gardens4you.ie
Reviews:

628 reviews in the last 12 months5,210 total reviews  

4.35
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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie

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10 days ago
 Verified review

Avoid

I spent over €130 purchasing a range of plants, I knew that they would be small but what I received were absolutely tiny . I ordered 2 hydrangeas and both were small twigs with a couple of tiny leaves for €7.95 each, I could have purchased a fully grown plant locally for €20. I was really shocked by the minuscule size of everything and I would imagine that if they survive it will take years for these to flower. My camellia was not much better. On the sheet that was sent to me after my order was processed it says that several of the bulbs/ roots I bought are highly toxic but there was nothing about this on the write ups before I bought them………not ideal with small children and pets. I had read negative reviews but because some were positive I thought I would chance it myself-BIG MISTAKE
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Answer by gardens4you.ie
10 days ago
We apologize for any disappointment caused by the size of the plants you received. As a nursery specializing in outdoor cultivation, we do not sell plants from heated greenhouses, unlike many garden centers. Our plants are sold based on their size and the descriptions provided on our website, with photos depicting mature plants typically photographed during winter. We ship to 22 countries in Europe, and as our websites are self-service platforms, it's important for customers to carefully read the descriptions of bulbs. We always note in the description if bulb or root products are toxic. It's possible you may have missed this information during your purchase. We understand your concerns regarding the size and potential toxicity of the plants. We strive to ensure transparency and customer satisfaction, and we apologize if this information was not clear to you before your purchase. If you have any further questions or concerns, please feel free to contact us. We value your feedback and aim to address any issues you may have experienced.
12 days ago
 Verified review
If I could give zero stars, I would. Issues with delivery resulted in an exchange with very rude and unaccommodating agent. Dead plants arrived. No refund or adjustment much less apology. Do not waste your money or take a chance. They are not based in Ireland and there are so many more reputable companies selling healthy plants.
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Answer by gardens4you.ie
10 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
10 days ago
 Verified review
The plants delivered did not match what I ordered. I think thus may have been intended because when I pointed out the error they gave a partial refund saying the items I ordered were no longer available. It took five or six days and two emails to get a reply. No pickup on their phone.
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Answer by gardens4you.ie
10 days ago
We sincerely apologize for any inconvenience caused by the discrepancy between the plants you received and the ones you ordered. Our delay in responding to your inquiry was due to difficulty in discerning the product labels from the photos you provided, which necessitated clarification. We regret any frustration this may have caused. Regarding the partial refund, we indeed issued a reimbursement of €11.80 for the product that was out of stock and therefore unavailable. While we strive to ensure accuracy in fulfilling orders, occasional discrepancies may occur, and we appreciate your understanding in such instances.
Apr 2, 2024
 Verified review
I was disappointed with the two tiny 5 inch plants I received. The box was enormous. Also, I did think I was ordering from an Irish website, I would have ordered from a local website had I known my order was coming from abroad. Local delivery is about 6 euro.
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Answer by gardens4you.ie
10 days ago
We apologize for any disappointment caused by the size of the plants you received. Our plants are carefully selected and cultivated to ensure they arrive in good condition, despite the size of the packaging required for safe transportation. We understand your preference for local shopping and apologize for any confusion regarding the origin of your order. While we do ship internationally to provide access to our unique selection, we appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or questions, please don't hesitate to contact us.
3 days ago
 Verified review
The flower's when they got to my Grans house we're dead there was no birthday message to no soil around the plant and when the delivery driver left them upside down shit service for my Gran who turned 96 not happy something needs to be done. Gary
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12 days ago
 Verified review
Dead plants, poor customer care, don’t waste your money.
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Answer by gardens4you.ie
10 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
Mar 14, 2024
 Verified review

Dissappointed, Frustrated and Out of Pocket.

I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
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Answer by gardens4you.ie
Mar 14, 2024
Regarding your concerns about the Liriodendron tulipifera trees you received, please be assured that our products are 100% guaranteed. Once planted straight in the soil, these trees will grow normally and develop into beautiful park trees over time. We understand your disappointment with the condition of the trees upon arrival. However, please rest assured that we stand behind the quality of our products. If you encounter any issues with the growth or health of the trees, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with your purchase.
Mar 5, 2024
 Verified review

Confusing. I still don't know what have I bought!

I've bought this as on the web site its having "Tarragon Artemisia Dracunculus). The package is confusing. It saying Russian tarragon but the latin name is for French tarragon. Russian tarragon (Artemisia dracunculoides) is very closely related to French tarragon (Artemisia Dracunculus) but has no flavor. The Russian species is larger, coarser, and has no culinary merit.
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Answer by gardens4you.ie
Mar 5, 2024
We can see on our website that you have ordered item A06427, which is Russian Tarragon. The leaves can be used fresh or dried for salads, pickles, vinegar, and soups. It can also be used with chicken and fish dishes, all of which are part of the description on our website.
Mar 2, 2024
 Verified review
Was charged twice for one delivery
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Answer by gardens4you.ie
Mar 5, 2024
As we previously informed you, it is preferable to group your purchases before sending the order and payment, as once the orders arrive in our system, it will not be possible to group them together. Everything is automated, and we ship to 22 countries in Europe. Unfortunately, you had the opportunity to cancel your two orders and make a single one, but the request did not arrive in time. Please note that we do not profit from the shipping fees, as we contribute €3 per shipment.
Mar 13, 2024
 Verified review
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Answer by gardens4you.ie
Mar 14, 2024
We noticed you left a one-star rating without any comment. We would love to hear more about your experience and any feedback you may have. Please feel free to share your thoughts with us so we can address any concerns you may have.
Feb 21, 2024
 Verified review
2 weeks ago I bought flowers from you, 2 small ones are ok, but the large one for 40 euros started to fall after 2 days, the shoots have no roots, it's as if someone just stuck them in the ground, I'm disappointed because this particular flower does not require any special treatment
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Answer by gardens4you.ie
Feb 23, 2024
We are truly sorry to hear about your experience with the large flower you purchased from, and we apologize for any inconvenience this may have caused you. We strive to provide high-quality products, and it's disappointing to learn that the large plant diOur dedicated team will assist you in finding a suitable solution and addressing your concerns. d not meet your expectations. We assure you that this is not the level of quality we aim to deliver. To resolve this issue promptly, we kindly ask you to reach out to our customer service team with the same photos we will assist you.
Feb 14, 2024
 Verified review
Stop selling non-viable bareroot fruit trees potted and sold without rooting in and with no fibrous roots whatsoever. Customer service attitude accusitoryvand unhelpful
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Answer by gardens4you.ie
Feb 15, 2024
As we have mentioned in our numerous emails, the Persimmon Diospyros Kaki you received is completely normal for the season and had absolutely nothing to do with being placed on the tiling in your house at room temperature. Our plants are cultivated outdoors in nurseries and deserve better than that. The persimmon should have been planted long ago, as stated in our growth guarantee. You are well aware that persimmons do not have leaves or buds in winter, as you ordered it in mid-January when there was frost and snow in the following days, which we regret particularly. You also know that Persimmon Diospyros have few roots and this did not prevent the plant from growing, on the contrary. We have attempted in vain to assist you and respond to you in a professional manner. You refused our proposition to return the plant in order to obtain a full refund. Unfortunately, your comment demonstrates a lack of listening on your part and a willingness to harm our business, which we deeply regret.
Feb 19, 2024
 Verified review
Wrong colour flowering plants sent 4 times. Colours do not match website or description.
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Answer by gardens4you.ie
Feb 20, 2024
We sincerely apologize for the inconvenience you experienced with the color of the flowering plants (Saintpaulia violet) you received . Your feedback is valuable to us, and we regret that the colors did not match what was depicted on our website or described.We have processed a refund for the plants in question. Thank you for bringing this matter to our attention, and we appreciate your understanding.
SJ
Jan 13, 2024
 Verified review

Sick expensive plant

I ordered expensive plant and they send me sick plant and responding on my complain that it is only discolour after frost which is not true. The plant obviously has black spots.
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Answer by gardens4you.ie
Jan 15, 2024
All our plants are nursery plants cultivated outdoor all year around. We has the last week -6ºC and -10ºC at night and hardy winds. During the winter period, Mahonia media 'Winter Sun' may exhibit some staining or discoloration on its leaves, and this is considered normal you should not be worry. There are a few reasons why this can occur: Mahonia media 'Winter Sun' is a hardy evergreen shrub, but exposure to cold winter temperatures can still cause stress. The cold weather can lead to desiccation (drying out) of the leaves and result in discoloration. In winter, the sunlight levels are generally lower, and plants may not photosynthesize as actively. This reduced photosynthesis can lead to changes in leaf color. As with many evergreen plants, Mahonia leaves have a lifespan, and older leaves may naturally start to show signs of aging, including discoloration. Other environmental factors, such as wind exposure or fluctuations in temperature, can contribute to leaf discoloration. The discoloration is limited to a few leaves and the overall health of the plant appears good, it is likely just a natural response to winter conditions. However, once planted if you observe widespread discoloration or if the plant's health is a concern, just come back to us because the plant is fully guaranteed until May 1, 2024.
Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Answer by gardens4you.ie
Jun 8, 2023
We advertise plants cultivated outdoor all year along. We send the majority of our plants as naturally growing young plants. These young and robust plants will recover well after planting and sprout anew. Hosta roots are always sent dry so as not to develop disease or mildew they need to be soaked in water prior to plant them Pennisteum are ornamental grasses that turn to straw in autumn and winter. In late spring, the plant becomes an ornamental grass again, as we can see from your photos. The rosebush shows no signs of damage, just like the other items.
Jul 13, 2023
 Verified review

Avoid, avoid, avoid!!!

I bought 8 plants from this supplier and I am not impressed. For this money you can buy plants in local garden shops looking more mature and in better physical state. The shop gave me two months to see if they survive. Oven if they survive it will take a long time for them to grow up. For example, I bought Hosta for €6 which came sized about 8 cm tall and about 8 cm in width, for the same money I bought in B&Q the same Hosta sized 25cm in height and about 25 cm in width. A big difference. Lily was delivered nearly white colour and nearly dead. The rest of the plants are in nearly the same small sizes and in very poor conditions. This is a very misleading advertisements on their website. I do not advise anyone to buy their plants, you will be very disappointed.
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Answer by gardens4you.ie
Jul 24, 2023
Our plants are nursery plants grown outdoors, designed to grow in the garden and develop with the seasons. We don't sell florist or supermarket plants fed on fertilizers and grown under artificial light. Our plants, once in the ground, will grow for years to come. We have customers all over Europe who send us photos after several years of using our products. We offer a 2-month warranty on all our plants.
Apr 27, 2023
 Verified review

Not great...you'll probably have to order 30% more than you need

I ordered circa 90 Stipa pony tails...they arrived promptly and I planted them within 48 hours. A couple weeks on and 25 have died. I've sent 2 emails to customer service asking if they can be replaced as explained on the website, but have not even received a reply. Beware to buyers that you may have to buy 30% + extra to account for plants that die...and don't expect their customer service to actually support or even engage with you.
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Answer by gardens4you.ie
May 2, 2023
Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.
Dec 4, 2023
 Verified review

Diseased plants received

I ordered 16 plants from Gardens4You.ie in July. 6 of the plants arrived with browning of the leaves which I naively put down to the 7 day delivery time. Since then the plants got progressively worse & died. I complained to Gardens4You.ie as the plants had obviously arrived with an invasive disease. Their customer service said they couldn't do anything about it. This is very poor customer service.
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Answer by gardens4you.ie
Dec 7, 2023
We regret to inform you that your recent comments have been noted for their inaccuracy and potential harm to our company's reputation. It has come to our attention that you persist in disseminating misleading information about your order, which, we would like to remind you, is covered by a 2-month guarantee. Your order for the conifers was placed in July 2023, and up until last week (December), our customer service had not received any reports of sick plants or delivery issues related to your order. It is crucial to highlight that the conifers were planted in exceptionally hot weather (July) and in unsuitable soil, possibly coupled with the use of fertilizer, which may have resulted in the roots being adversely affected. Contrary to your claims, we have maintained records of your emails explicitly requesting a replacement, which strikes us as peculiar for a customer expressing dissatisfaction with allegedly diseased plants. We would appreciate your cooperation in rectifying the dissemination of false information on various platforms. Your opinion and comments will be duly reported to trusted shops.
Jun 15, 2023
 Verified review

Some plants arrived damaged, poor customer service

Some plants arrived damaged, plants were packed under pots! customer service dismissive. Won’t be going back. Please note if ordering from Ireland that the company is not Irish and your plants will be shipped from Holland in boxes. Soil was bone dry on most plants. The amount of cardboard used in the packaging was shameful also, enough to make a tree with.
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Answer by gardens4you.ie
Jun 20, 2023
The photos we received showed plants in much better condition than your email. As a reminder, these photos were seen by the quality control manager and our manager. We offered you a 20 % discount on these plants and 2 months warranty on these products. If you read some of the comments on this page, you'll see that a lot of customers say: "arrived in time with recycled packaging ...very pleasant".
May 14, 2023
 Verified review
Ordered 4 iris ensata last year. They were completely shriveled up and didn’t grow. Ordered the same this year and the same thing happened.. Very disappointed. Drew this to their attention and was dismissed. (Other plants in the order were fine.)
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Answer by gardens4you.ie
May 16, 2023
Your previous order was from april 2022 the guarantee ended in October 2022 and this is the reason why the warranty was void. Our irises are dried rhizomes on a grid. A dry rhizome loses 80% of its volume. Just soak them before planting them in the sunniest part of the garden. The order from 15/04/2023 is guaranteed until the 24/06/2023 don't wait for the end of the warranty to contact us with pictures of these rhizomes if the plants failed to grow.