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europe.beyerdynamic.com
Reviews:

314 reviews in the last 12 months1,664 total reviews  

4.65
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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7 days ago
 Verified review

Shipping service bad

The product is all good (originale replace 10€), but you can't spend €16 on DHL shipping and then have it passed to the Italian post office without being able to choose a fixed point or something else of the kind. I also waited more than a week after purchasing.
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Answer by europe.beyerdynamic.com
5 days ago
Thank you for your feedback. Sorry for the postal delay, unfortunately we have no influence on this. We will monitor this. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

amolification faible et micro offen appel

la plage d'amplification est un peu courte. Beaucoup de pas sur le bas volume mais on plafone vite. Sur certains enregistrement ça manque. Le micro ne marche plus en appel reçu. obligé de repasser en manuel
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Mar 24, 2024
 Verified review
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?) The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door. Actually the parcel never arrived now and it’s somewhere and i still have no money back. All in all its two weeks now.
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Answer by europe.beyerdynamic.com
Mar 25, 2024
Thank you for your feedback! We have checked your process internally. You can track the order using the following tracking number: 9481431772 The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de. We sincerely apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Mar 21, 2024
 Verified review
IL CONFEZIONAMENTO PER IL TRASPORTO E STATO APPENA SUFFICIENTE PER NON FARE ROVINARE GLI ARTICOLI, UNA DELLE CONFEZIONI ORIGINALI DEI MICROFONI E' ARRIVATA SCHIACCIATA.
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Mar 17, 2024
 Verified review

Super mais quelques "pop" pendant les changement de pistes

Je l'utilise avec un Dt 700 Pro X. on plug c'est ok, tout fonctionne. le son me semble plutôt très détaillé. Le bémole principal c'est les "pop" quand on change de track sur Tidal ou même si on navigue sur Youtube
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Mar 9, 2024
 Verified review

Dommage qu'il ne soit pas…

Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
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Mar 6, 2024
 Verified review
Great headset, quality is amazing and the packaging is very high end. Waarenty and replacability of parts is possible making this a long term product. What could be improved is service time when a package is lost. Mine was stuck/lost with DHL for a week but unfortunately their policy is to wait at least 7 working days after no update to start an investigation. That is quite long and could be improved. Customer service repsentatives are very good though! Definitely would buy again!
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Feb 14, 2024
 Verified review

Sounds great, smells bad

Sounds, feels and looks great but because of the cigarette smell that is on the cables, I'm trying to remove the smell somehow so I can wear them comfortably
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Answer by europe.beyerdynamic.com
Feb 15, 2024
Thank you for your comment. Such an incident is very unusual and doesn't meet our quality standards at all. We will promptly forward your information internally and look into the matter. We sincerely apologize for any inconvenience this may have caused you. Nevertheless, we wish you much joy with your beyerdynamic product. For further inquiries, our support team is available via help@beyerdynamic.de. Kind regards, Your beyerdynamic Team
Feb 10, 2024
 Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
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Dec 21, 2023
 Verified review
The item has not arrived as a brand new one. And it’s not cheap. We are talking about headphones almost 700€ prize. Never thought it coming from where it comes.
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Answer by europe.beyerdynamic.com
Dec 27, 2023
Dear customer, We are very sorry to hear about the issue you have experienced with the delivered product. I see, that you have already been in touch with our customer support and they will get back to you asap with a solution to this issue. We apologize for any inconvienences you might have because of this. This should not have happened. Best regards, your beyerdynamic Team.
Dec 15, 2023
 Verified review
Los laterales de la diadema son de polipiel.
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Dec 9, 2023
 Verified review

Great quality items, horrible delivery service.

The build quality of the headphones is great and the sound also. There are spare parts available which is also great. The only thing i would change is the delivery. DHL is the worst company i've ever had to deal with. I ordered the headphones together with a friend and both orders were bungled by dhl. For me the driver never arrived in my street but still claimed i wasn't home, even though i was seriously watching out my window when the email arrived. For my friend the drivers marked it as delivered and put a cross as the signature. the items were nowhere to be found. He checked with the neighbours and all around his house. The next they the driver sneakily delivered the items behind the trash can of the neighbours without any signature or information about where it was. I will NOT order here again as long as DHL is the only option. Sad because the headphones are amazing.
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Dec 2, 2023
 Verified review

Wrong product

Still waiting an answer cause I got the wrong product
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Answer by europe.beyerdynamic.com
Dec 4, 2023
Our customer support will contact you shortly. Best regards, you beyerdynamic Team
Nov 22, 2023
 Verified review
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Nov 9, 2023
 Verified review
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Nov 2, 2023
 Verified review
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Oct 31, 2023
 Verified review
One earpiece was not screwed in, so I had to do it myself, it wasn’t easy and I hope I did it correctly … The product is really good and I am satisfied with it despite the mishap.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had some issues with the delivered product. We are sorry about this, this should not have happened. Enjoy your beyerdynamic product. Best regards, Your beyerdynamic Team
Oct 4, 2023
 Verified review
Good products, good service but no new version of the aventho headphone. Otherwise: 5 stars
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Sep 29, 2023
 Verified review
Le confort et la qualité audio
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Sep 29, 2023
 Verified review
Everything worked perfect for the sale and supply of spare parts for my headphone, but if the original quality of the parts was better, there was no need for replacement ! Earpads and headpad in synthetic material (fake 'leather' or so called leatherette) should not be used anymore on your products. Genuine leather would have given superior results, undoubtfully.
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