I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Lavendar plants arrived withered and in poor shape. I have repotted the plants in fresh compost and hope at least one will recover. Lesson learned. I have ordered live plants from Mr Middleton and tgey arrived in tip top shape and condition. Just saying.
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Answer by gardens4you.ie
3 days ago
Unfortunately it is clear that the plants in the photo have suffered heat damage in transit.
Please contact our customer service for a new shipment or a refund.
Verified review
9 days ago
Plants were not in a good condition when they arrived!
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Answer by gardens4you.ie
3 days ago
Please contact our customer service with photos evidence the orders placed on our website are always 100% guaranteed.
Verified review
10 days ago
the order takes a while to be process which is not stated in the delivery time, shipping was expensive and slow, plants arrived at the significantly smaller side of the size scale provided on the website. I would definitely not order again.
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Answer by gardens4you.ie
3 days ago
The photos on our website show you always a mature product photographed in summer period. After shipping delivery is about 4-5 working days weekend and bank holidays not included. we're in Holland and among the fastest and cheapest on the internet in this sector in the 22 countries where we ship, not to mention the 2-month growth guarantee.
Verified review
10 days ago
quantity discount
cheaper shipping - amazon send for free to ireland
good plants, good packaging competition to fututre ofrests
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12 days ago
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May 27, 2023
Order date: 20/5/23... Arrived 5 days Ireland ...very dry ...leaves withered...2 fell off immediately ...first aid given for 24 hours then planted out in beautiful irish sunshine...other shrubs have arrived with green leaves and not dry...would like replacement as not cheap with postage...over 20 euros
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May 22, 2023
The plant was sick when it arrived. Full of brown spots. Trying to recover it with neem oil treatment now. The rest of the products were fine.
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May 22, 2023
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May 21, 2023
This was a €40 gift for a new home.
Had I known it would be sooo much smaller than pictured I would have bought flowers.
No not impressed with the sales technique ;(
I did write to customer service but no response yet, instead I'm asked to write a review....
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Answer by gardens4you.ie
3 days ago
The photos on our website show you always a mature product photographed in summer period. Don't worry, buddleia can grow 30 to 40 cm per season. They're hardy shrubs that make great butterfly magnets.
The tricolour plant I ordered turned out to be three small pods presumably comprising the whole 'plant'. I'll have to wait and see how they turn out. I was disappointed in the size for the price too.
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Answer by gardens4you.ie
3 days ago
Don't worry, buddleia can grow 30 to 40 cm per season. They're hardy shrubs that make great butterfly magnets.
Verified review
May 17, 2023
The flowers delivered were delivered on time and as expected. They look great and were very well received. The only issue I had was that I was given an option to add in a free card/note, which I did - I filled in a full message and signed it off. Unfortunately, our recipient was unable to find this note and had no idea who the plants were from. In the end I had to ask if she had received the delivery and advise they were from me. Not ideal when the delivery was intended as a gift.
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Answer by gardens4you.ie
3 days ago
Our system always asks you at the time of ordering whether the order is a gift. Unfortunately no message and no gift card (paying) have been selected for this order we have checked.
Verified review
May 16, 2023
Quality
Packaging was OK, had some damage to 1 plants leaves another plant had completely came out of its pot, this could also be due to the shipping company used. Package was left wrong way up and we'll shaken about, plant quality is great and exactly as described
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Answer by gardens4you.ie
3 days ago
We are sorry to hear that a plant arrived in bad condition, contact our customer service we will be happy to receive a picture of the plant and help you in order to solve the issue with some discount by example.
Verified review
May 15, 2023
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May 15, 2023
My order arrived packed into a single box a day later than expected. One of the plants (the Fatsia Japonica) was already slightly damaged and this must have happened at packaging time. Hope it will recover with some necessary "surgery" and some TLC. Was a bit disappointed but due to my age, acquired disabilities and lack of transport, I will need to rely on online gardening websites in the future.
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Answer by gardens4you.ie
May 16, 2023
We are sorry to hear that a plant arrived in bad condition, contact our customer service we will be happy to receive a picture of the plant and help you in order to solve the issue.
Verified review
May 14, 2023
Good value, plants as decribed. Delivery could have been faster but within time specified on website.
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May 14, 2023
Product arrived on time and as expect, would use again as reasonably priced even with delivery cost.
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May 13, 2023
Prompt delivery, plants were in reasonable good condition.
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May 10, 2023
Quick delivery. Of 5 hydrangeas ordered, 3 looked quite robust but 2 were just short stems with only 1 or 2 leaves. Time will tell if they take successfully or not.
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Answer by gardens4you.ie
May 16, 2023
Not all the hydrangeas you have ordered are of the same category.
Some of the hydrangeas in your order will only grow on the current year's growth. Do not worry the order is guaranteed until the 02/07/2023 they will have plenty of time to grow.
Verified review
May 7, 2023
It will be a miracle if the plants survive they arrived in such poor condition.
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Answer by gardens4you.ie
May 16, 2023
All orders placed on our website are guaranteed. If you have any doubt about the plants received just send photos to our customer service we will be happy to assist you.
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