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Top positive review
gardens4you.ie customer
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Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
The most unprofessional experience I've ever had. Received plants in spring that were supposed to be plug plants, young specimen but were obviously very old and had bern kept in the pots a year too long and had gotten woody. They were nothing like the sane type of plabt i had previously recieved from them. I couldn't plant them so I asked to return for a refund and they were not forthcoming eventually they agreed. I told they they could puck up the plants as I needed to buy new ones. They said they couldn't afford to pick them up. I placed an order this week, they cancelled it twice without any correspondence and when I enquired I got a nasty letter from them telling me they wouldn't sell to me because I forced the guarantee, demanded a refunding and kept the products. I used the guarantee this offer and now they have blacklisted me. The email and all the transactions have been poorly eroded and very unprofessional
I’ve just been told by the lady who the plants were for that they never got deli.
Answer by gardens4you.ie
May 16, 2023
The order left our company the 25/04/20328 and was delivered the 28/04/2023 by dpd with POD (proof of delivery). If you contest the delivery below take contact ASAP with our customer service and dpd.
04.2023 09:50 Campus Road, Cas ...
Delivered.
Evidence
28.04.2023 07:58 Campus Road, Cas ...
Out for delivery.
25.04.2023 19:24 Vijfhuizen (NL)
In transit.
25.04.2023 09:54 DPD data centre
Order information has been transmitted to DPD.
gardens4you.ie customer
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May 4, 2023
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Missing items on every order
I have placed to separate orders with you and both have had missing items.
Answer by gardens4you.ie
May 16, 2023
We are sorry about what happened and we mentioned it to you. We know that on the 2 orders sent packages that were bundles (several boxes attached together) were separated and lost by dpd.
We have after investigation with the carrier as soon as possible replaced and refunded what could not be shipped anymore. It's a pity that your commentary doesn't mention this at all.
gardens4you.ie customer
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Apr 22, 2023
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Paid for items no feedback as to when they will arrive. Frustrating
Answer by gardens4you.ie
May 2, 2023
Our confirmation email with tracking arrived probably in your spams or deleted items.
We had sent you a second time the tracking of your order following your request. As we checked the status of your order it has been delivered. We hope everything is fine with your order.
gardens4you.ie customer
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Apr 14, 2023
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An improvement would be me actually receiving the order
Answer by gardens4you.ie
Apr 19, 2023
Leave a negative comment when your package left normally after the long Easter weekend and arrived on 18/04/2023 has no sense. Our site indicated the resumption of shipments from 11/04/2023 by order of arrival in our system an automatic mail with tracking had been sent to you.
gardens4you.ie customer
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May 3, 2023
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have not received my order, can you tell me where it is
Answer by gardens4you.ie
May 16, 2023
As we are based in the Netherlands, our site recommends that you keep an eye on your mailbox as automatic messages often arrive as spam if you have an antivirus. Again our confirmation email arrived probably in your spams or deleted items and the only thing you think makes sense is to leave a star?The order was shipped the 28/04/2023 delivered the 04/05/2023.
04.05.2023 13:11 WEXFORD, County ...
Delivered.
Evidence
04.05.2023 07:28 WEXFORD, County ...
Out for delivery.
28.04.2023 21:20 Vijfhuizen (NL)
In transit.
28.04.2023 14:28 DPD data centre
Order information has been transmitted to DPD.
gardens4you.ie customer
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Sep 1, 2023
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My order hasn't arrived...5 working…
My order hasn't arrived...5 working days later
Answer by gardens4you.ie
Sep 5, 2023
For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company.
You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty.
We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.
gardens4you.ie customer
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Mar 5, 2023
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10 days later and I’m still waiting
Answer by gardens4you.ie
Mar 7, 2023
Your order was placed before the weekend 24/02/2023 and shipped normally the 28/03/2023 as we mentioned on our website. After shipping delivery is about 4-5 working days weekend and bank holidays not included, the order was delivered on time with dpd with delivery evidence.
06.03.2023 10:09 Dublin Hill, Cor ...
Delivered.
Evidence
06.03.2023 07:49 Dublin Hill, Cor ...
Out for delivery.
01.03.2023 01:54 Veenendaal (NL)
In transit.
27.02.2023 08:16 DPD data centre
Order information has been transmitted to DPD.
gardens4you.ie customer
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May 1, 2023
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I haven’t received my order yet
Answer by gardens4you.ie
May 2, 2023
After shiping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. We were closed on April 27/04/2023, a holiday celebrating the King of Holland's birthday as indicated on our website. Your order with Achillea arrived today 02/05/2023.
gardens4you.ie customer
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Nov 14, 2022
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Very slow delivery
Answer by gardens4you.ie
Nov 14, 2022
After shipping delivery is about 4-5 working days weekends and bank holidays not included. The order was shipped the 08/11/2022 at night and delivered today by dpd as usual:
14.11.2022 15:48 LIMERICK (IE)
Delivered.
14.11.2022 15:10 LIMERICK (IE)
Out for delivery.
08.11.2022 20:29 Vijfhuizen (NL)
In transit.
08.11.2022 17:50 DPD data centre
Order information has been transmitted to DPD.
We sincerely regret your negative comment when you simply did not take note on our site of the delivery times we advertise.
gardens4you.ie customer
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Apr 23, 2023
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Answer by gardens4you.ie
May 2, 2023
We have checked in our system no mail and no feedback.
Leaving 1 star for a single order of €134.85 will not solve your problem.
Please contact our customer service for warranty and we will be glad to help you.
gardens4you.ie customer
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Mar 13, 2023
Verified review
Answer by gardens4you.ie
Mar 14, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
gardens4you.ie customer
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Jan 15, 2023
Verified review
Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
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