gardens4you.ieReviews

Your previous order was from april 2022 the guarantee ended in October 2022 and this is the reason why the warranty was void. Our irises are dried rhizomes on a grid. A dry rhizome loses 80% of its volume. Just soak them before planting them in the sunniest part of the garden. The order from 15/04/2023 is guaranteed until the 24/06/2023 don't wait for the end of the warranty to contact us with pictures of these rhizomes if the plants failed to grow.

Thank you for your feedback. If you have any note on the quality of the products which are guaranteed until 10/06/2023 take photos and contact our customer service we will be happy to help you.

Our confirmation with tracking arrived probably in your spams or deleted items. The parcel 05162124460333 left our company the 03/05/2023 and was delivered the 08/05/2023 on time.

The order left our company the 25/04/20328 and was delivered the 28/04/2023 by dpd with POD (proof of delivery). If you contest the delivery below take contact ASAP with our customer service and dpd. 04.2023 09:50 Campus Road, Cas ... Delivered. Evidence 28.04.2023 07:58 Campus Road, Cas ... Out for delivery. 25.04.2023 19:24 Vijfhuizen (NL) In transit. 25.04.2023 09:54 DPD data centre Order information has been transmitted to DPD.

We are sorry about what happened and we mentioned it to you. We know that on the 2 orders sent packages that were bundles (several boxes attached together) were separated and lost by dpd. We have after investigation with the carrier as soon as possible replaced and refunded what could not be shipped anymore. It's a pity that your commentary doesn't mention this at all.

As we are based in the Netherlands, our site recommends that you keep an eye on your mailbox as automatic messages often arrive as spam if you have an antivirus. Again our confirmation email arrived probably in your spams or deleted items and the only thing you think makes sense is to leave a star?The order was shipped the 28/04/2023 delivered the 04/05/2023. 04.05.2023 13:11 WEXFORD, County ... Delivered. Evidence 04.05.2023 07:28 WEXFORD, County ... Out for delivery. 28.04.2023 21:20 Vijfhuizen (NL) In transit. 28.04.2023 14:28 DPD data centre Order information has been transmitted to DPD.

After shiping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. We were closed on April 27/04/2023, a holiday celebrating the King of Holland's birthday as indicated on our website. Your order with Achillea arrived today 02/05/2023.

You contacted our customer service department on the weekend when we were closed, sending multiple emails of frustration and saying things you must regret. We came back to you immediately informing you that the package was on its way but that you could still refuse it. The package was accepted the next day 18/04/2023 since you tried everywhere to make us wrong and to obtain the refund of this order via Trusted shops by pretending not to have received any answer from us, we will report you and provide Trusted shops with the evidence of our conversations by emails

Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.

You have in the past during the covid crisis in 2020 sent threatening, aggressive and intimidating emails that we do not wish to publish here as your comments are indecent. You are now automatically reimbursed for your new orders since we no longer wish to welcome you. We sincerely wish the competition good luck in welcoming you.

As informed by mail and Unfortunately since the Brexit it is no longer possible to ship our products to the United Kingdom and Northern Ireland, no order can be place on the website for those destination. The order has been cancelled and refund the same day

To leave a negative comment when the restrictions on certain products on our site come directly from the Irish government is not honest on your part because this decision does not belong to us. Many invasive plants are no longer allowed to be exported to your destination it is not a choice of our company but a local decision.

Our confirmation email with tracking arrived probably in your spams or deleted items. We had sent you a second time the tracking of your order following your request. As we checked the status of your order it has been delivered. We hope everything is fine with your order.

Leave a negative comment when your package left normally after the long Easter weekend and arrived on 18/04/2023 has no sense. Our site indicated the resumption of shipments from 11/04/2023 by order of arrival in our system an automatic mail with tracking had been sent to you.

We have checked in our system no mail and no feedback. Leaving 1 star for a single order of €134.85 will not solve your problem. Please contact our customer service for warranty and we will be glad to help you.

Your package was mistakenly directed to Germany by dpd the carrier which we regret. In the meantime you have been reimbursed and the package was later delivered to Ireland. We do not read any rudeness in our emails, you have been appalling with our customer service in your tone and form since your first email. Our responses are below: Good afternoon, Thank you for your email. For some unknown reason the package 05162019066846 has been directed to Germany by dpd. We don't know yet why we will check with the carrier. Unfortunately the pot Alice Ocean 14 cm is no longer in stock, we cannot resend a new order. So that we can make the refund as soon as possible thank you kindly confirm the complete delivery address in order to proceed to the usual verification. Apologies once again, Sincerely yours The customer service Good afternoon, ​ Despite your disappointment this error has nothing to do with our company the package was sent to Germany by dpd (loading error) we had printed on the package the correct address. We ship to 22 countries in Europe, everything is automated our customer service does not follow the thousands of packages shipped every day, it is impossible, we give each customer the possibility to track their package in real time. The refund is in process. Apologies once again. ​ OrderID: 3-1210005 ( Gardens4You Ireland ) REFUNDS: A11348 - Monstera deliciosa 17cm - 1x (€ 19.75) - Refunded: € 19.75 (100%) A13813 - Pot Alice Ocean 14 cm - 1x (€ 13.75) - Refunded: € 13.75 (100%) Refunded shippingcost: € 14.95 Total amount refunded: € 48.45 Allow up to 1 week for the refund to show in your account Regards, Customer Service Gardens4You Ireland

Thank you for your feedback. it is with regret that we learn of dpd's delivery error. If you had informed us we could have sent the driver to collect the package and deliver it to you. Our plants are all grown outside all year round The pictures on our site always show the mature product, our plants are grown outside it is -2ºC in the morning we offer 2 months of growth on all our products.

We have contacted you by automatic email because the address provided was incorrect and without Eircode. Without response from you the order was automatically canceled about 5 days and refunded another automatic email confirmed the refund, thank you to check spam and trash more frequently.