I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants arrived packed & well protected in great healthy condition
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Mar 30, 2023
Prompt service, good plants and much better packaging this time.
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Apr 21, 2023
Fast delivery of very well packed and presented hedging plants.
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Apr 13, 2023
Arrived quickly and in great condition will deffo use again 😊
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Apr 20, 2023
Great, quick delivery to Ireland. Plants is best condition.
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Apr 4, 2023
Very quick delivery,...I hope my plants grow fast and nice
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Apr 10, 2023
Good quality plants but the delivery charge is too much.
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Answer by gardens4you.ie
Apr 19, 2023
The shipping cost for Ireland is €18.95 in total we pay €4 per package in addition to the €14.95 and each additional box costs us €18.95. If you group your orders with friends or neighbors these costs are quite acceptable especially if you order 10 trees that will be delivered for €14.95 you won't find cheaper for very good products quality from the Netherlands
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Apr 16, 2023
Excellent service good quality products. Fast delivery
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Apr 4, 2023
Accurate, quick , trouble free service. Very satisfied.
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Apr 14, 2023
Always reliable, great service keep up the good work
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Apr 8, 2023
Excellent service, everything arrived well packaged.
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Apr 22, 2023
My order arrived on schedule and in good condition
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