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Mar 7, 2024
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The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
The plants were in poor condition and smaller than expected
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Answer by gardens4you.ie
Aug 9, 2024
We are very sorry to hear that. If you contact our costumer service, they can help you with this issue and hopefully find you a suitable solution.
Aug 1, 2024
Verified review
Plants are very poor quality, I don't think any of the will survive,very disappointed 😕
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Answer by gardens4you.ie
Aug 21, 2024
Thank you for your feedback.
We are sorry that you are disappointed with your order.
Please contact our customer service directly so that we can assist you better.
Plants were not well packed, everything arrived in chaos.
Size and volume of plants were not satisfying at all.
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Answer by gardens4you.ie
Aug 21, 2024
Thank you for your feedback.
We are sorry to hear that the plants do not meet your expectations.
For many outdoor plants, we show pictures of mature plants in full bloom to illustrate what the mature plant will look like in your garden. In practice, however, the plants do not flower all year round and we deliberately do not send adult plants.
Please contact directly our customer service and we are happy to assist you
Jul 23, 2024
Verified review
One of the Rose bushes nearly dead ..not 1 bud on it..response ..give nature a chance 🙄
If you think you’re buying what’s in the picture on line no ..deliver was fine and hopefully in a year or 2 I’ll have nice rose bushes !
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Answer by gardens4you.ie
Aug 21, 2024
Thank your for your feedback.
We are sorry that you are disappointed with your order.
Please contact our customer service directly so that we can help you better.
Jul 17, 2024
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Jul 9, 2024
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Very prompt reply and good dispatch of product. Packed simply but protected and arrived looking healthy
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Jul 8, 2024
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Jul 7, 2024
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Incomplete delivery and poor plants
Only a small portion of the order arrived and of that a number of the plants were in very poor condition probably because they didn’t arrive until a week after they shipped. Would not use again
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Jul 7, 2024
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My order arrived damaged. I paid for a 2 stem orchid and one stem was snapped off. They offered me a 20% discount. On half an orchid which was for a gift. Also delivery cost was ridiculously high. I do not recommend this company. Only one star for customer service quick reply.
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Jul 5, 2024
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Jun 30, 2024
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Resolve customer care queries
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for your feedback.
We are very sorry that the plant arrived in this state. Please contact our customer service so that we can process your enquiry and find a solution.