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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
HAVENT RECEIVED MY ORDER ( A WEEK LATER ) THE TRACKING NUMBER PROVIDED DOES NOT EXIST ACCORDING TO THE COURIER SHIPPING IT
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Answer by gardens4you.ie
May 16, 2023
Our confirmation with tracking arrived probably in your spams or deleted items.
The parcel 05162124460333 left our company the 03/05/2023 and was delivered the 08/05/2023 on time.
May 7, 2023
Verified review
Magnolia and Wisteria
It will be a miracle if the plants survive they arrived in such poor condition.
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Answer by gardens4you.ie
May 16, 2023
All orders placed on our website are guaranteed. If you have any doubt about the plants received just send photos to our customer service we will be happy to assist you.
May 5, 2023
Verified review
I’ve just been told by the lady who the plants were for that they never got deli.
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Answer by gardens4you.ie
May 16, 2023
The order left our company the 25/04/20328 and was delivered the 28/04/2023 by dpd with POD (proof of delivery). If you contest the delivery below take contact ASAP with our customer service and dpd.
04.2023 09:50 Campus Road, Cas ...
Delivered.
Evidence
28.04.2023 07:58 Campus Road, Cas ...
Out for delivery.
25.04.2023 19:24 Vijfhuizen (NL)
In transit.
25.04.2023 09:54 DPD data centre
Order information has been transmitted to DPD.
May 4, 2023
Verified review
Missing items on every order
I have placed to separate orders with you and both have had missing items.
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Answer by gardens4you.ie
May 16, 2023
We are sorry about what happened and we mentioned it to you. We know that on the 2 orders sent packages that were bundles (several boxes attached together) were separated and lost by dpd.
We have after investigation with the carrier as soon as possible replaced and refunded what could not be shipped anymore. It's a pity that your commentary doesn't mention this at all.
May 3, 2023
Verified review
Ordered few plants from gardens4you.ie The quality of the plants quite poor,one plant just dead. They were delivered from Holland. The description is one, but the reality is the other one. Dont think I'll order again from there.
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Answer by gardens4you.ie
May 16, 2023
Thank you for your feedback. If you have any note on the quality of the products which are guaranteed until 10/06/2023 take photos and contact our customer service we will be happy to help you.
May 3, 2023
Verified review
have not received my order, can you tell me where it is
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Answer by gardens4you.ie
May 16, 2023
As we are based in the Netherlands, our site recommends that you keep an eye on your mailbox as automatic messages often arrive as spam if you have an antivirus. Again our confirmation email arrived probably in your spams or deleted items and the only thing you think makes sense is to leave a star?The order was shipped the 28/04/2023 delivered the 04/05/2023.
04.05.2023 13:11 WEXFORD, County ...
Delivered.
Evidence
04.05.2023 07:28 WEXFORD, County ...
Out for delivery.
28.04.2023 21:20 Vijfhuizen (NL)
In transit.
28.04.2023 14:28 DPD data centre
Order information has been transmitted to DPD.
May 2, 2023
Verified review
I ordered my items on 26th April and I have not received them yet 2nd May
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Answer by gardens4you.ie
May 2, 2023
After shiping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. We were closed on April 27/04/2023, a holiday celebrating the King of Holland's birthday as indicated on our website. Your order with hyacinth arrived today 02/05/2023.
May 1, 2023
Verified review
I received 6 plants towards the end of last week 28/04/23 and two of those plants look dead. Last rights wouldn't even save them. I can't understand 12cm pots with a two foot stick coming out of them. 2 sticks in each pot these may be good at a later stage when the plant grows. I understand for packaging etc etc but could be done better. This is not the first time I have received plants from Gardens4You in this state.
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Answer by gardens4you.ie
May 2, 2023
Blueberry and rubus doesn't have leaves and can appear dead on arrival, that is the time of year we have -1ºC at night and 9ºC right now in the beginning of May normally in other years the leaves are already out but this year it is very cold. If you scratch away a small section of bark with your finger nail with will see that the bark is green underneath. Once planted the plants will grow normally.
May 1, 2023
Verified review
I haven’t received my order yet
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Answer by gardens4you.ie
May 2, 2023
After shiping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. We were closed on April 27/04/2023, a holiday celebrating the King of Holland's birthday as indicated on our website. Your order with Achillea arrived today 02/05/2023.
Apr 27, 2023
Verified review
Not great...you'll probably have to order 30% more than you need
I ordered circa 90 Stipa pony tails...they arrived promptly and I planted them within 48 hours. A couple weeks on and 25 have died. I've sent 2 emails to customer service asking if they can be replaced as explained on the website, but have not even received a reply.
Beware to buyers that you may have to buy 30% + extra to account for plants that die...and don't expect their customer service to actually support or even engage with you.
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Answer by gardens4you.ie
May 2, 2023
Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.
Apr 23, 2023
Verified review
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Answer by gardens4you.ie
May 2, 2023
We have checked in our system no mail and no feedback.
Leaving 1 star for a single order of €134.85 will not solve your problem.
Please contact our customer service for warranty and we will be glad to help you.
Apr 22, 2023
Verified review
Paid for items no feedback as to when they will arrive. Frustrating
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Answer by gardens4you.ie
May 2, 2023
Our confirmation email with tracking arrived probably in your spams or deleted items.
We had sent you a second time the tracking of your order following your request. As we checked the status of your order it has been delivered. We hope everything is fine with your order.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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