Reviews for gardens4you.ie
4.48/5.00
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the most relevant positive review
4 days ago
I have no hesitation recommending this company.A couple of plants in the order had not travelled well due to extreme low temperatures during transit.I sent an email with accompanying photos and got a prompt reply with a choice of refund or replacement. My perfectly healthy replacement plants arrived a week later.Fantastic customer service - prompt, efficient and professional. The new plants are gorgeous. I will definitely use Gardens4You again.
the most relevant critical review
19 days ago
Received my order last week..I immediately emailed to complain but as of yet have not received a reply.. The 4 shrubs and the flowers I received are dead or dying..If they were in a bargain box in a shop I wouldn't give them a second glance. I paid €40 for this lot plus €10 delivery. I understood they would be small and not in full flower as their website show BUT did not expect a load of dried out dead plants. Extremely disappointed.
Answer by gardens4you.ie
17 days ago
We're sorry to hear you are not happy with your order. We checked but cannot find an email from you in the inbox. If you would kindly send your email to customerservice@gardens4you.ie we will be happy to assist you. The deciduous plants do look normal for the time of year, they will grow leaves in Spring. Hemerocallis bare roots should be planted a couple of inches below the soil in a large pot, or the ground. Perennial plants are covered by the growing guarantee, if they fail to grow in the growing season, they will be refunded or replaced.
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What other customers say about their experience with gardens4you.ie
19 days ago
Received my order last week..I immediately emailed to complain but as of yet have not received a reply.. The 4 shrubs and the flowers I received are dead or dying..If they were in a bargain box in a shop I wouldn't give them a second glance. I paid €40 for this lot plus €10 delivery. I understood they would be small and not in full flower as their website show BUT did not expect a load of dried out dead plants. Extremely disappointed.
Verified review|
Answer by gardens4you.ie
17 days ago
We're sorry to hear you are not happy with your order. We checked but cannot find an email from you in the inbox. If you would kindly send your email to customerservice@gardens4you.ie we will be happy to assist you. The deciduous plants do look normal for the time of year, they will grow leaves in Spring. Hemerocallis bare roots should be planted a couple of inches below the soil in a large pot, or the ground. Perennial plants are covered by the growing guarantee, if they fail to grow in the growing season, they will be refunded or replaced.
15 days ago
Parcel not arrived poor show asking for a review before product delivered ,ask me again when I have a product to review,very disappointed
Verified review|
Answer by gardens4you.ie
14 days ago
We're sorry to hear you didn't receive your parcel yet, apologies for the delay. We tracked the parcel, and it will be registered in Ireland shortly, there was a delay with DPD because of the freezing temperatures and snow in the Netherlands. If there are any issues with the plants when you receive them, please send photos to customerservice@gardens4you.ie, so we can arrange something for your guarantee. Apologies again for the delay.
10 days ago
No sign of the plant I ordered a week ago today. No communication either. I am going to ring them today.
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Answer by gardens4you.ie
9 days ago
Due to the freezing temperatures last week we were unable to ship your parcel. We informed everybody this affected via email. It is possible that the email ended up in your junk/deleted items box. The parcel was shipped yesterday, and will arrive soon. You will have received an automatically generated email with your tracking code on, if you don't have it please check the junk/deleted items box. If it isn't there please contact us so we can assist you further.
1 month ago
No plants were delivered
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Answer by gardens4you.ie
1 month ago
We apologise for the delay in dispatching your plants. The plants were dispatched yesterday and should arrive by the end of the week.
3 months ago
I have tried twice to give you my review and have not been able to get it posted. Please note that I haven't been pleased with my delivery and would like a response from you!!
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Answer by gardens4you.ie
3 months ago
We are sorry to hear that you are not pleased with your delivery. Please send us a photo, per reply email and we are happy to help you under your one year growing guarantee.
4 months ago
I wouldn't recommend buying from this company, plants came in poor condition, dead and very small.
Very poor value, go to your local garden centre
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Answer by gardens4you.ie
4 months ago
Due to the time of the year the plants can look a bit sad. This is quit normal. The roots settle down in the winter so the plant has a great start in the spring time. Your garden plants have 1 year guarantee. If they fail to grow in the spring please contact us again.
9 months ago
Plants were in a shocking state when I got them. The packaging was perfect, but the plants themselves were in poor conditions that undoubtedly means that they were in that bad state before the packaging was done. My rubber plant had its leaves torn and damaged, while the succulent just looked like it was from the garbage! Very awful. Customer service hasnt even responded to photos Ive sent them.
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Answer by gardens4you.ie
9 months ago
We can assure you that all our houseplants are as shown on the photo on the day of shipping. We have checked our inbox for your photo's and do not see any, please send them by resonding to this mail.
10 months ago
The order arrive on time. But the quality? Those were damaged, insect eaten leaves and broken, brownish cut off stubs, not gonna survive and it's not the transportation issue, have been in the state like this before packaging, far from the photo. Should have just stated the plants currently aren't available, don't create more disappointed purchases. Sent a complain with photos attached, no reply
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Answer by gardens4you.ie
10 months ago
Our plants are grown naturally as advertised sold as young specimens. The power of the plant is in the roots. Rest assured that your order is guaranteed if the plant(s) don’t establish after planting out in your garden or a larger pot.
6 months ago
the plants were very well packaged but the heather was brown and dying. They told us to plant them anyway so luckily we took photos first and planted them.
They all died. The ones we got from GardenShop.ie were all perfect and none of them died. Now Gardens4you are pretending it was how we planted them! Explain why all the ones from Dublin are thriving them? You sent us dead stock
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Answer by gardens4you.ie
5 months ago
Thank you for your feedback, you have been refunded for the heather plants.
11 months ago
I bought almost 80e worth of goods from this shop. The delivery was 10 days late. I emailed them 3 times and received no response or acknowledgement. When I did finally receive my order it was missing 3 plants, some of what I received were like bulbs where I was expecting actual plants and what I did receive as plants are no more than twigs, Do not buy here, shop else where.
Verified review|
Answer by gardens4you.ie
11 months ago
Due to COVID-19 pandemic we do experience high volume of emails.You will have an answer fro us you just need please to be patient. Your order was a mix of bulbs bare roots and potted plants as selected on our website. The 3 plants missing was refund because they was no longer in stock this was notified in the confirmation of shipping email.
11 months ago
On your website it is misleading, we thought it was an irish site because it was .ie, when confirmation came through we discovered the plants were coming from Holand. The delivery of the plants after leaving Holland took about 1 week to reach us. Most plants were in a poor state on arrivial, Lavender is starting to look healtier, some are dead others still look very sad.
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Answer by gardens4you.ie
11 months ago
It is not a secret that we are based in the Netherlands our address is clearly mentioned on our website. Please send photos evidence to our customer service we will be happy to solve the problem. Customer service is very busy response time is therefore extended but we will do our best to get back to you as soon as possible.
6 months ago
I am appalled with the state of the plants that were sent to me. The Swiss cheese plant is absolutely battered and terribly potted so it can’t stand up on it’s own. There was hardly any soil in the rubber tree pot as it was all in the plastic bag it as wrapped in, so disappointed. Had I have known the plants were being posted overseas I would never have ordered.
Verified review|
Answer by gardens4you.ie
6 months ago
Good afternoon,
We're sorry to hear that your plants arrived damaged. Please send photos of the plants to us at customerservice@gardens4you.ie and we will be happy to arrange something for you according to the guarantee.
11 months ago
I am extremely disappointed with the quality of the plants I purchased! I didn’t expect to have to revive the plants back to life on receiving them. The quality of the plants was so bad that I doubt a walk in garden centre would even have them on display. I will defiantly not be ordering from this website again such a huge disappointment and waste of money.
Verified review|
Answer by gardens4you.ie
11 months ago
Please send us a photo if your plants are not as described on the website, your order has a growing guarantee. Our plants have been nursed out doors and not forced to look at their best for the display. Our plants are strong and natural.
10 months ago
Received plants late, was given a dpd tracking number that didn't work. Quality of one of the plants very bad and i received a smaller one than i paid for, paid €19.95 for a bigger plant supposed to come in a zinc pot which it didn't. Sent photos with original complaint which they never even looked at !!!!+
Verified review|
Answer by gardens4you.ie
9 months ago
We experience large volume of emails but we will come back to you this week. If you received a smaller plant than advertise we will offer you an appropriate solution. All the plants on our website are delivered in a disposable plastic pot, the photos are for illustration purpose only.
10 months ago
Didnt get my purchase and emailed them 3 times with no reply. Didnt get any explanation or reply until I opened a dispute on paypal and I was refunded then. Terrible customer service. And I know it is obviously very busy times with limited staff but hw long does it take to reply to an email????? Very poor.
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Answer by gardens4you.ie
10 months ago
Since the start of the Covid 19 pandemic we receive around 600 emails per day multiplied by 7 days since almost everyone is confined to their home ... imagine just for 5 minutes yourself about how busy we are, then you will understand the obsolete irony of your comment.
10 months ago
As you can see from my previous correspondence I’m not happy
Pants too small for the price
Delivery 5 days late
No answer from customer service
If I were you I’d be sending me out some nice big flowery plant to keep me recommending you
Best wishes with your business
Noirin
Verified review|
Answer by gardens4you.ie
10 months ago
Most of the perennials plants come out of dormancy period in April and cannot be developed with 4ºC at night like we have in the Netherlands. They can only star to develop when they will be planted and the soil more warmer in depth.
This is the reason why we offer always 1 year growth guaranty on perennials, shrubs and trees.
11 months ago
I was due to receive 2 boxes. I got three but 2 are not my order. I am missing one box of plants. I cannot get in touch with Dpd and I have parcels belonging to two other people. When my plant or if they arrive they may be damaged from being in the box too long
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Answer by gardens4you.ie
11 months ago
We are very sorry that you received part of your order and the order of of somebody else. Please keep the other plants received by mistake free of charge and contact our customer service with both order numbers we will be happy to send you the rest of your missing items.
9 months ago
Plants never arrived, I have email the shop on 3 occasions and no reply. I also emailed their courier and got no reply either. The tracking shows the plants have been in the courier depot for some weeks now. I will be making a claim to refund my money
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Answer by gardens4you.ie
9 months ago
Dpd Ireland still experience large volume of parcels with some delay in few depots and we are sincerely sorry for this issue independent of our will.Do not worry our customer service will come back to you with an appropriate solution like a full refund.
9 months ago
Ordered a few plants last month, when they arrived they had been broken & damaged, I emailed customer services & sent pictures of the way the plants were when they arrived & I never even got a reply, really really disappointed
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Answer by gardens4you.ie
9 months ago
Our customer service came back to you very quickly and you have sent the photo 16 hours ago (Wed, 24 Jun 2020 at 6:24 PM) so please do not worry we will come back to you today with an appropriate solution.
9 months ago
The packaging is insufficient for the protection of the trees. Trees arrived loose in the box, soil also loose and tree branches on both trees broken. An email with pictures has been sent to the seller. Most unsatisfactory
Verified review|
Answer by gardens4you.ie
9 months ago
We are still experience large volume of email but we will come back to you this week with an appropriate solution. Every order placed on our website are guaranteed.
Reviews for gardens4you.ie
4.48/5.00
Good
How is the rating calculated?
Trustmark for gardens4you.ie
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certified since: 08/03/2013
updated on: 26/02/2021
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
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Details about gardens4you.ie
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Contact
Bulbs Direct B.V.
Achterweg Zuid 33c
2161DX Lisse
Netherlands
Authorised representative
M.E.C. Jansen