There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Verified review
Jul 17, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
Verified review
Jul 17, 2022
Plants were very poor quality and very small.
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Answer by gardens4you.ie
Aug 26, 2022
All orders placed on our website are guaranteed, pleas send photos to our customer service we will be happy to help you.
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Jul 15, 2022
Very disappointed. Roses delivered did not match website description and customer service was unsatisfactory.
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Answer by gardens4you.ie
Aug 26, 2022
You received exactly the same pink rose (Fairy Roses pink) advertise on our website since more than 20 years. We informed you that the pigmentation of the roses and their color could slightly differ depending on the shade or the sun.
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Jul 14, 2022
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Jul 14, 2022
Well informed on delivery. Plant a good size and health. Good simple app and easy to use
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Jul 14, 2022
Well packaged & plants arrived in excellent condition. We will definitely order from the site again.
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Jul 13, 2022
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Jul 12, 2022
Order a bag of soil that arrives with fungus gnats and pupae, no refund or solution offered, the shop is in total denial of what they sent. Avoid this webshop.
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you never provided us photos of anything. We have 24 bags bonsai from DCM and 7 Culvita Cactus Soil, none of the inspected bags had any problems, we opened them outside to avoid any problem or contamination without finding anything.
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Jul 11, 2022
The plants arrived well packaged and healthy looking.
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Jul 8, 2022
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Jul 5, 2022
Disappointed with quality of what I purchased
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Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 5, 2022
Don't trust the description, when it arrived I was extremely disappointed half the leaves were cut off and it seems very empty compared to the photo on their website. DONT RECOMMEND !!👎👎
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Answer by gardens4you.ie
Jul 7, 2022
If you had show the whole plant the other customers could see that the plant is beautiful. The plant received is exactly like the one described on the website at €20.45 with a size between 60-80cm from the top to the base of the pot. The tips of the areca always dry out as the plant grows and have been professionally cut to stimulate the growth of new leaves which we have explained to you.
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Jul 4, 2022
I sent a camellia and pot for a retirement gift, and it was a surprise for the receiver to get some dahlia bulbs for free.
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Jul 4, 2022
The roots had grown outside the pots / many brown spots on leaves.
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Answer by gardens4you.ie
Sep 1, 2022
It is common to see on clematis roots coming out of the pot, they are climbers. The brown leaves that may appear are withdrawn as the season progresses, plants grown outside never have immaculate leaves all year round, look closely in nature and you will see for yourself.
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Jul 3, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
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Jul 1, 2022
Unfortunately one of the plants was damaged, and the little lemon plant lost some leaves. But I hope to revive them!
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Jul 1, 2022
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Jul 1, 2022
Good value,great selection and lovely plants however they are subject to damage in transit due to poor packing
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Jun 30, 2022
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Jun 29, 2022
Very disappointed with my purchase, very weak and small plant altogether
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Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that you are disappointed with the plants received. Rest assure the all order is guaranteed. if you have any problem during the growth guarantee below come back to us without any problem.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.