TrustmarkValid
TrustmarkValid
certified since: Oct 8, 2018
updated on: Apr 1, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for europe.beyerdynamic.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
-Sound:
The lows are full and rich, bass is strong without thumping or booming.
The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost.
Mids seem to lack a bit too.
Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume.
The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does.
So an improvement just not a huge one.
-Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight.
The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers.
Had I tried these earphones on in a shop I would not have bought them, for that reason alone.
All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost.
If you mainly play songs with voices/singing there are better choices out there.
Read more
the most relevant critical review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
Read more
Reviews for europe.beyerdynamic.com
Verified review
Feb 12, 2023
I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
Report review
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 12, 2023
Product arrived broken
Report review
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that you received a damaged product. This should not have happened. Unfortunately, we cannot control everything that our shipping service providers do with the package. Please contact our colleagues in support via help@beyerdynamic.de. They can help you in such a case and solve the problem together with you.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 6, 2023
The microphone does not work with the computer (I am not even sure it works at all).
Report review
Answer by europe.beyerdynamic.com
Feb 6, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
Please check if the mute switch is active.
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team
Verified review
Jan 3, 2023
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
Report review
Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
Verified review
Dec 29, 2022
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
Report review
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
Verified review
Dec 6, 2022
I order 2 items.
I received one of the 2 items.
Your email ask for my feedback about the 2 items..
I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
Report review
Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email.
From your order we could see that it consists of two deliveries and this one is already on its way to you.
Therefore, please be patient a little longer.
Kind regards
Verified review
Dec 4, 2022
Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
Report review
Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback!
We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident.
Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de.
They will definitely be able to help you.
Kind regards your beyerdynamic team
Verified review
Nov 30, 2022
i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
Report review
Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software.
That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html
For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de.
Kind regards your beyerdynamic Team
Verified review
Nov 29, 2022
It would help if you make changes to your customer service.
DHL seems like a poor partner to your business.
I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service.
First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
Report review
Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards.
We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible.
Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers.
We apologise for any inconvenience this may have caused you.
Best regards Your beyerdynamic Team
Verified review
Aug 19, 2022
got a pair of DT990pro, they turned out to have a problem so i sent them back. i got a new pair and they had the same exact problem (buzzing noise). if you want to shop here you have to be the lucky guy who manages to get the only working pair in the batch.
Report review
Answer by europe.beyerdynamic.com
Aug 22, 2022
Dear customer, thank you for the feedback. This should not be the case and does not meet our quality standards.
As we have already informed you, we can only offer you to send the product back again or have it repaired.
Sorry for the inconvenience this has caused you.
Best regards
Your beyerdynamic team
Verified review
Jul 28, 2022
An order was canceled but paid. I requested a reimbursement, instead of a reimbursement I get 4 headsets. Very unprofessional
Report review
Answer by europe.beyerdynamic.com
Jul 28, 2022
Dear Customer, We are very sorry to hear that you are having issues with your order. We have just looked into your case and our Customer Support will get in touch with you directly to clarify this issue. Please accept our apologies for any inconviences this might have caused you. Best regards, your beyerdynamic Team.
Verified review
Jun 9, 2022
I didn't receive the parcel. When the order was transferred between couriers, wrong and insufficient information was supplied. This led to the delivery going to the wrong address and the package was lost.
When I informed Beyerdynamic that the wrong information had been supplied to the courier, pre-delivery, instead of trying to get in touch with the courier to rectify the delivery(or atleast start something) they said they could only take action once, and if the package was lost. Which means that at this point, if I want the headphones, I will have to wait for my refund, and make a fresh order and wait once again, hoping the courier gets the delivery correct this time.
I'm frankly better off never ordering from them ever again. There's no value in buying directly from the manufacturer.
Report review
Answer by europe.beyerdynamic.com
Jun 10, 2022
Thank you for your feedback. We are very sorry to hear that you are not satisfied with our customer support and the subsequent process. Unfortunately, we cannot directly influence the work of package carriers. We thank you for your patience and hope that you can now enjoy your new product. We wish you a lot of fun and good music.
Best regards from Heilbronn
Your beyerdynamic team
Verified review
May 26, 2022
Buongiorno, ho scritto una mail precedente. Purtroppo il mio acquisto è arrivato manomesso sia come confezione esterna (pacco corriere) sia come confezione interna (scatola cuffie). Ho trovato il mio prodotto già aperto con la linguetta superiore rotta.ho allegatoforo alla mail di reclamo che ho inviato
Report review
Answer by europe.beyerdynamic.com
May 30, 2022
Thank you for your Feedback. We are very sorry, that you are not satisfied with your delivery.
As I could see, you ordered the DT 770 PRO from our outlet. Outlet products are refurbished. Minor damage to the packaging may occur. However, we put the products through their paces so that you can enjoy the best sound experience. All informations about our Outlet and quality promise are available here: https://europe.beyerdynamic.com/outlet-quality-promise
We wish you a lot of fun with your headphones.
Best regards from Heilbronn
Your beyerdynamic Team
Verified review
May 19, 2022
The product is of high level, but my esperience with customer service was very poor
I have received the headphone with an earpad cut. I have asked to the company to change the earpad sending me a new one
The answer is not because it is not a cut according customer service but a pressure point.
For a similar situation I expected to solve quickly the problem with a new earpad, instead to make a long discussion of what is right and what is wrong.
The customers are your business. You should satisfy always your customer. This is a case where customer care make difference. Please keep in mind this
Report review
Answer by europe.beyerdynamic.com
May 23, 2022
Thank you for your feedback. We are very sorry to hear that you are not happy about our customer support. At this very moment, new ear pads are on their way to you. Thank you for your patience and we hope you can now enjoy your new headphones. We wish you lots of fun and good music.
Kind regards from Heilbronn
Your beyerdynamic Team