gardens4you.ieReviews

: 4,231Good

4.38

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certified since: Mar 8, 2013
updated on: Nov 28, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
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certified since: Mar 8, 2013
updated on: Nov 28, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,263 verified reviews in the last 12 months

4,231 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

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(109)
 Verified review
Jun 11, 2022
The customer service was very arrogant and rude. After I emailed that I had a problem with my plants, the customer service said I didn't understand plants, and a professional gardener would. I don't know who makes a professional, is it someone who makes a living? Don't know if they have been trained before working.
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Answer by gardens4you.ie
Jun 30, 2022
Here is the response that came from our customer service department there was no arrogance or rudeness in our response you thought all the plants were infected and didn't seem to know very well what you had ordered we tried to help you by explaining the why and how Good afternoon, Thank you for your email and the photos. Our potted plants are grown outdoors in conditions as close as possible to their natural environment (as in a garden). They are nursery plants grown without chemical additives or pollutants for the soil. We do not sell so-called "florist" plants. ​ None of the plants we see in the photos are infected. We are based in Holland and it has often been 26ºC during the day and 11ºC at night in the last few weeks. This is a natural mechanism on the leaves and plants and is not a disease in any way, professional gardeners know this well. ​ It is important when the plants are put in the ground to make once every 2 weeks a complete tour of the garden and remove the leaves that may have been damaged, there are no plants in nature without any mark or immaculate not in a garden in the open air, this is only possible only in a closed and sterile greenhouse. The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center, but they are just as strong or even stronger. Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden. ​ If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants grow into mature and very strong plants. Rest assured your order is guaranteed you just need to trust our experience. We wish you lots of success with your garden. Kind of regards, The customer service.
 Verified review
May 10, 2022
Gooseberry bush arrived covered in mildew mould, succulanet arrived with half of dead and detached from the plant and the blue grass is half dead, tiny and very much green. Worst experience if my life and can't contact them only though emails which they don't respond to
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Answer by gardens4you.ie
Jul 8, 2022
We came back to you right away. The white marks are not due to a fungus but to the evaporation of chlorine because the water here contains a lot of it. As for the ornamental grasses, they are always like that because they come out of a long period of dormancy in winter and towards the beginning of spring their straw-like appearance becomes again grass stems. For the damaged plant our guarantee is there for that our customer service answered you in the 48h
 Verified review
Jul 23, 2022
Ordered 4 plants. Three were dead beyond redemption. One might survive. Invoice says plants were delivered from Amsterdam. Ordered on 18 of July. Got on 22nd. Too long a time for plants to be enclosed. Extremely disappointed with this service.
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Answer by gardens4you.ie
Aug 26, 2022
Geranium on the photos have suffered from the heat during the transit, please contact our customer service for a full refund or a replacement later during the season when temperature will be more adequate.
 Verified review
May 30, 2022
I was not aware that the plants I ordered were coming from overseas,had I been aware I would not have ordered .the promised delivery is 4 Working days I have been waiting for 7days from order and still do not have a positive delivery date
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Answer by gardens4you.ie
Jul 8, 2022
It is not a secret that we are based in the Netherlands, our address is clearly visible on our website ditto on the history of our company and who we are in the plants business. After sending the orders are delivered within 4-5 working days. Your order arrived exactly on the 5th working day. Date Time DPD parcel centre Parcel status+ 30.05.2022 09:57 Letterkenny Coun ... Delivered. Evidence 30.05.2022 08:40 Letterkenny Coun ... Out for delivery. 24.05.2022 19:03 Vijfhuizen (NL) In transit. 24.05.2022 14:36 DPD data centre Order information has been transmitted to DPD.
 Verified review
Mar 31, 2022
The seedlings came to me in a very bad condition, some were packaged well and some other tragically not as described - much smaller than in the offer and besides, their condition was very bad, well, I will not buy anything more here.
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Answer by gardens4you.ie
Jul 8, 2022
If the order arrived damaged, take pictures of the products for the warranty and contact our customer service please.
 Verified review
Feb 22, 2022
If I could have given no stars I would have! 2 plants arrived dead and I've had to argue with a very patronising contact in Gardens4you who has assumed I have zero knowledge of plants. The last time I'll order from this company!
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Answer by gardens4you.ie
Mar 14, 2022
Chameleon ground cover is an herbaceous perennial, dying back in winter so only the roots is present the pot like your photo showed, Euonymus Alata is a deciduous plant and do not have foliage in winter we have 3ºC in the morning here. Both plants will start to grow in spring season once planted this is the reason why we always offer 1 year growth guarantee. We are always honest with our customers as with our comments... you have been disrespectful with our customer service since your first email your 1 star is unfortunately not a surprise and shown us as well a certain ignorance of the products ordered.
 Verified review
Jun 19, 2022
Strawberry plants are unusable. The plants are old, infected. Roots with rot, partially completely rotten. Only Beltran in a 12cm pot was suitable for planting. And so in both orders. Nearly 100 euros thrown in the trash.
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Answer by gardens4you.ie
Jun 30, 2022
It was 30ºC during the day combined with nights of 14ºC, the spots on the leaves or the slight white mould on the stems is the result of this extreme heat and humidity. Fragariae is manifested by the appearance of a kind of white fuzz that gradually covers the whole plant, starting with the leaves. It occurs when hot sunny spells alternate with rainfall, but rest assured that once planted this problem will dissipate on its own once the humidity level drops. if the plants failed to grow this season just send new photos to our customer service we will arrange a new shipping or a refund.
 Verified review
Apr 19, 2022
Terrible customer service. No reply from them after a week. No idea when my mini trees will be delivered and it's nearly 2 weeks later. Items coming from the Netherlands, I was under impression it was an Irish website.
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Answer by gardens4you.ie
Jul 8, 2022
You received a response 48h after your email. As informed the payment was blocked in PayPal without us being able to read the order either manually or automatically. As requested in your second mail we have cancelled your order. It was not able to be resend out due to missing address information too.
 Verified review
Apr 19, 2022
Delivery took over a week and as a result plants were half dead upon arrival. I also ordered 11live plants and i got 7 live (ish) plants and 4 came as seed packets. Would not buy from here again. Disappointed
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days. If some plants arrived damaged just send photos evidence to our customer service we will be happy to resend them or to refund them in accordance with our guarantee.
 Verified review
Jun 22, 2022
The plants I received look to be all dead apart from tge little Hosta. I have emailed my complaint to the company. I have photos if needed. I have them in water to see if any life in them. So so dissapointed.
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Answer by gardens4you.ie
Jul 7, 2022
Most of the plants from this order was delivered as bare roost and need between 4 to 16 weeks to come out. you seem to have no real knowledge of the products ordered it is important that you respect our planting tips to avoid losing the warranty on these products. No photos have been received to our customer service regarding the other plants in pot (Buddleja davidii Pink, Hydrangea paniculata Wims Red, Photinia x fraseri Fenna 9 cm pot for exemple).
 Verified review
May 3, 2022
Very disappointed with my order. I item missing , got a refund for hydrangea but didn’t ask for refund as I wanted a replacement . I send this as a gift.?? Agapanthus x2 one dead , just a twig .
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Answer by gardens4you.ie
Jul 8, 2022
The roots were the usual size you just had to open the bag to see it. Regarding the hydrangea, our site specifies that if the price of the product is lower than the delivery costs, it will be reimbursed, this is what we have done.
 Verified review
Jul 22, 2022
I’d give it no stars if I could. I ordered 7 plants. I just got one plant. That’s half dead. No warning or money back that the way they plants had been cancelled. Absolutely disgraceful service.
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Answer by gardens4you.ie
Aug 26, 2022
The all order have been cancelled and refunded because they are not allowed fro your country destination inclusive the plant that you received, that was not intended for your order.
 Verified review
Mar 26, 2022
Plants ( aside from 2 Camilla) were so small and puny that I will have to report several times before planting in earth because I could hardly see them! Will no not be buying from you again!!
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Answer by gardens4you.ie
Jul 8, 2022
In March and April we have 10ºC and -3ºC at night, it is normal that plants grown outside are not yet developed at this time of the year. Our potted plants are all guaranteed for 1 year
 Verified review
Jul 5, 2022
Don't trust the description, when it arrived I was extremely disappointed half the leaves were cut off and it seems very empty compared to the photo on their website. DONT RECOMMEND !!👎👎
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Answer by gardens4you.ie
Jul 7, 2022
If you had show the whole plant the other customers could see that the plant is beautiful. The plant received is exactly like the one described on the website at €20.45 with a size between 60-80cm from the top to the base of the pot. The tips of the areca always dry out as the plant grows and have been professionally cut to stimulate the growth of new leaves which we have explained to you.
 Verified review
Apr 30, 2022
Delivery took 6 days to arrive from when it was dispatched. Most had died. Could be DPD couriers fault but either way its not satisfactory. I won't be using this again.
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
 Verified review
Jul 12, 2022
Order a bag of soil that arrives with fungus gnats and pupae, no refund or solution offered, the shop is in total denial of what they sent. Avoid this webshop.
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you never provided us photos of anything. We have 24 bags bonsai from DCM and 7 Culvita Cactus Soil, none of the inspected bags had any problems, we opened them outside to avoid any problem or contamination without finding anything.
 Verified review
May 4, 2022
I ordered six plants, when I received them two were absolutely tiny and two were brown and withered so out of six plants I paid for I got two that I could plant
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
 Verified review
Mar 6, 2022
my plants where all dead looking and only fit for the bin , am so disappointed with my order .a lot of money for no lovely plants to sow
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Answer by gardens4you.ie
Mar 11, 2022
In winter period the plants are dormant, we have -3ºC in the morning in Holland. Do not be alarmed if you receive your plants without leaves, the nights are still cold these plants are deciduous, so it’s normal for them to look like that. This does not mean it’s dead, in fact it’s still very much alive. If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants grow into mature and very strong plants. Rest assured your order is guaranteed you just need to trust our experience. We wish you lots of success with your garden.
 Verified review
Jul 15, 2022
Very disappointed. Roses delivered did not match website description and customer service was unsatisfactory.
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Answer by gardens4you.ie
Aug 26, 2022
You received exactly the same pink rose (Fairy Roses pink) advertise on our website since more than 20 years. We informed you that the pigmentation of the roses and their color could slightly differ depending on the shade or the sun.
 Verified review
Apr 28, 2022
My plants were packed last Friday and were not delivered within 4 days. It’s now late on Thursday and my plants still haven’t arrived although I’ve just checked the DPD website and they were apparently delivered earlier but they weren’t It can’t be good for the plants (if they do arrive) to have been in a box at a depot for 7 days
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery to Ireland is about 4-5 working days weekend and bank holiday not included. This order arrived on time according to dpd.