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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Answer by gardens4you.ie
Jun 8, 2023
We advertise plants cultivated outdoor all year along. We send the majority of our plants as naturally growing young plants.
These young and robust plants will recover well after planting and sprout anew.
Hosta roots are always sent dry so as not to develop disease or mildew they need to be soaked in water prior to plant them
Pennisteum are ornamental grasses that turn to straw in autumn and winter. In late spring, the plant becomes an ornamental grass again, as we can see from your photos.
The rosebush shows no signs of damage, just like the other items.
May 27, 2023
Verified review
Ĥydrangea Paniculata Wims Red
Order date: 20/5/23... Arrived 5 days Ireland ...very dry ...leaves withered...2 fell off immediately ...first aid given for 24 hours then planted out in beautiful irish sunshine...other shrubs have arrived with green leaves and not dry...would like replacement as not cheap with postage...over 20 euros
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Answer by gardens4you.ie
Jun 13, 2023
The hydrangea you received develops its foliage on the new year's growth and not on the old wood. Plant please what you have received the order is guaranteed 2 months. If you don't see any growth, please contact our customer service department before the end of the 2-month growth guarantee period with photos of the planted products they will be replace (if we have them in stock or refund). Shipping cost to Ireland is about €14.95 and goes directly to DPD courier we do not own money with shipping.
Jun 7, 2023
Verified review
Lavendar plants arrived withered and in poor shape. I have repotted the plants in fresh compost and hope at least one will recover. Lesson learned. I have ordered live plants from Mr Middleton and tgey arrived in tip top shape and condition. Just saying.
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Answer by gardens4you.ie
Jun 8, 2023
Unfortunately it is clear that the plants in the photo have suffered heat damage in transit.
Please contact our customer service for a new shipment or a refund.
Jul 13, 2023
Verified review
Avoid, avoid, avoid!!!
I bought 8 plants from this supplier and I am not impressed. For this money you can buy plants in local garden shops looking more mature and in better physical state. The shop gave me two months to see if they survive. Oven if they survive it will take a long time for them to grow up. For example, I bought Hosta for €6 which came sized about 8 cm tall and about 8 cm in width, for the same money I bought in B&Q the same Hosta sized 25cm in height and about 25 cm in width. A big difference. Lily was delivered nearly white colour and nearly dead. The rest of the plants are in nearly the same small sizes and in very poor conditions.
This is a very misleading advertisements on their website. I do not advise anyone to buy their plants, you will be very disappointed.
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Answer by gardens4you.ie
Jul 24, 2023
Our plants are nursery plants grown outdoors, designed to grow in the garden and develop with the seasons. We don't sell florist or supermarket plants fed on fertilizers and grown under artificial light. Our plants, once in the ground, will grow for years to come. We have customers all over Europe who send us photos after several years of using our products. We offer a 2-month warranty on all our plants.
Jul 2, 2023
Verified review
Slightly disappointing
-Website had suffix ".ie" (Rep. Of Ireland domain)
Plants shipped from Netherlands
-Business doesn't appear to have more than a token physical address to claim .ie. This is entirely within the law but personally I find this practice dishonest.
-Flowers picked were listed as good for shaded areas, upon arrival packaging stated they were suitable for direct sun.
-Upon arrival one plant was in reasonable condition with some slight damage, to be expected shipping overseas ( and why I chose a supposed Irish website to prevent this) and the other plant was badly crumpled into the same packaging.
Again, nothing illegal about this practice, however, I will avoid in future.
This is entirely my own experience.
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Answer by gardens4you.ie
Jul 3, 2023
We do not keep secret the fact that we are based in Holland, our physical address is clearly visible on the site and we pay taxes to the 22 countries where we ship which also brings in currency in these various countries. Vinca minor and climbing rose can be planted in sun or partial shade. We've been shipping to Ireland for over 20 years and are proud to have customers in 22 European countries with the lowest prices on the market.
Aug 2, 2023
Verified review
Brown spot!
Received 20 plants,10 had brown spot and 5 were wilted and in poor health. I didn't expect to have sick plants sent to me. This brown spot didn't happen over night in the box. All the roots had completely outgrown the pots they were shipped in, although these did look healthy, they should have been in the ground with roots that long. I also, and its my own fault, didn't realise that just because the company has a dot IE website, it does not mean they are based in Ireland. I wouldn't usually buy plants that need shipping like this. I buy local plants and Ireland based suppliers to prevent receiving wilted and poor quality plants. Ti.e will tell if these plants can be revived.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are sorry that the plants do not meet your expectations.
We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly.
Also can all information be found on our website under customer service. If there are plants that do not develop as desired, you can always claim our guarantee.
Mar 28, 2023
Verified review
Rude, unprofessional, incompetent
Rude, unprofessional, and totally incompetent; the worst customer experience I've ever had - I emailed them to ask what was happening with my order, as they had sent a tracking link which didn't work. I received a blunt, garbled email informing me that my order had been dispatched to the wrong country. This was 6 days after I'd placed the order and the day before my mother's birthday. When I said I was disappointed, I received the rudest email I've ever had from a customer service team, which also didn't accept any accountability.
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Answer by gardens4you.ie
Apr 7, 2023
Your package was mistakenly directed to Germany by dpd the carrier which we regret. In the meantime you have been reimbursed and the package was later delivered to Ireland. We do not read any rudeness in our emails, you have been appalling with our customer service in your tone and form since your first email. Our responses are below:
Good afternoon,
Thank you for your email.
For some unknown reason the package 05162019066846 has been directed to Germany by dpd.
We don't know yet why we will check with the carrier. Unfortunately the pot Alice Ocean 14 cm is no longer in stock, we cannot resend a new order.
So that we can make the refund as soon as possible thank you kindly confirm the complete delivery address in order to proceed to the usual verification.
Apologies once again,
Sincerely yours
The customer service
Good afternoon,
Despite your disappointment this error has nothing to do with our company the package was sent to Germany by dpd (loading error) we had printed on the package the correct address.
We ship to 22 countries in Europe, everything is automated our customer service does not follow the thousands of packages shipped every day, it is impossible, we give each customer the possibility to track their package in real time.
The refund is in process.
Apologies once again.
OrderID: 3-1210005 ( Gardens4You Ireland )
REFUNDS:
A11348 - Monstera deliciosa 17cm - 1x (€ 19.75) - Refunded: € 19.75 (100%)
A13813 - Pot Alice Ocean 14 cm - 1x (€ 13.75) - Refunded: € 13.75 (100%)
Refunded shippingcost: € 14.95
Total amount refunded: € 48.45
Allow up to 1 week for the refund to show in your account
Regards,
Customer Service
Gardens4You Ireland
Apr 27, 2023
Verified review
Not great...you'll probably have to order 30% more than you need
I ordered circa 90 Stipa pony tails...they arrived promptly and I planted them within 48 hours. A couple weeks on and 25 have died. I've sent 2 emails to customer service asking if they can be replaced as explained on the website, but have not even received a reply.
Beware to buyers that you may have to buy 30% + extra to account for plants that die...and don't expect their customer service to actually support or even engage with you.
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Answer by gardens4you.ie
May 2, 2023
Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.
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