gardens4you.ieReviews

: 4,231Good

4.38

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 8, 2013
updated on: Nov 28, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 8, 2013
updated on: Nov 28, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,263 verified reviews in the last 12 months

4,231 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

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(109)
 Verified review
Apr 10, 2022
Id appreciate if my order was delivered. I had to pay €12.95 for delivery and it was claimed delivery would be within 4 days. I was invoiced on 3rd April and as of 10th April I have received no information about my delivery. I would not use this site again and I have fingers crossed I will receive my order .
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 6, 2022
As you have requested a review....I've given it 1-star, as I still have not received my order, which I placed 11 days ago. I have had no update on the shipment. I haven't had a response to my mail looking for an update from 3 days ago. First time using this company
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Jun 22, 2022
The order is not received. Concerned that I have been scammed. The delivery company DPD have not received the order it was due on 14th June today is the 22nd. My order number is 3-1142468 and DPD.ie tracking number is 05168997567200
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Answer by gardens4you.ie
Jul 1, 2022
The order was delivered with some delay from dpd unfortunately and a partial refund was submit for the plants damaged in transit.
 Verified review
Dec 27, 2021
MY ORDER DID NOT ARRIVE YET...STILL WAITING PLEASE REFUND ME MY PAYMENT . THIS WAS A XMAS PRESENT FVERY DISAPPOINTED THAT IT DID NOT COME. PLEASE ADVISE .. THANK YOU. APPRECIATE IT IS XMAS BUT IT DID GUARANTEE DELIVERY.
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Answer by gardens4you.ie
Jan 7, 2022
We are sincerely sorry if the delivery took a long time during the holiday season, the carrier had promised us a timely delivery they were overwhelmed by the number of packages and delivery requests, again our apologies. We asked all our customers on the site to refuse the packages that would not arrive in time for Christmas to make your refund, we have well announced and specified that if the package was accepted it could not be refunded unfortunately.
 Verified review
Jul 23, 2022
Your seekimng a reviw is premature. Only 2 of the 5 plants I ordered have thus far been delivered. Iwould be concerned as to the condition of the outstsanding plants if and when they arrive havng spent so long in transit.
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Answer by gardens4you.ie
Aug 26, 2022
Few plants ordered on pou website are not allowed for your country you have been informed by automatic email, refund was process immediately.
 Verified review
Jul 27, 2022
Money taken from my account and never received the goods and having to email for money to be returned to my account and I am still waiting on them to return the money to my account I will never use this company again
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you provided an incomplete address without Eircode. An automatic email was sent to you in order to correct the initial address without response from you within 5 days our system has cancelled and refunded the order.
 Verified review
Apr 11, 2022
You ask me to give a review on a plant I have not received yet. I ask, do you as a seller expect me to have by now. must say, I do! Sincerely hope it is in good condition by the time I do hopefully do receive it.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 10, 2022
I ordered nine plants, four of which were in good condition. Five of which were either dead or dying on arrival. See photos. I have emailed the company last week and have had no response.
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Answer by gardens4you.ie
Jul 8, 2022
All orders placed on our website are guaranteed. Just take contact with our customer service we will be happy to arrange something under our guarantee, we have check in our system no email have been received so far from you, our customer service address is customerservice @gardens4you.ie
 Verified review
Jun 9, 2022
I haven't received my order as yet as I have been advised by DPD that an incorrect address was provided to them and it went to a different part of Ireland.
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Answer by gardens4you.ie
Jul 7, 2022
You provided to our company an incorrect shipping address with Eircode F28. We took contact with you in order to get full shipping address but unfortunately we never got any reply. You will be refund less the shipping cost when parcel wil be returned to our company bu dpd.
 Verified review
May 12, 2022
Didn't receive my parcel until 2/3 days after the email to indicate arrival date and half the plants were nearly dead and withered. Very disappointed.
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Answer by gardens4you.ie
Jul 8, 2022
Rest assured all the plants on the pictures are not dead and only 2 phloxes on all the order seem to be damaged, our guarantee will refund them if you contact our customer service. The order is 1 year guaranteed.
 Verified review
Dec 4, 2021
Please help.I am waiting my parcel long time.I was ordered 27 of November on Gardens4you. N: 3-1027226 Track ID(s):05168997467341. There is my order?
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Answer by gardens4you.ie
Dec 10, 2021
We can see in our system that this order was delivered in 4-5 working days (weekend and bank holidays not included) as advertised on our website. 06.12.2021 14:09 DUBLIN (IE) Delivered. Evidence 06.12.2021 10:20 DUBLIN (IE) Out for delivery. 30.11.2021 21:55 Vijfhuizen (NL) In transit. 30.11.2021 07:52 DPD data centre Order information has been transmitted to DPD.
 Verified review
May 21, 2022
It's said on site it was plants and it was seed arrived And after that it was supposed to be Brussels sprouts and cabbage seed arrived
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Answer by gardens4you.ie
Jul 8, 2022
According to your order and the photos those are the seeds ordered on our website. The product A06439 and A09692 are clearly advertised as seeds on our site. If you received the wrong seeds then we do apologize then please contact our customer service for a replacement or a refund.
 Verified review
Feb 16, 2022
I still have not received my order and it has been a month as well as no communication even though I have made enquiries.
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Answer by gardens4you.ie
Mar 11, 2022
Your payment still in review by Multisafepay we cannot send your order as informed by mail. We kindly asked you to took contact with your bank in order to check this with them.
 Verified review
Dec 4, 2021
I’m giving this one star because I never received my order as of yet!!! And it’s a week today since I ordered it!!
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Answer by gardens4you.ie
Dec 10, 2021
According to dpd the order was delivered the 04/12/2021 with proof of delivery. 04.12.2021 10:49 Drogheda (IE) Delivered. Evidence 04.12.2021 09:07 Drogheda (IE) Out for delivery. 30.11.2021 21:16 Vijfhuizen (NL) In transit. 30.11.2021 10:22 DPD data centre Order information has been transmitted to DPD.
 Verified review
May 19, 2022
Not good experience, for some reason they never shipped half my order. No response from customer service team
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Answer by gardens4you.ie
Jul 8, 2022
We have received a blank email with no title and no message from your email address. If you have received an incomplete order it is necessary to contact our customer service so that we can help you.
 Verified review
Apr 5, 2022
There are no care instructions with the product. How to feed, how to prune, when to prune, very disappointed
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Answer by gardens4you.ie
Jul 8, 2022
Care instructions are always printed on the invoice included in the parcel and they are also visible on our website under the product description.
 Verified review
Dec 29, 2021
I placed my order on the 17th of December and my plants have not arrived till today the 29th of December
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Answer by gardens4you.ie
Jan 18, 2022
We are sorry if the delivery took a long time during the Christmas period, the carrier had promised us a delivery in time they were overwhelmed by the number of packages and delivery requests, once apologies again. Rest assure the order is 100% guaranteed.
 Verified review
Mar 27, 2022
A week later and still no delivery - and no way of tracking where my order is as tracking not working.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping confirmation the order was delivered in 4-5 working days weekend and bank holidays not included. We provided you by automatic mail a tracking link. Delivery status Date Time DPD parcel centre Parcel status+ 28.03.2022 11:41 Roscommon (IE) Delivered. Evidence 28.03.2022 08:15 Roscommon (IE) Out for delivery. 22.03.2022 20:12 Vijfhuizen (NL) In transit. 22.03.2022 11:22 DPD data centre Order information has been transmitted to DPD.
 Verified review
May 10, 2022
I have not received all the plants but the one that have arrived are withered and extremely small.
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away
 Verified review
May 23, 2022
5 plants completely rotten beyond saving will nt be purchasing from this site again.😡
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Answer by gardens4you.ie
Jul 8, 2022
We're sorry to hear that some plants arrived in poor condition. Please send photos of them to us at customerservice@gardens4you.ie, then we can arrange a solution for you.