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Top positive review
Dec 4, 2023
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The website is nice and ordering process is smooth. I selected to pick up the goods at the store at the checkout as I needed some instructions for the equipment. However, I waited almost half an hour for an assistent. Also, the queue in front of the cashier was very long, another 10 minutes. There were customers who simply left without buying anything as they did not want to wait so much. Hence, 4*.
Zelo mi je bila všeč hitra odzivnost starejšega serviserja koles. Kapo dol, mojster na mestu, vse je uredil v max 10ih minutah.
Možnost izboljšave pa predvsem vidim v menjavi mlajšega najstniškega serviserja, ki le "šminkira" in sedi za računalnikom in tarna nad vrsto koles...skratka toliko izgovorov zakaj on česa ne more, ko bi vsak "normalen" v tem času že popravil kolo. Res je šlo za minimalni poseg zavor in če ga še kdaj srečam, kar pobegnem in trgovine :)
Brez zamere, samo resnično me je fant šokiral. Za naprej vam svetujem, da najprej dobro testirate serviserja, če je sposoben za delo....pa bo lažje nam strankam in verjamem, da tudi sodelavcem. Srečno z novo izbiro.
Cena izdelka na naročilnici je bila nižja kot cena potem plačanega izdelka (15€ višja cena). To sem sicer opazil šele doma ker sem v trgovini kupil še eno stvar zraven. Sedaj na maile ne odgovarjajo.
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Feb 29, 2024
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Neprijazno osebje
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Feb 16, 2024
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Sold wrong product.
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Jan 23, 2024
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Dec 21, 2023
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Paketa nism dobil ze 10 dni
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Dec 25, 2023
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Sep 16, 2023
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Opremo na kolesu sem dobil drugo kot pa je bila v specifikacijah. Na spletni strani na veliko napis shimano, cisto spodaj pa na drobno da lahko spremenite opremo brez obvestila. Seveda je bilo otrosko kolo ze vozeno predno sem to opazil.
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Answer by extremevital.com/sl
Sep 18, 2023
Hvala za vaše povratno informacijo in iskreno nam je žal, da vaša izkušnja z nakupom pri nas ni bila popolna.
Opazili smo, da ste nezadovoljni zaradi razlike v znamki pogonskega sistema kolesa, ki ste ga prejeli. Želimo poudariti, da, kot je navedeno v naših pogojih poslovanja in na opisu vsakega izdelka na naši spletni strani, proizvajalci občasno spremenijo konfiguracijo izdelkov brez predhodnega obvestila. Seveda se pri tem vedno zagotavlja, da so zamenjane komponente najmanj enake kakovosti.
Cenimo vsako stranko in želimo, da bi bili z našimi storitvami vedno zadovoljni. V kolikor imate dodatne pomisleke ali želje, smo vam vedno na voljo za pogovor ali pomoč. Upamo, da bomo kljub tej izkušnji še naprej ohranili vaše zaupanje.
Lep pozdrav,
ekipa Extreme Vital
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May 14, 2023
Verified review
Ordered bicycle was never delivered
Was possible to order bicycle with delivery in ~6 weeks. After 1 week waiting time I have got message that bike will not be shipped to me. Why make it available for order is not clear...
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Answer by extremevital.com/sl
May 15, 2023
We sincerely apologize for the inconvenience and frustration caused by the unexpected turn of events regarding your bicycle order. We understand how disappointing it must be to receive this news, especially after eagerly anticipating the arrival of your bicycle.
Unfortunately, despite our best efforts and expectations, our distributor has informed us that the bicycles you ordered will no longer be available although we had a confirmed delivery date. This is certainly not the outcome we anticipated, and I understand how this news may be disappointing for you.
Please know that we take full responsibility for this situation, and we deeply regret any inconvenience it may have caused you. We can find an alternative option otherwise a a full refund will be sent to you.
We understand that this may not fully compensate for the disappointment and inconvenience you have experienced. However, please be assured that we value your satisfaction as our customer, and we will take this as a learning opportunity to improve our processes and prevent similar situations from occurring in the future.
If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to let us know. We are here to support you and find a satisfactory resolution.
Warm regards,
team Extreme Vital
Half of my order was lost somewhere. The sales man in the pickup shop found that amusing. This is not the first time, that they messed up my order, but definately the last.
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Jul 18, 2023
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They sent me an open product seal broken fingerprints all over it. No notice, no compensation from the shop.
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Nov 24, 2023
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Po nekaj dneh po naročilu preko spleta so me klicali da blago ni na razpolago in so mi vrnili denar.
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Aug 12, 2023
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Prišel le ovitek očal in rezervno steklo brez okvirja.
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Jun 8, 2023
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Niso mi hoteli dati pritožne knjige
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Sep 1, 2023
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Aug 5, 2023
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Jul 20, 2023
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Jun 7, 2023
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May 16, 2023
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Answer by extremevital.com/sl
Jul 20, 2023
Iskreno se opravičujemo za slabo voljo ob prejemu naročila. Vaše mnenje nam je izjemno pomembno in cenimo vašo povratno informacijo, saj nam pomaga izboljšati kakovost naših storitev.
Razumemo vašo zaskrbljenost glede prstnih odtisov na uri. Želimo vam zagotoviti, da je bila ura, ki ste jo prejeli, popolnoma nova in ni bila nikoli prej uporabljena. Dnevnik ure jasno pokaže, da je bila ura nerabljena. Prstni odtisi so verjetno posledica nezgode, ko je eden izmed naših sodelavcev uro predstavljal drugi stranki v trgovini in jo potem, na žalost, ni ustrezno očistil preden je bila poslana vam.
Verjamemo v transparentnost in poštenost do naših strank. V primeru prodaje rabljenih artiklov to vedno jasno označimo in prilagodimo ceno glede na stanje artikla.
Kontaktiral vas bo naš predstavnik za podporo strankam. Upamo, da skupaj najdete rešitev, s katero bomo lahko nadomestili vašo nezadovoljstvo in ohranili vaše zaupanje.
Zahvaljujemo se vam za vaše razumevanje in potrpežljivost. Naša želja je, da je vsaka vaša izkušnja pri nas pozitivna.
Iskreno,
Extreme Vital
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