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europe.beyerdynamic.com
Reviews:

318 reviews in the last 12 months1,646 total reviews  

4.64
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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Oct 25, 2023
 Verified review
They r ripping me off
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Answer by europe.beyerdynamic.com
Oct 26, 2023
Dear Customer, Thank you for your comment. Our customer support (help@beyerdynamic.de) is there to help and we kindly ask you if there are any problems with the product you ordered, to get in touch with our support team. Thank you and best regards, Your beyerdynamic Team
Oct 17, 2023
 Verified review
I recieved the package after almost 3 weeks and when it arrived it was not in good condition. What do you think?? I'm very disappointed
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Answer by europe.beyerdynamic.com
Oct 18, 2023
Dear customer, We are very sorry to hear that the product you received wasn't in the condition it's supposed to be. Please get in touch with our customer service, via help@beyerdynamic.de - they are happy to help. Please accept our apologies for the slight delay in the delivery of your parcel. Best regards, your beyerdynamic Team
Sep 7, 2023
 Verified review

Mixed Feelings After Six Months of Use

I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Answer by europe.beyerdynamic.com
Sep 12, 2023
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Aug 20, 2023
 Verified review

Non usable product

The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
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Answer by europe.beyerdynamic.com
Aug 21, 2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Jun 21, 2023
 Verified review
The order doesn"t sound so loud as aspected.
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Answer by europe.beyerdynamic.com
Jun 21, 2023
Dear customer, thanks for the feedback. With the DT 770 PRO 32 ohms there should be enough level on almost all devices. Feel free to contact our support (help@beyerdynamic.de) to describe your setup so that we can provide better help. Best regards, your beyerdynamic team
Jun 7, 2023
 Verified review

Not a reliable Company - search elsewhere

I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
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Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
May 15, 2023
 Verified review
Unable to connect FOX mic to Cubase
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Answer by europe.beyerdynamic.com
May 23, 2023
We hope that this FAQ will help you: https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows- If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de Best regards, your beyerdynamic Team
May 11, 2023
 Verified review
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
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Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
Apr 13, 2023
 Verified review
The parts I ordered are really expensive for not much. I ordered two items (on the same order) and received two different packages.
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Answer by europe.beyerdynamic.com
Apr 19, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department. Kind regards, your beyerdynamic Team
Apr 3, 2023
 Verified review
I love my MMX300 but I am very disappointed in the warranty. I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine. I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product. I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
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Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team