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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
My order arrived packed into a single box a day later than expected. One of the plants (the Fatsia Japonica) was already slightly damaged and this must have happened at packaging time. Hope it will recover with some necessary "surgery" and some TLC. Was a bit disappointed but due to my age, acquired disabilities and lack of transport, I will need to rely on online gardening websites in the future.
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Answer by gardens4you.ie
May 16, 2023
We are sorry to hear that a plant arrived in bad condition, contact our customer service we will be happy to receive a picture of the plant and help you in order to solve the issue.
Jun 15, 2023
Verified review
I had a large bare root order that completely died, not one plant. I soaked and followed instructions, watered in with compost. By the time I realized that it was a lost cause, the "warranty" was no longer applicable.
I have taken advantage of the groupings discount- for hedges and lavender - only about 3 of each batch thrive, at least 4 lavender arrived dead, and 3 out of 10 hedge plants.
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Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback. We offer a 2-month guarantee on all our products. It is important to return in good time with photos so that we can process your request, as once the guarantee has been honoured the order is definitively closed.
Jun 14, 2023
Verified review
The plants were quite dehydrated & wilted when they arrived. Considering I had spent €75 I was not impressed. I soaked them in water straight away & planted them in my front garden. Time will tell how they do.
Really hoping they are strong plants that will thrive. Thank you
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Answer by gardens4you.ie
Jun 20, 2023
Hello,
Thank you for your feedback.
With the heat and the 4-day transit it is important to soak the plants and leave them in the shade in the fresh air before planting them in the morning or evening in the cool. Do not worry we offer 2 month guarantee.
Aug 15, 2023
Verified review
My grapevine was very shabby looking when it arrived. Had I seen it in a garden centre I would not have bought it in this condition. I have planted it and hoping it will produce. My orange plant was perfect.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are sorry that the grapevine did not meet your expectations. Please contact our customer service and we will be happy to assist you.
Jun 18, 2023
Verified review
An unknown company to me as Iive in the UK.
But delivered in good time to my Irish friends who were delighted. Thank you
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Jul 14, 2023
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Plants arrived in very dehydrated with yellowing to some leaves and obvious holes from insect actiivity.
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Answer by gardens4you.ie
Jul 24, 2023
Thank you for your feedback. It was very hot when we shipped your order. From experience, we know that most plants recover after a good watering and 24-48 hours in the fresh air. If after planting you do not see any change take some picture please and contact our customer service during the 2-month growth guarantee,
Jun 2, 2023
Verified review
Plants were not in a good condition when they arrived!
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Answer by gardens4you.ie
Jun 8, 2023
Please contact our customer service with photos evidence the orders placed on our website are always 100% guaranteed.
Dec 12, 2023
Verified review
Brilliant quality and service
Brilliant! This is my second time ordering a bonsai tree from this company for girls and they are fantastic. The tree came very well packaged and the soil was still very moist. The delivery was also very quick about 4 days altogether. I would highly recommend ordering from this site. Will definitely choose them if I'm looking for anymore bits.
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Nov 2, 2023
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Would recommend!
I have ordered from gardens4you multiple times. Plants arrive in good condition and clearly labelled with useful plant information provided. I had one issue with a received plant not breaking dormancy after planting and was quickly issued with a refund. There website is easy to navigate and their selection is brilliant. Would recommend!
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Nov 3, 2023
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Your delivery partner was very poor. The shipment arrived in parts over the course of a week with one of the heather's half dead. On of the delivery drivers left them upside down. When queried and brought to his attention the box said live plant and upright arrows, he shrugged and said "they've been thrown all over the van all day".
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Answer by gardens4you.ie
Nov 3, 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with our delivery partner. We deeply regret that the condition of your shipment did not meet our usual standards.
We take such matters seriously, and we will address this issue with our delivery partner to ensure that corrective measures are taken. Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this situation.
Once again, we apologize for any frustration caused, and we are committed to ensuring a more positive experience for you in the future.
Jun 11, 2023
Verified review
Excellent service, Web page easy to negotiate, I quickly found what I wanted with a good variety on offer and relevant info on plants. Response time was speedy and efficient and two very healthy fruit trees arrived four working days later. I have already told friends about the site. Happy to spread the word.Well Done.
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Jun 19, 2023
Verified review
Delighted with the plants so carefully and well packed. I loved having the passport with each plant and the information to inform me, a beginner, of prudent details. Maybe a tiny detail of making the passport stamp waterproof instead of paper would be welcome, that is just a comment. Well Done.
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Jul 22, 2023
Verified review
Great selection on the website, order came well packaged and in full. Great job all. The only issue was with the courier company, the driver didn't even bother to ring our door bell, just left the order inside the front gate. This seems to be the norm now for all curriers.
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Apr 29, 2023
Verified review
Ordered some bamboo plants for garden as couldn’t find any decent sized for price I wanted in local garden centres. I was very impressed with the plants when they arrived. Excellent quality and very well packaged. Will definitely order for them again and happily recommend
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Jun 29, 2023
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Cat grass
The grass I ordered arrived in perfect condition and better still I got a little gift. Not disclosing what it was. If you order you will find out !! Only one issue and that was planting and maintenance. I didn’t manage to retrieve it. It was for my cat who is indoors.
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May 16, 2023
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Quality
Packaging was OK, had some damage to 1 plants leaves another plant had completely came out of its pot, this could also be due to the shipping company used. Package was left wrong way up and we'll shaken about, plant quality is great and exactly as described
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Answer by gardens4you.ie
Jun 8, 2023
We are sorry to hear that a plant arrived in bad condition, contact our customer service we will be happy to receive a picture of the plant and help you in order to solve the issue with some discount by example.
Jul 27, 2023
Verified review
One of the plants were unavailable after order had been made. The second half of my order cam a few days after the first delivery. Your customer service was fast and professional but I would prefer to have avoided needing customer service all together
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Answer by gardens4you.ie
Jul 28, 2023
Thank you for your feedback.
According to our system the missing plant arrived the 26/07/2023. we ship to 22 countries in Europe, mistakes are human - we've done our best to put things right in a positive way.
Dec 23, 2023
Verified review
7 of the 15 bare root plants were of very poor quality
The Speedy prompt delivery was cancelled out by the poor quality bareroot plants, they looked more like root cuttings, difficult to distinguish the top from the bottom , see photo. very little information didn’t help either, waste of money
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Answer by gardens4you.ie
Dec 29, 2023
We would like to draw your attention to the response provided by our customer service, which appears to have been overlooked or deliberately disregarded in your recent communication. The information conveyed in the aforementioned response remains accurate, and we kindly request your consideration of the details therein.
2 days ago (Wed, 27 Dec 2023 at 4:31 PM) Customer service reply)
Good afternoon,
Thank you for bringing this matter to our attention, your satisfaction is of the utmost importance to us.
After reviewing the provided photos, we want to assure you that the appearance of Gypsophila paniculata roots is within the normal range. Prior to planting, we recommend soaking the roots in a bowl of water for approximately four hours. This process helps hydrate and prepare them for successful planting. Despite their initial appearance, Gypsophila paniculata roots possess a natural ability to seek out light, when buried under a layer of soil at a depth of 10-12 centimeters.
Rest assured, once these products are planted in well-drained, clean soil, your order is guaranteed from the date of purchase until May 1, 2024. This timeframe provides ample opportunity to monitor growth and address any concerns. We encourage you to reach out with new photos in the event of non-growth in mid-spring.
Your satisfaction is our priority, and we appreciate your understanding. If you have further questions or concerns, please feel free to contact us.
Best regards,
The Customer Service
Jul 27, 2023
Verified review
Absolutely fantastic service, super quick delivery and the flowers were in great condition and much cheaper then regular garden shops, in fact they sent me an extra plant. Thank you and I will be using this website again for sure.
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Oct 11, 2023
Verified review
Delight
Very pleased with my order. Everything is wonderfully packaged. Fast delivery. I would like free shipping over a certain amount. Don’t be afraid to order flowers, the packaging is done at the highest level. Thank you.
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