gardens4you.ieReviews

: 4,701Good

4.41
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certified since: Mar 8, 2013
updated on: May 30, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

certified since: Mar 8, 2013
updated on: May 30, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

4.41
Good
How is the rating calculated?

916 verified reviews in the last 12 months

5
74 %
4
12 %
3
4 %
2
3 %
1
7 %
4,701 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

Aug 23, 2022
I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
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the most relevant critical review

Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

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 Verified review
Nov 26, 2022
One of the plants looks very poorly
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Answer by gardens4you.ie
Nov 29, 2022
After your email from this weekend we came back to you this morning Monday. As we saw it the plant has obviously suffered from the cold and the 4ºC we had here in Holland. Alocacia polly are beautiful plants but sensitive to the cold the large leaves are made of 80% water and plant fiber, since it was not possible to replace the plant due the cold we have arranged the refund €11.95.
 Verified review
Aug 4, 2022
The plant were in a very bad shape
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Answer by gardens4you.ie
Sep 1, 2022
It is possible that some of the leaves have suffered from heat during the transit with the heat we are currently experiencing. Remove please the damaged leaves and return to us for warranty if the plants do not give you full satisfaction once planted.
 Verified review
Jun 3, 2022
Still waiting for delivery
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery in Ireland is about 4-5 working days, your order was shipped the 31/05/2022 and delivered on time the 03/06/2022. 03.06.2022 19:00 GALWAY (IE) Delivered. 03.06.2022 19:00 GALWAY (IE) Delivered. Evidence 03.06.2022 18:26 GALWAY (IE) Out for delivery. 31.05.2022 20:38 Vijfhuizen (NL) In transit. 31.05.2022 09:26 DPD data centre Order information has been transmitted to DPD.
 Verified review
Jan 25, 2023
Items arrived damaged.
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Answer by gardens4you.ie
Jan 26, 2023
We are sorry to hear via Trusted shops that some items arrived damaged. Please take some photos and contact ASAP our customer service we will be happy to solve the problem, the ordered plants are 100% guaranteed.
 Verified review
Nov 14, 2022
Very slow delivery
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Answer by gardens4you.ie
Nov 15, 2022
After shipping delivery is about 4-5 working days weekends and bank holidays not included. The order was shipped the 08/11/2022 at night and delivered today by dpd as usual: 14.11.2022 15:48 LIMERICK (IE) Delivered. 14.11.2022 15:10 LIMERICK (IE) Out for delivery. 08.11.2022 20:29 Vijfhuizen (NL) In transit. 08.11.2022 17:50 DPD data centre Order information has been transmitted to DPD. We sincerely regret your negative comment when you simply did not take note on our site of the delivery times we advertise.
 Verified review
Jun 27, 2022
No pot came!
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Answer by gardens4you.ie
Jun 30, 2022
All bonsai plants advertise on our website are delivered in a ceramic pot, it is impossible that you received a bonsai without pot ,they came directly potted from our various suppliers we do not advertise them as bare roots or without pots. Please send photos to our customer service we will be happy to solve the issue.
 Verified review
Jan 15, 2023
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Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
 Verified review
Jul 25, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
 Verified review
Jul 17, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
 Verified review
Jul 3, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
 Verified review
Jun 26, 2022
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Answer by gardens4you.ie
Jun 30, 2022
You came to us in order to know where was your parcel left on 21/06/2022 we came back to you the same day less than 4 hours after your mail however you attributed the lowest note to our customer service which is very surprising especially that you did not say anything concerning the goods delivered on 25/06/2022. We would like to hear from you what the problem was with this order and how you can give us such a low rating without ever having requested a problem with the order received Delivery status Date Time City Parcel status+ 25.06.2022 09:17 Tullow, County C ... Delivered. Evidence 25.06.2022 08:13 Tullow, County C ... Out for delivery. 21.06.2022 20:50 Vijfhuizen (NL) In transit. 21.06.2022 09:52 DPD data centre Order information has been transmitted to DPD.
 Verified review
Jun 7, 2022
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Answer by gardens4you.ie
Jul 7, 2022
We do not yet know why a star was given to us, if you have encountered any problem with the plants ordered on 31/05/2022 contact our customer service and in case of damage please send pictures so that we can arrange something under our guarantee.
 Verified review
May 30, 2022
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Answer by gardens4you.ie
Jul 8, 2022
We do not yet know why a star was given to us, if you have encountered any problem with the plants ordered on 31/05/2022 contact our customer service and in case of damage please send pictures so that we can arrange something under our guarantee.