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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
I got the Venus fly trap, but it came very poor condition, kind of half death.
I hope I can bring back to life ☹️
I'll never buy online flower again.
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Answer by gardens4you.ie
Jun 13, 2023
The heads of carnivorous flowers live for a few days and then die. This is part of the plant's natural cycle, not the result of buying it on the net. Carnivorous flower heads who turn black need to be removed as the plant grows.
Feb 7, 2023
Verified review
Very disappointed
My 9 Erica carneas should have been multicolored but I received almost all of them white which is not what I ordered. In addition they are in very bad condition and extremely small. I could have booth a much better quality elsewhere. Extremely disappointed and will probably not use again.
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Answer by gardens4you.ie
Feb 7, 2023
We are sorry to hear that the Erica carnea received are not what you expected. Please send photos to our customer service of the 9 plants received we will be happy to come back to you with an appropriate answer and solution.
Mar 27, 2023
Verified review
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
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Answer by gardens4you.ie
Apr 7, 2023
Thank you for your feedback.
it is with regret that we learn of dpd's delivery error. If you had informed us we could have sent the driver to collect the package and deliver it to you. Our plants are all grown outside all year round
The pictures on our site always show the mature product, our plants are grown outside it is -2ºC in the morning we offer 2 months of growth on all our products.
Jun 3, 2023
Verified review
Poor service
Purchased tree a week ago. Shipped 5 days ago but still not delivered. DPD tracking is a disaster - continuously being re-routed. Item has been boxed and in transit for over a week with no water. Will be interesting to see condition when it arrives (If ever).
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Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 30/05 before the weekend and delivered the 06/06/2023 on time with dpd.
Apr 5, 2023
Verified review
I thought I had bought a plant but they cancelled the order without even notifying me. They also refunded an amount less then what I paid. Tried calling them but no answer. Disgraceful
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Answer by gardens4you.ie
Apr 7, 2023
As informed by mail and Unfortunately since the Brexit it is no longer possible to ship our products to the United Kingdom and Northern Ireland, no order can be place on the website for those destination. The order has been cancelled and refund the same day
Feb 26, 2023
Verified review
My delivery was dumped over the wall and the pot was smashed.
The delivery person should have rang the doorbell and delivered it to the front door instead of throwing it over the wall.
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Answer by gardens4you.ie
Feb 27, 2023
This incident from an unscrupulous delivery person is regrettable and we called the dpd depot in Ireland immediately. We would have preferred to stay on the positive side and have you talk about the replacement that we have arranged as our orders are 100% guaranteed. The star you left will not lower dpd's rating on Trusted Shop but ours which we regret. You could have at least waited for our feedback and responsiveness before leaving a comment of this nature.
Jan 10, 2023
Verified review
The plants came completely messed with reduced compost. The trees were smaller than measures and photos and one of them was only 3 twigs. Pots were good quality.
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Answer by gardens4you.ie
Jan 10, 2023
We are sincerely sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with some appropriate solution in accordance with our guarantee. Do not worry all orders placed on our website are 100% guaranteed.
Apr 13, 2023
Verified review
The last order was no longer available for delivery to Ireland
I was informed that the flower I ordered was no longer being delivered to Ireland
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Answer by gardens4you.ie
Apr 19, 2023
To leave a negative comment when the restrictions on certain products on our site come directly from the Irish government is not honest on your part because this decision does not belong to us. Many invasive plants are no longer allowed to be exported to your destination it is not a choice of our company but a local decision.
May 25, 2023
Verified review
Late arrival and poor quality product
Item arrived 2 days later than I paid the shipping for and one of the items I ordered arrived in expreemely poor condition.
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Answer by gardens4you.ie
Jun 13, 2023
Please send photos to our customer service we will be happy to check the plants received and to offer you a solution under our warranty.
May 8, 2023
Verified review
HAVENT RECEIVED MY ORDER ( A WEEK LATER ) THE TRACKING NUMBER PROVIDED DOES NOT EXIST ACCORDING TO THE COURIER SHIPPING IT
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Answer by gardens4you.ie
May 16, 2023
Our confirmation with tracking arrived probably in your spams or deleted items.
The parcel 05162124460333 left our company the 03/05/2023 and was delivered the 08/05/2023 on time.
Jul 30, 2023
Verified review
Still don’t have delivery very disappointing service. Does not follow through with what they say on the website.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry for the delivery delay. Due to an unsuccessful delivery attempt (recipient not located) the parcel was returned to the delivery centre and was then delivered to the residence on August 1st. Please contact our customer service if you have not received the package.
Jun 5, 2023
Verified review
Still haven’t received my strawberry plants they’ll only be fit for the compost heap when/if they arrive
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Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 31/05 before the weekend and delivered the 06/06/2023 on time with dpd.
Aug 1, 2023
Verified review
Diseased bulbs , non flowering bulbs non growing bulbs and plants
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that the order does not meet you expectations.
For the one bare root out of three that after soaking had soft spongey drown patch we arranged a full refund.
May 29, 2023
Verified review
poor quality bulbs and grasses. Dead on arrival
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Answer by gardens4you.ie
Jun 13, 2023
We have checked in our system that Lilium Oriental arrived damaged and the sum of €23.80 has been refunded on an order of €126.85, one star is very poorly rated and graded as the rest will develop normally.
Jan 25, 2023
Verified review
Items arrived damaged.
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Answer by gardens4you.ie
Jan 26, 2023
We are sorry to hear via Trusted shops that some items arrived damaged.
Please take some photos and contact ASAP our customer service we will be happy to solve the problem, the ordered plants are 100% guaranteed.
Feb 27, 2023
Verified review
Awful condition.
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Answer by gardens4you.ie
Mar 2, 2023
We are sorry to read your disappointment via your comment we cannot find any mail from you in our system. You had ordered a Euonymus alatus Burning Bush which is a plant still dormant in winter and some Saponaria ocymoides Soapwort roots. We are surprised to read that a problem has occurred on these products, especially the roots which are like our plants well packed. Please take some photos of these products and contact our customer service we will be happy to solve the problem.
Jun 18, 2023
Verified review
Ordered 2 plants 1 was OK other plant was very poor ...dont know if it will survive ...
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Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback.
If 1 plant arrived in poor condition send photo to our customer service we will be happy to solve the issue with something under our guarantee.
Mar 27, 2023
Verified review
I have not heard from them I can't get in contact with and nothing arrived not one thing
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Answer by gardens4you.ie
Apr 7, 2023
We have contacted you by automatic email because the address provided was incorrect and without Eircode. Without response from you the order was automatically canceled about 5 days and refunded another automatic email confirmed the refund, thank you to check spam and trash more frequently.
May 5, 2023
Verified review
I’ve just been told by the lady who the plants were for that they never got deli.
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Answer by gardens4you.ie
May 16, 2023
The order left our company the 25/04/20328 and was delivered the 28/04/2023 by dpd with POD (proof of delivery). If you contest the delivery below take contact ASAP with our customer service and dpd.
04.2023 09:50 Campus Road, Cas ...
Delivered.
Evidence
28.04.2023 07:58 Campus Road, Cas ...
Out for delivery.
25.04.2023 19:24 Vijfhuizen (NL)
In transit.
25.04.2023 09:54 DPD data centre
Order information has been transmitted to DPD.
May 4, 2023
Verified review
Missing items on every order
I have placed to separate orders with you and both have had missing items.
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Answer by gardens4you.ie
May 16, 2023
We are sorry about what happened and we mentioned it to you. We know that on the 2 orders sent packages that were bundles (several boxes attached together) were separated and lost by dpd.
We have after investigation with the carrier as soon as possible replaced and refunded what could not be shipped anymore. It's a pity that your commentary doesn't mention this at all.
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Imported Reviews
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