There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I ordered some plants .
They arrived yesterday
I ordered buddleia I thought I would receive more plants that what was in the box
I received a very small pot with dried out plant in it
I hope this will grow.
I ordered lavender plant as well received 5 of those when I thought I was getting one
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Answer by gardens4you.ie
9 days ago
Thank you for your feedback. Don't worry buddleia in winter (we have -2ºC at night) are often less attractive visually once planted it will grow normally we offer 2 months of growth guaranthy on our products
Verified review
Mar 2, 2023
Ordered 2 items and when they arrived they were tiny, they would get lost in the garden. The stake was even taller than both. No where close to items advertised online. Delivery charge I thought was excessive. Disappointed in general, I would look elsewhere next time.
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Answer by gardens4you.ie
Mar 3, 2023
The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round,The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round, you will not find plants cultivated in heated greenhouses or imported like you find in supermarkets. The items are in perfect condition and are identical to the measurements and sizes advertised on our site for these products. The wooden rods are not the stake of the plants, we put them in the boxes to avoid that the plants do not move.
Verified review
Mar 3, 2023
Begonia tubers arrived Begonia Pendula. I have seen bigger marbles and some as soft as butter. I would suggest tighter quality control. and a photo of not only the plaint in bloom but a photo of the tubers.
Not impressed at all.
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Answer by gardens4you.ie
Mar 7, 2023
Thank you for the feedback. Our roots and bulbs are controlled for more than 30 years by experts and official organizations. Take pictures of what you received our customer service will be happy to offer you assistance and advise for this order.
Verified review
Jan 28, 2023
Arravied on time everything perfect however my main concern would be postage cost it is slowley rising and after dealing with this company on a number of occasions I may have to consider my options
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Feb 13, 2023
I wasn't sure about ordering plants online but I have to say the plants I received were in excellent condition and well packaged.
I will definitely use this company again
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Feb 19, 2023
Such a wonderful variety of products, suitable for both experienced and novice gardeners alike. Prices are very reasonable and items arrive swiftly and in perfect order.
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Feb 3, 2023
I didn’t realise that some of the plants would arrive not potted and in root form. Maybe it says it somewhere but I didn’t see it.
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Answer by gardens4you.ie
Feb 6, 2023
The photos on our site always show a plant. The product description next to the picture shows you if the plant is delivered as a bulb, rhizome, root or pot plant.
Verified review
Feb 12, 2023
I love shopping at gardens4you. Excellent choice of flowers and plants.everything arrives well packed and in great condition.
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Verified review
Feb 10, 2023
Good customer service and trees were in good condition on arrival. Happy with my order and I would recommend this company.
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