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europe.beyerdynamic.com
Reviews:

318 reviews in the last 12 months1,646 total reviews  

4.64
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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18 hours ago
 Verified review

defect connectic cable

jack connectic cable from MMX300 headset box has a defect. The volume control disrupted the volume of each HP (right/left) (since I got the headset) But was still usable. After some years, I wanted to renew the connetic cable, because the old one was worn. I bought the 45€ connectic cable for the beyerdamic store. But unfortunatly, the cable was not working : - Only the right HP was working - The computer sound was redirected to the microphone
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Answer by europe.beyerdynamic.com
4 hours ago
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
1 day ago
 Verified review

amolification faible et micro offen appel

la plage d'amplification est un peu courte. Beaucoup de pas sur le bas volume mais on plafone vite. Sur certains enregistrement ça manque. Le micro ne marche plus en appel reçu. obligé de repasser en manuel
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4 days ago
 Verified review
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?) The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door. Actually the parcel never arrived now and it’s somewhere and i still have no money back. All in all its two weeks now.
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Answer by europe.beyerdynamic.com
4 days ago
Thank you for your feedback! We have checked your process internally. You can track the order using the following tracking number: 9481431772 The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de. We sincerely apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Mar 13, 2024
 Verified review

Ordered a replacement DT770 Pro 80 Ohm…defective received.

Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival! So far for their promise that their "products function technically flawlessly." And I would have to pay for the return of their malfunctioning product? I think NOT! I expect full and FREE service/return! In effect: DO NOT TRUST B-Stock or OUTLET products! They are NOT to be trusted!
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Answer by europe.beyerdynamic.com
Mar 14, 2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 9, 2024
 Verified review

Dommage qu'il ne soit pas…

Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
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Feb 19, 2024
 Verified review

Beyerdinamics: bon produit mais site officiel douteux.

J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très sérieux que je recommande contrairement a beyer). Par contre, le comportement du site beyerdinamics est vraiment très limite pour ne pas dire malhonnête. Ils ont eu ma première et ma dernière commande...
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Answer by europe.beyerdynamic.com
Feb 20, 2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Feb 14, 2024
 Verified review

Production headphones broken after a few hours usage.

I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s. So disappointed I spent all this money for a product only worthy of being in a tacky Asian market 😢
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Answer by europe.beyerdynamic.com
Feb 14, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en-us/articles/201001041-How-can-I-return-my-order? We sincerely apologize for any inconvenience this may have caused you. Best regards, your beyerdynamic team
Feb 10, 2024
 Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
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Dec 21, 2023
 Verified review
The item has not arrived as a brand new one. And it’s not cheap. We are talking about headphones almost 700€ prize. Never thought it coming from where it comes.
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Answer by europe.beyerdynamic.com
Dec 27, 2023
Dear customer, We are very sorry to hear about the issue you have experienced with the delivered product. I see, that you have already been in touch with our customer support and they will get back to you asap with a solution to this issue. We apologize for any inconvienences you might have because of this. This should not have happened. Best regards, your beyerdynamic Team.
Dec 12, 2023
 Verified review
Very dissapointed with B-stock quality. DT 770 with broken headband sliders on one side. Not scratched, but completely broken off and missing. When not fixed, this has a big chance of breaking even more. Sending it back costs about the same as getting new sliders. Would never have bought it if I knew the quality could be so poor. With other sellers, B-stock in my experience is close to perfect, this was straight up broken...
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Answer by europe.beyerdynamic.com
Dec 13, 2023
Thank you for your feedback. This is not the quality standard we promise. B-stock should be technically flawless. Please report the damage to our customer service under help@beyerdynamic.de . We will find a solution. We apologize for any inconvenience this may cause. Best regards, your beyerdynamic Team
Dec 2, 2023
 Verified review

Wrong product

Still waiting an answer cause I got the wrong product
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Answer by europe.beyerdynamic.com
Dec 4, 2023
Our customer support will contact you shortly. Best regards, you beyerdynamic Team
Oct 25, 2023
 Verified review
They r ripping me off
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Answer by europe.beyerdynamic.com
Oct 26, 2023
Dear Customer, Thank you for your comment. Our customer support (help@beyerdynamic.de) is there to help and we kindly ask you if there are any problems with the product you ordered, to get in touch with our support team. Thank you and best regards, Your beyerdynamic Team
Oct 17, 2023
 Verified review
I recieved the package after almost 3 weeks and when it arrived it was not in good condition. What do you think?? I'm very disappointed
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Answer by europe.beyerdynamic.com
Oct 18, 2023
Dear customer, We are very sorry to hear that the product you received wasn't in the condition it's supposed to be. Please get in touch with our customer service, via help@beyerdynamic.de - they are happy to help. Please accept our apologies for the slight delay in the delivery of your parcel. Best regards, your beyerdynamic Team
Sep 7, 2023
 Verified review

Mixed Feelings After Six Months of Use

I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Answer by europe.beyerdynamic.com
Sep 12, 2023
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Jun 21, 2023
 Verified review
The order doesn"t sound so loud as aspected.
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Answer by europe.beyerdynamic.com
Jun 21, 2023
Dear customer, thanks for the feedback. With the DT 770 PRO 32 ohms there should be enough level on almost all devices. Feel free to contact our support (help@beyerdynamic.de) to describe your setup so that we can provide better help. Best regards, your beyerdynamic team
Jun 7, 2023
 Verified review

Not a reliable Company - search elsewhere

I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
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Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
May 15, 2023
 Verified review
Unable to connect FOX mic to Cubase
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Answer by europe.beyerdynamic.com
May 23, 2023
We hope that this FAQ will help you: https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows- If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de Best regards, your beyerdynamic Team