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europe.beyerdynamic.comReviews

: 1,265Excellent

4.70

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certified since: Oct 8, 2018
updated on: Feb 4, 2023
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certified since: Oct 8, 2018
updated on: Feb 4, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

500 verified reviews in the last 12 months

1,265 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Mar 5, 2022
I'm a music lover, I still buy CDs and I listen to flac music at home or in mobility, thus I finally decided to buy a pair of headphones for my home listening. After reading lots of reviews and listening on YouTube to headphones sound demos — not the real headphones sound, but at least they tell you something on the sound signature —, I decided Beyerdynamic's one was my favourite sound signature! I preferred to buy some "flat" or close to flat headphones, to listen to music in the closet possible way to the original track, as I'm not fan of overwhelming bass sound. I don't own any thousand euro headphones amplifier, but with the USB DAC/Amp I have and the Yamaha A/V Receiver I have, I'm quite satisfied by the sound experience, so far. I had to perform a warmup test for the headphones, and after around 40 hours, I can say the sound's really good! On PC I'm using Peace equalizer with Beyerdynamic DT 990 profile. It's good and it avoids having voices too much sharp in my ears. If I have to find a weak point, is probably the voice peak, that without a proper equalization may result in being too harsh sometimes, after long listening sessions. But consider I'm not using a proper headphone amplifier, which I might buy soon, so things could change in positive in this respect. My rating is 9/10. I'm satisfied. I'm aware that spending more I could probably find better headphones, but considering my price range, the sound of my DT-990 Pro is so good for my ears! Oh, and about the materials and build quality, I'm very happy. This all black colour is just a thing of beauty for me! The ear pad cushions are soft and perfect for many hours of listening, without hurting my ears. The headband doesn't hurt and doesn't tighten too much on my head. And before I forget, another good thing I found in these Limited Edition Black, is that the cable is straight. It's way better for me, especially when I sit far away. I don't like so much coiled cables, to be honest. Clearly, in my opinion it would have been better to have a detachable cable, even balanced cables, but it's fine for now. Just in case I really need them, once the warranty is expired I could try modding them. Thanks to Beyerdynamic.
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the most relevant critical review


Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Reviews for europe.beyerdynamic.com

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(14)
(13)
 Verified review
Jan 19, 2023
totally not the experience I was expecting. Lack of bass. The rubber earplugs were too short, you can't put it completely in your ear! How can I get my money back?
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Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team.
 Verified review
Jan 3, 2023
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
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Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
 Verified review
Jan 2, 2023
The material is great. The headset is nice and the microphone is very good I just received a faulty cable
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, We are very sorry to hear that you have received a faulty cable. Please get in touch with our customer support regarding this issue via help@beyerdynamic.de, they are there to help. Thank you and best regards, Your beyerdynamic Team
 Verified review
Jan 1, 2023
Price is too high for replacement components
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 Verified review
Dec 29, 2022
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
 Verified review
Dec 25, 2022
While delivery time was decent and i really love the feel of my dt770s, the overpowering bass makes it basically impossible to drive them to properly loud volumes, which i could definetly do with the ath m30x i wanted to upgrade from
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Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer, We are sorry that you are not completely satisfied with your DT 770 PRO. This does not meet our high standards at beyerdynamic. Are you sure that you have chosen the correct impedance for your end device? Please contact our support colleagues at help@beyerdynamic.de. They will certainly be able to help you. They will certainly be able to help you. Best regards, your beyerdynamic team
 Verified review
Dec 20, 2022
Problem with delayed order. My order was delayed, this seemed to have happened through DHL, and you were not responsible for it. However when I voiced my concern since it was an important package for me in relation to my work the reaction was very unconcerned. I took up contact several times and every time got the same yeah DHL problems auto-reply (almost). I know you cannot help DHL's mistakes and that this is a busy time of year but as a customer, it feels like my concerns fall on deaf ears. In the end, it took 11 days for the package to arrive. The reason I bought it through your webshop was for fast delivery. That is just sad when it then takes so long and I hear nothing but, DHLs fault... For the rest real happy with the quality of the headset purchased. Kind regards. Luuk
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Answer by europe.beyerdynamic.com
Dec 20, 2022
Hi Luuk, thanks for your honest feedback. Sorry for any inconvenience you've had. We take this serious and work on a better communication in busy times. Enjoy your new headset and have a good start into the new year. Best regards, your beyerdynamic Team
 Verified review
Dec 15, 2022
Package arrived late (because the address was not correctly transferred on the box - one letter missing) and also damaged (box cut with cutter probably) The product will be tested on Christmas as it’s a gift for my son
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Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! Of course, this should not happen and doesn't correspond our quality standards. We apologise for any inconvenience this may have caused you. Our support colleagues will contact you shortly regarding this case. In such cases, you can also contact us directly via help@beyerdynamic.de. Kind regards your beyerdynamic team
 Verified review
Dec 6, 2022
I order 2 items. I received one of the 2 items. Your email ask for my feedback about the 2 items.. I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email. From your order we could see that it consists of two deliveries and this one is already on its way to you. Therefore, please be patient a little longer. Kind regards
 Verified review
Dec 4, 2022
Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback! We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident. Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de. They will definitely be able to help you. Kind regards your beyerdynamic team
 Verified review
Nov 30, 2022
i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
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Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software. That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de. Kind regards your beyerdynamic Team
 Verified review
Nov 29, 2022
It would help if you make changes to your customer service. DHL seems like a poor partner to your business. I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service. First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
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Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards. We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible. Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers. We apologise for any inconvenience this may have caused you. Best regards Your beyerdynamic Team
 Verified review
Nov 26, 2022
The product in the box seems ok but the package is damaged and seems to have being already used.. a bit of disappoint as it s a christmas present and as it s supposed to be new
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Answer by europe.beyerdynamic.com
Nov 28, 2022
Thank you for your feedback! As this is a B-stock item, the product or packaging may have slight defects. Small cosmetic defects on the packaging may occur, but you can be sure that B-stock products are technically flawless. All further information about our quality promise can be found online: europe.beyerdynamic.com/outlet-quality-promise If you have any further questions or comments, please do not hesitate to contact our colleagues in support via help@beyerdynamic.de. Best regards Your beyerdynamic team
 Verified review
Nov 22, 2022
Headphone is amazing. Just the delivery could be a bit safer see photo below!
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Answer by europe.beyerdynamic.com
Nov 23, 2022
Dear customer, thank you for your feedback. We are sorry that the shipment arrived so damaged, this does not meet our high standards at beyerdynamic. Unfortunately, it is difficult for us to influence the quality of the external shipping service providers, but it would help us if you would contact help@beyerdynamic.de with the problem. Then we could look further into the matter and determine the shipping service provider. We are happy that you like your headphones and wish you a lot of joy with your beyerdynamic product. Best regards, your beyerdynamic team
 Verified review
Nov 19, 2022
The sound quality is amazing and the overall feel of the headset is absurd for the relatively low price, however I was a bit surprised when I saw the 32 OHM doesn’t come with the valour ear pads, while I do realize now that if you look closely you can indeed see from the pictures on the website that the 32’s don’t have them, I was quite disappointed as I didn’t know this. I think it could maybe be a bit more explicitly mentioned and was partly looking forward to feeling those valour ear pads.
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Answer by europe.beyerdynamic.com
Nov 21, 2022
Thank you for your feedback. We provide the information on the product image and below in the description. We are sorry that you are now a little disappointed. But if you would like to use the DT 700 PRO 32 ohm with velour pads, they are available under the following link: europe.beyerdynamic.com/edt-770-v.html If you have any further questions or comments, please do not hesitate to contact our support team via help@beyerdynamic.de. Best regards your beyerdynamic team
 Verified review
Aug 19, 2022
got a pair of DT990pro, they turned out to have a problem so i sent them back. i got a new pair and they had the same exact problem (buzzing noise). if you want to shop here you have to be the lucky guy who manages to get the only working pair in the batch.
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Answer by europe.beyerdynamic.com
Aug 22, 2022
Dear customer, thank you for the feedback. This should not be the case and does not meet our quality standards. As we have already informed you, we can only offer you to send the product back again or have it repaired. Sorry for the inconvenience this has caused you. Best regards Your beyerdynamic team
 Verified review
Jul 28, 2022
An order was canceled but paid. I requested a reimbursement, instead of a reimbursement I get 4 headsets. Very unprofessional
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Answer by europe.beyerdynamic.com
Jul 28, 2022
Dear Customer, We are very sorry to hear that you are having issues with your order. We have just looked into your case and our Customer Support will get in touch with you directly to clarify this issue. Please accept our apologies for any inconviences this might have caused you. Best regards, your beyerdynamic Team.
 Verified review
Jul 1, 2022
Good products but i have got a problem with my PC cable for my headset and the only thing the support said to me is : "There is a limited 3 months warranty. So you can buy new one. Yes thank you, no problem but the cable costs the modest price of 45,50€. I personally think that the price is extremely high and unjustified for an unsheathed and unreinforced cable... I probably will not buy another Beyer Dynamic in the futur. The cable had a defect at the purchase. But I didn't report it at the moment because it was random and not recurrent. But when I could only hear from the right ear, it was disturbing...
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Answer by europe.beyerdynamic.com
Jul 4, 2022
Dear Customer, Thanks for your feedback. Our Support Team has contacted you a couple of days ago. We kindly ask you to reply to our service team, they are happy to help you with the cable. Thank you and best regards, your beyerdynamic Team.
 Verified review
Jun 17, 2022
Unfortunately the headphone came out the box with the right cup hanging loose! The Yoke wasn't screwed in the End piece. The logo name sticker on the left cup is upside down. See pictures But because I'm handy I fixed the cup by taking the headband of and screwed the Yoke in the End piece. (luckily the screws were there in the End piece) I know it was a B-stock but this shouldn't happen. But the sound is good and I can edit my video's again. Because my son is using my old Beyerdynamic DT 880's for gaming.
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Answer by europe.beyerdynamic.com
Jun 20, 2022
Thank you for your feedback. We are sorry that your headphones arrived in this condition, this does not meet our standards for high quality b stock products. Please contact our support team at help@beyerdynamic.de. We will be happy to help you. Kind regards from Heilbronn Your beyerdynamic team
 Verified review
Jun 9, 2022
I didn't receive the parcel. When the order was transferred between couriers, wrong and insufficient information was supplied. This led to the delivery going to the wrong address and the package was lost. When I informed Beyerdynamic that the wrong information had been supplied to the courier, pre-delivery, instead of trying to get in touch with the courier to rectify the delivery(or atleast start something) they said they could only take action once, and if the package was lost. Which means that at this point, if I want the headphones, I will have to wait for my refund, and make a fresh order and wait once again, hoping the courier gets the delivery correct this time. I'm frankly better off never ordering from them ever again. There's no value in buying directly from the manufacturer.
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Answer by europe.beyerdynamic.com
Jun 10, 2022
Thank you for your feedback. We are very sorry to hear that you are not satisfied with our customer support and the subsequent process. Unfortunately, we cannot directly influence the work of package carriers. We thank you for your patience and hope that you can now enjoy your new product. We wish you a lot of fun and good music. Best regards from Heilbronn Your beyerdynamic team