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europe.beyerdynamic.com
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: 1,477Excellent

4.66

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Reviews for europe.beyerdynamic.com

423 verified reviews in the last 12 months

1,477 total reviews
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Top positive review

BW
Bren W.
Den Haag
Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X

Top negative review

europe.beyerdynamic.com customer
Oct 8, 2022
 Verified review
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).

Reviews for europe.beyerdynamic.com

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europe.beyerdynamic.com customer
Jun 7, 2023
 Verified review

Not a reliable Company - search elsewhere

I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far from being a serious producer and even more it's customer support is illegal. On February I bought a Cinese product as replace at less than half price with similar characteristics which still works flawlessly. Keep yourself away!
Answer by europe.beyerdynamic.com
Jun 7, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Feb 12, 2023
 Verified review

10 days and they stopped working...

I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem. Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Feb 12, 2023
 Verified review
Product arrived broken
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that you received a damaged product. This should not have happened. Unfortunately, we cannot control everything that our shipping service providers do with the package. Please contact our colleagues in support via help@beyerdynamic.de. They can help you in such a case and solve the problem together with you. Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
Feb 6, 2023
 Verified review
The microphone does not work with the computer (I am not even sure it works at all).
Answer by europe.beyerdynamic.com
Feb 6, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns Please check if the mute switch is active. In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team
europe.beyerdynamic.com customer
Jan 3, 2023
 Verified review
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
europe.beyerdynamic.com customer
Dec 29, 2022
 Verified review

beyerdynamic amiron wireless headset

Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
europe.beyerdynamic.com customer
Dec 6, 2022
 Verified review

Robber

I order 2 items. I received one of the 2 items. Your email ask for my feedback about the 2 items.. I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email. From your order we could see that it consists of two deliveries and this one is already on its way to you. Therefore, please be patient a little longer. Kind regards
europe.beyerdynamic.com customer
Dec 4, 2022
 Verified review

Aweful customer service

Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback! We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident. Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de. They will definitely be able to help you. Kind regards your beyerdynamic team
europe.beyerdynamic.com customer
Nov 30, 2022
 Verified review

Don't buy it

i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software. That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de. Kind regards your beyerdynamic Team
europe.beyerdynamic.com customer
Nov 29, 2022
 Verified review

It would help if you make changes to… customer service policy

It would help if you make changes to your customer service. DHL seems like a poor partner to your business. I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service. First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards. We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible. Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers. We apologise for any inconvenience this may have caused you. Best regards Your beyerdynamic Team