There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review
Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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10 days ago
Very fast delivery, good quality and very thorough growing instructions for the plants. Shipping costs a bit costly though
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10 days ago
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11 days ago
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12 days ago
Good quality plants. Delivered in great condition.
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12 days ago
Everything has was ordered.
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12 days ago
Plant was in perfect condition upon arrival, very fast delivery. Would highly recommend.
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13 days ago
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13 days ago
The website is so clear, ordering becomes very easy.
Most efficient in responding. Orders are dispatched early and no problem
with the service.
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Jan 21, 2023
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Jan 21, 2023
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Jan 19, 2023
Good service, plants and trees arrived well packaged and in good condition
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Jan 18, 2023
Excellent service , Bonzai tree was extremely well wrapped and packaged and came with easy step by step instructions, will youse again top for all indoor garden needs
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Jan 18, 2023
Plants arrived in perfect condition. They were well packed for delivery.
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Jan 17, 2023
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Jan 17, 2023
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Jan 15, 2023
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Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
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