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europe.beyerdynamic.com
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316 reviews in the last 12 months1,672 total reviews  

4.64
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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2 days ago
 Verified review

L'équilibre tonal me semble imparfait.

L'équilibre tonal me semble légèrement montant avec un creux dans le bas-médium.
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Mar 27, 2024
 Verified review

defect connectic cable

jack connectic cable from MMX300 headset box has a defect. The volume control disrupted the volume of each HP (right/left) (since I got the headset) But was still usable. After some years, I wanted to renew the connetic cable, because the old one was worn. I bought the 45€ connectic cable for the beyerdamic store. But unfortunatly, the cable was not working : - Only the right HP was working - The computer sound was redirected to the microphone
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Answer by europe.beyerdynamic.com
Mar 28, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
12 days ago
 Verified review

Shipping service bad

The product is all good (originale replace 10€), but you can't spend €16 on DHL shipping and then have it passed to the Italian post office without being able to choose a fixed point or something else of the kind. I also waited more than a week after purchasing.
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Answer by europe.beyerdynamic.com
11 days ago
Thank you for your feedback. Sorry for the postal delay, unfortunately we have no influence on this. We will monitor this. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

amolification faible et micro offen appel

la plage d'amplification est un peu courte. Beaucoup de pas sur le bas volume mais on plafone vite. Sur certains enregistrement ça manque. Le micro ne marche plus en appel reçu. obligé de repasser en manuel
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3 days ago
 Verified review
If you loose a piece you can find a compatible replacement even from their official website.
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Answer by europe.beyerdynamic.com
3 days ago
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Mar 6, 2024
 Verified review
Great headset, quality is amazing and the packaging is very high end. Waarenty and replacability of parts is possible making this a long term product. What could be improved is service time when a package is lost. Mine was stuck/lost with DHL for a week but unfortunately their policy is to wait at least 7 working days after no update to start an investigation. That is quite long and could be improved. Customer service repsentatives are very good though! Definitely would buy again!
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Mar 17, 2024
 Verified review

Super mais quelques "pop" pendant les changement de pistes

Je l'utilise avec un Dt 700 Pro X. on plug c'est ok, tout fonctionne. le son me semble plutôt très détaillé. Le bémole principal c'est les "pop" quand on change de track sur Tidal ou même si on navigue sur Youtube
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Mar 21, 2024
 Verified review
IL CONFEZIONAMENTO PER IL TRASPORTO E STATO APPENA SUFFICIENTE PER NON FARE ROVINARE GLI ARTICOLI, UNA DELLE CONFEZIONI ORIGINALI DEI MICROFONI E' ARRIVATA SCHIACCIATA.
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Mar 13, 2024
 Verified review

Ordered a replacement DT770 Pro 80 Ohm…defective received.

Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival! So far for their promise that their "products function technically flawlessly." And I would have to pay for the return of their malfunctioning product? I think NOT! I expect full and FREE service/return! In effect: DO NOT TRUST B-Stock or OUTLET products! They are NOT to be trusted!
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Answer by europe.beyerdynamic.com
Mar 14, 2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 24, 2024
 Verified review
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?) The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door. Actually the parcel never arrived now and it’s somewhere and i still have no money back. All in all its two weeks now.
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Answer by europe.beyerdynamic.com
Mar 25, 2024
Thank you for your feedback! We have checked your process internally. You can track the order using the following tracking number: 9481431772 The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de. We sincerely apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Mar 9, 2024
 Verified review

Dommage qu'il ne soit pas…

Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
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Feb 14, 2024
 Verified review

Sounds great, smells bad

Sounds, feels and looks great but because of the cigarette smell that is on the cables, I'm trying to remove the smell somehow so I can wear them comfortably
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Answer by europe.beyerdynamic.com
Feb 15, 2024
Thank you for your comment. Such an incident is very unusual and doesn't meet our quality standards at all. We will promptly forward your information internally and look into the matter. We sincerely apologize for any inconvenience this may have caused you. Nevertheless, we wish you much joy with your beyerdynamic product. For further inquiries, our support team is available via help@beyerdynamic.de. Kind regards, Your beyerdynamic Team
Feb 19, 2024
 Verified review

Beyerdinamics: bon produit mais site officiel douteux.

J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très sérieux que je recommande contrairement a beyer). Par contre, le comportement du site beyerdinamics est vraiment très limite pour ne pas dire malhonnête. Ils ont eu ma première et ma dernière commande...
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Answer by europe.beyerdynamic.com
Feb 20, 2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Feb 14, 2024
 Verified review

Production headphones broken after a few hours usage.

I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s. So disappointed I spent all this money for a product only worthy of being in a tacky Asian market 😢
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Answer by europe.beyerdynamic.com
Feb 14, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en-us/articles/201001041-How-can-I-return-my-order? We sincerely apologize for any inconvenience this may have caused you. Best regards, your beyerdynamic team
Feb 10, 2024
 Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
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Dec 9, 2023
 Verified review

Great quality items, horrible delivery service.

The build quality of the headphones is great and the sound also. There are spare parts available which is also great. The only thing i would change is the delivery. DHL is the worst company i've ever had to deal with. I ordered the headphones together with a friend and both orders were bungled by dhl. For me the driver never arrived in my street but still claimed i wasn't home, even though i was seriously watching out my window when the email arrived. For my friend the drivers marked it as delivered and put a cross as the signature. the items were nowhere to be found. He checked with the neighbours and all around his house. The next they the driver sneakily delivered the items behind the trash can of the neighbours without any signature or information about where it was. I will NOT order here again as long as DHL is the only option. Sad because the headphones are amazing.
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VN
Visa N.
Salo, Finland
May 28, 2023
 Verified review

Ok, but...

I was a bit surprised to notice that my order of two items was divided into two shipments. No big deal of coursr, but environmentally not the coolest action... Delivetu time was a bit longer than expected: six days from placing order. As there was a weekend in between, this is still acceptable. The amount of messages could/should be smaller. On the day I received the parcel there was a message "The parcel will be soon with you" and after the delivery another one "The parcel is now with you". Really? And a day later another one... I am still in the process if testing the products so no feedback about those at this time.
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Jun 24, 2023
 Verified review

Good products and servire.

The audio quality of the DT880 pro and DT880 edition seems good to me. I use both. Quite comfortable. Maybe swappable cable, instead of fixed, would be the best. The materials seem good to me, but that of the spare parts seemed to me to be of lower quality, is it possible? I would therefore improve the products with: the interchangeable cable and a superior quality of the materials of the earpads and of the upper covering, the one with the clip buttons which is in contact with the head. I liked the online service on the site and the fast shipping. Compliments.
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May 18, 2023
 Verified review
casque DT 700 PROX Super casque. Son très agréable.Coussinet en velours super agréable, juste voir en pleine chaleur si ça ne dégage pas trop de chaleur.Pochette souple pour le transport est livré avec.Une coque en dure aurait permis de mieux le protéger pour les transports.Basse juste se qu'il faut.Isole bien du bruit extérieur.On le sent un petit peu sur la tête mais c'est normal, c'est un casque.Livraison en une semaine.Par contre site de Beyerdynamic que en anglais, pas de Français.C'est très dommage.
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Sep 29, 2023
 Verified review
Everything worked perfect for the sale and supply of spare parts for my headphone, but if the original quality of the parts was better, there was no need for replacement ! Earpads and headpad in synthetic material (fake 'leather' or so called leatherette) should not be used anymore on your products. Genuine leather would have given superior results, undoubtfully.
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