2023
Ordering is easy, delivery speedy. However the description on line, the guidelines on paper, and the passport on the bag don’t all align, now it’s important to know I’m very much a novice in this area, so I need lots of help with planting etc. I’ll contact the guys for help, but better instructions would help. Being an expert in this case is a disadvantage as they assume the customer understands the details. Some of us don’t and need more help, please.
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Apr 29, 2023
Ordered some bamboo plants for garden as couldn’t find any decent sized for price I wanted in local garden centres. I was very impressed with the plants when they arrived. Excellent quality and very well packaged. Will definitely order for them again and happily recommend
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Apr 20, 2023
Excellent service. Lovely shrubs. Very good information. A problem with delivery. My address was correct on the delivery note but incomplete on the label. The label did contain my Eircode but the delivery company left that out.
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Apr 16, 2023
the bits I have already bought have all been sucessful including seeds. The service is really good and prices are reasonable. If I had more money I would buy lots more as you have a great range of plants etc. Thank you.
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Apr 12, 2023
It was a good service but when DPD delivered they dumped the box over the garden wall on top of my friends plants damaging some of them and the box was soaking. DPD let this company down.
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Answer by gardens4you.ie
Apr 19, 2023
Thank you for your feedback. We have contacted your local depot and informed dpd of our sadness and displeasure over this kind of "wild" delivery not to be repeated from them.
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Apr 28, 2023
Easy shopping experience and Plants arrived intact and look healthy !! AS I dont live near a large garden centre I struggle to get some of the plants so great to be able to order on line
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Apr 19, 2023
Excellent in every way. Plants were healthy and packaged extremely well to protect them on their way to me. Instructions for care were very helpful and the plants arrived very speedily.
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Apr 12, 2023
Love the quick delivery, and the instructions on how to look after my plants. No I say you have it pretty much organised, I can't think of anything that you need to do better.
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Apr 26, 2023
Was expecting the trees to be more advanced.One of the trees didn’t even have a leaf .Hopefully they will grow to be healthy trees hard to know 🤞
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Answer by gardens4you.ie
May 2, 2023
Our plants are cultivated outdoor. We have -1ºC at night and 12ºC during the day, it is very cold for a month of May. Do not worry the order is guaranteed, the leaves will develop later once the tree will be planted.
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May 2, 2023
I was a bit disappointed when I got the flowers, I thought they were plants, but they were bare root. A few of the bare roots were dry.
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Answer by gardens4you.ie
May 2, 2023
Our site sells plants in various forms flower bulbs, rhizome, roots, plant in pots. It is therefore important to read the description.
The roots are always sent dry in order not to develop disease or mold. Most of them need to be soaked in water prior to plant them.
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May 8, 2023
Found what I was looking for on the web-site. Ordering was simple. Communication was excellent. Delivery was prompt.
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Apr 11, 2023
Good quality packaging and plants. Needed an item replaced and a new replacement was sent immediately. Would reccomend.
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May 5, 2023
Love this store . I recently bought an indoor plant for first time which is huge and fabulous.. Keep doing what u do
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Apr 18, 2023
Bird bath arrived broken, sent photo to you and another bath was sent promptly, very good service…..thank you
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May 6, 2023
Plants were well packed and in good condition when they arrived, very clear planting instructions included.
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May 2, 2023
Excellent delivered immediately and plant was in excellent condition planted now and extremely happy
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Apr 17, 2023
Great service, price and delivered heathy plants on time. Will definitely use again.
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