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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
Some of the plants didn't look too healthy but the rest wete ok
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2 days ago
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The box with plants was delivered upside down
I’ve ordered a Boston fern and a flytrap in this shop. The flytrap was meant to be a gift. Unfortunately, when the order was delivered, the box was upside down. Even though all the plants seem to be carefully packed, the flytrap arrived in a very poor condition. I’m not sure it’ll survive. The soil was everywhere and it’s leaves and traps were damaged.
I can understand that it may be a fault of a delivery company, but when I tried to contact the shop with email, I got no response. Don’t appreciate such kind of service.
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3 days ago
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The plants delivered did not match what I ordered. I think thus may have been intended because when I pointed out the error they gave a partial refund saying the items I ordered were no longer available. It took five or six days and two emails to get a reply. No pickup on their phone.
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Answer by gardens4you.ie
2 days ago
We sincerely apologize for any inconvenience caused by the discrepancy between the plants you received and the ones you ordered. Our delay in responding to your inquiry was due to difficulty in discerning the product labels from the photos you provided, which necessitated clarification. We regret any frustration this may have caused.
Regarding the partial refund, we indeed issued a reimbursement of €11.80 for the product that was out of stock and therefore unavailable. While we strive to ensure accuracy in fulfilling orders, occasional discrepancies may occur, and we appreciate your understanding in such instances.
3 days ago
Verified review
Avoid
I spent over €130 purchasing a range of plants, I knew that they would be small but what I received were absolutely tiny . I ordered 2 hydrangeas and both were small twigs with a couple of tiny leaves for €7.95 each, I could have purchased a fully grown plant locally for €20.
I was really shocked by the minuscule size of everything and I would imagine that if they survive it will take years for these to flower. My camellia was not much better.
On the sheet that was sent to me after my order was processed it says that several of the bulbs/ roots I bought are highly toxic but there was nothing about this on the write ups before I bought them………not ideal with small children and pets. I had read negative reviews but because some were positive I thought I would chance it myself-BIG MISTAKE
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Answer by gardens4you.ie
2 days ago
We apologize for any disappointment caused by the size of the plants you received. As a nursery specializing in outdoor cultivation, we do not sell plants from heated greenhouses, unlike many garden centers. Our plants are sold based on their size and the descriptions provided on our website, with photos depicting mature plants typically photographed during winter.
We ship to 22 countries in Europe, and as our websites are self-service platforms, it's important for customers to carefully read the descriptions of bulbs. We always note in the description if bulb or root products are toxic. It's possible you may have missed this information during your purchase.
We understand your concerns regarding the size and potential toxicity of the plants. We strive to ensure transparency and customer satisfaction, and we apologize if this information was not clear to you before your purchase. If you have any further questions or concerns, please feel free to contact us. We value your feedback and aim to address any issues you may have experienced.
4 days ago
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Dead plants, poor customer care, don’t waste your money.
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Answer by gardens4you.ie
2 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
5 days ago
Verified review
If I could give zero stars, I would. Issues with delivery resulted in an exchange with very rude and unaccommodating agent. Dead plants arrived. No refund or adjustment much less apology. Do not waste your money or take a chance. They are not based in Ireland and there are so many more reputable companies selling healthy plants.
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Answer by gardens4you.ie
2 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
8 days ago
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Answer by gardens4you.ie
2 days ago
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
12 days ago
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Apr 2, 2024
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I was disappointed with the two tiny 5 inch plants I received. The box was enormous. Also, I did think I was ordering from an Irish website, I would have ordered from a local website had I known my order was coming from abroad. Local delivery is about 6 euro.
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Answer by gardens4you.ie
2 days ago
We apologize for any disappointment caused by the size of the plants you received. Our plants are carefully selected and cultivated to ensure they arrive in good condition, despite the size of the packaging required for safe transportation. We understand your preference for local shopping and apologize for any confusion regarding the origin of your order. While we do ship internationally to provide access to our unique selection, we appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or questions, please don't hesitate to contact us.
I have ordered a couple of times plants are always in good health and delivery is reliable.
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Mar 20, 2024
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Shipping took to long to start, not to deliver but to start. Order wasn't shipped until a week after and took too long for the cost. I can order items from China for less money and free shipping. Suggest they read their reviews also
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Answer by gardens4you.ie
2 days ago
We apologize for the delay in processing and shipping your order. We understand the importance of timely delivery and strive to meet our customers' expectations. Your feedback is valuable to us, and we will take it into consideration to improve our shipping processes. We appreciate your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.
Mar 19, 2024
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After service. Had a question and received reply within hours
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Mar 18, 2024
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very good quality good growth
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Mar 17, 2024
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Everything came well packaged. A couple of the trees were WAY smaller than I anticipated. As someone with no experience, I hope I can keep everything alive. I would shop here again.
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Mar 15, 2024
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Good Experience
Very good value. Plants are healthy. Delivery prompt.
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Mar 14, 2024
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Dissappointed, Frustrated and Out of Pocket.
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
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Answer by gardens4you.ie
Mar 14, 2024
Regarding your concerns about the Liriodendron tulipifera trees you received, please be assured that our products are 100% guaranteed. Once planted straight in the soil, these trees will grow normally and develop into beautiful park trees over time.
We understand your disappointment with the condition of the trees upon arrival. However, please rest assured that we stand behind the quality of our products. If you encounter any issues with the growth or health of the trees, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with your purchase.
Mar 13, 2024
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Mar 13, 2024
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Answer by gardens4you.ie
Mar 14, 2024
We noticed you left a one-star rating without any comment. We would love to hear more about your experience and any feedback you may have. Please feel free to share your thoughts with us so we can address any concerns you may have.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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