gardens4you.ie

Reviews:

We've thoroughly reviewed the email you submitted this morning and were prepared to replace the items. Your satisfaction appeared evident, given your insistence on a replacement and the confirmation of your address—something surprising if our plants were diseased and of poor quality. Upon reviewing your photos, it became apparent that the plants were exposed to fertilizer and intense heat in the middle of July, and the use of fertilizer during this time (contrary to the recommended period from March to June) on the conifers rather than a disease. The soil is also dry and undrained - far from optimal conditions. Upon inspecting your order, we observed that it dates back to July 2023, and the two-month warranty has lapsed for over three months now. It's worth noting that our location in the Netherlands is not a secret, as our site's address and position are clearly stated on our pages. When you made a purchase on our site, you were aware that the plants originated from the Netherlands. This is evident in your careful tracking of the shipment sent on the evening of Tuesday, 04/07/2023, which arrived within the site's specified timeframe on Monday, 10/07/2023, with a delivery period of 4 working days, excluding weekends and public holidays. Additionally, you had a 48-hour window after receiving the products to report any issues with the 6 conifers. Furthermore, you had a 2-month period to reach out to us if you had any doubts. Your frustration towards us is solely based on the fact that you waited for five months before reaching out to our services, a delay that, understandably, has no correlation with the issue you are currently facing.

Our website, like all other plant websites in Europe, always showcases a mature version of the product you are purchasing, whether it's perennial plants, shrubs, or trees. When you select a product, its description includes information about its size and the diameter of its pot. Our plants are nursery-grown, cultivated outdoors year-round. Between September and February, the plants go into senescence and cease active growth that's why we offer a longer shelf life for plants purchased between september and February with complete transparency for over 30 years.

After dispatch, deliveries take an average of 4-5 working days, not including weekends and public holidays. We are based in Holland and have been shipping to 22 countries in Europe, including our customers in Ireland, for over 20 years. When you click on about us, the history of the company is explained and our address published on the site is no secret to anyone.

Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants (cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.

We deeply regret the inconvenience caused by the damaged plants you received. Please accept our sincerest apologies for this issue, and thank you for bringing it to our attention. To better assess the extent of the damage and address the situation appropriately, could you kindly provide us with photographs of the damaged products? This visual documentation will assist us in evaluating the severity of the damage. We would also like to remind you that our warranty is valid until May 1, 2024. We are fully committed to ensuring your seamless shopping experience and will work diligently to rectify this situation. Once we receive the photographs, we will be able to discuss available options, such as replacing the damaged plants or refunding your order. Our priority is to ensure your complete satisfaction with your purchase. You can send the photographs of the damaged products to our customer service we wil be happy to solve the issue.

After shipping delivery to Ireland can take 4-5 working days (average) wekend and bank holidays not included. According to dpd parcels 05162158793377 and 05162158793378 tracking informations will be update this evening we expect delivery tomorrow. If not please contact our customer service ASAP with your full shipping details.

Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.

For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company. You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty. We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.

We're sorry if you've had a bad shipping experience with dpd. We ship to 22 countries in Europe with this company and the majority of deliveries go smoothly. Unfortunately, a delivery incident is always possible what we regret.

Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.

Thank you for your feedback. We are very sorry that the plant did not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If the plant does not develop as desired, you can always claim our guarantee,

We advertise plants cultivated outdoor all year along. We send the majority of our plants as naturally growing young plants. These young and robust plants will recover well after planting and sprout anew. Hosta roots are always sent dry so as not to develop disease or mildew they need to be soaked in water prior to plant them Pennisteum are ornamental grasses that turn to straw in autumn and winter. In late spring, the plant becomes an ornamental grass again, as we can see from your photos. The rosebush shows no signs of damage, just like the other items.

Our plants are nursery plants grown outdoors, designed to grow in the garden and develop with the seasons. We don't sell florist or supermarket plants fed on fertilizers and grown under artificial light. Our plants, once in the ground, will grow for years to come. We have customers all over Europe who send us photos after several years of using our products. We offer a 2-month warranty on all our plants.

Your package was mistakenly directed to Germany by dpd the carrier which we regret. In the meantime you have been reimbursed and the package was later delivered to Ireland. We do not read any rudeness in our emails, you have been appalling with our customer service in your tone and form since your first email. Our responses are below: Good afternoon, Thank you for your email. For some unknown reason the package 05162019066846 has been directed to Germany by dpd. We don't know yet why we will check with the carrier. Unfortunately the pot Alice Ocean 14 cm is no longer in stock, we cannot resend a new order. So that we can make the refund as soon as possible thank you kindly confirm the complete delivery address in order to proceed to the usual verification. Apologies once again, Sincerely yours The customer service Good afternoon, ​ Despite your disappointment this error has nothing to do with our company the package was sent to Germany by dpd (loading error) we had printed on the package the correct address. We ship to 22 countries in Europe, everything is automated our customer service does not follow the thousands of packages shipped every day, it is impossible, we give each customer the possibility to track their package in real time. The refund is in process. Apologies once again. ​ OrderID: 3-1210005 ( Gardens4You Ireland ) REFUNDS: A11348 - Monstera deliciosa 17cm - 1x (€ 19.75) - Refunded: € 19.75 (100%) A13813 - Pot Alice Ocean 14 cm - 1x (€ 13.75) - Refunded: € 13.75 (100%) Refunded shippingcost: € 14.95 Total amount refunded: € 48.45 Allow up to 1 week for the refund to show in your account Regards, Customer Service Gardens4You Ireland

Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.

You contacted our customer service department on the weekend when we were closed, sending multiple emails of frustration and saying things you must regret. We came back to you immediately informing you that the package was on its way but that you could still refuse it. The package was accepted the next day 18/04/2023 since you tried everywhere to make us wrong and to obtain the refund of this order via Trusted shops by pretending not to have received any answer from us, we will report you and provide Trusted shops with the evidence of our conversations by emails

The photos we received showed plants in much better condition than your email. As a reminder, these photos were seen by the quality control manager and our manager. We offered you a 20 % discount on these plants and 2 months warranty on these products. If you read some of the comments on this page, you'll see that a lot of customers say: "arrived in time with recycled packaging ...very pleasant".

You have in the past during the covid crisis in 2020 sent threatening, aggressive and intimidating emails that we do not wish to publish here as your comments are indecent. You are now automatically reimbursed for your new orders since we no longer wish to welcome you. We sincerely wish the competition good luck in welcoming you.

Your previous order was from april 2022 the guarantee ended in October 2022 and this is the reason why the warranty was void. Our irises are dried rhizomes on a grid. A dry rhizome loses 80% of its volume. Just soak them before planting them in the sunniest part of the garden. The order from 15/04/2023 is guaranteed until the 24/06/2023 don't wait for the end of the warranty to contact us with pictures of these rhizomes if the plants failed to grow.

Thank you for your feedback. Our photos Always show you a mature product photographed in summer period. The photos are there to show you what the article becomes once planted and mature. Once planted we offer 2 month grow guarantee