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hunkemoller.se
Reviews:

292 reviews in the last 12 months6,081 total reviews  

4.29
Good
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Top positive review

Feb 18, 2024
 Verified review
Great personel with great social skills; very very nice in their approach to the client! Amazing experiencing this here in Sweden where normally all the boutiques personel are very nasty, very harsh, very everything because they get their wages and they don't really care about the customer (this applies not only to places selling clothes; it applies to almost any area whether is food, home appliances, etc. You na, it! So the very few times I've been to the store in Malmö at the triangelns shopping center IT HAS BEEN A TRUE PLEASURE getting such a professional yet very kind treatment as a customer! I still am amazed they haven't starting behaving the Malmo/ Swedish way! Hope they never do that! Cordially Patricia

Top negative review

Sep 25, 2023
 Verified review
The shopping experience is completely fine, but when it comes to deliveries and support, it is not impressive. What i noted on your website was a really cocky approach to the stability of your deliveries. Every sentence tells me that ’the goods will be delivered in 3-4 days, not a single word that they usually are. Your support is just shit. Just a bunch of completely useless bot answers to questions that arent what you need support for. Your chat couldnt be used at 1600, no one was free but i guess you closed for the day. Titally imposdible to find a telephone number or mail to use for support. That is what happens if you by all means do everything you can to avoid helping your customers. By the way, i have waited for 7-8 working days for the birthday present i bought for my wife, but i havent still got a single email from you. The girl in your store couldnt help me since this was bought online, but she noticed that something looked bad. Anyway, my wifes birtday was two days ago so some things doesnt matter. Lesdons learned a lot when it comes to this company.
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Reviews for hunkemoller.se

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Mar 10, 2024
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No feedback

Haven't received help regarding my question
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Feb 5, 2024
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Jag har inte fått mina varor efter 8 dagar. Det har inte ens skickats från ert lager.
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Feb 21, 2024
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Feb 20, 2024
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Feb 9, 2024
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Jan 23, 2024
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I havent even received my order! Contacted support and no answer either...
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Jan 2, 2024
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Inte fått mina varor..
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Jan 4, 2024
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Very slow delivery
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Jan 18, 2024
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Dec 7, 2023
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Fick andra produkter i paketet än det som jag beställde.
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Dec 2, 2023
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I have not recieved my order yet… Very dissapointed…
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Dec 21, 2023
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Dec 5, 2023
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Sep 25, 2023
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Delivery follow-up and support is really bad

The shopping experience is completely fine, but when it comes to deliveries and support, it is not impressive. What i noted on your website was a really cocky approach to the stability of your deliveries. Every sentence tells me that ’the goods will be delivered in 3-4 days, not a single word that they usually are. Your support is just shit. Just a bunch of completely useless bot answers to questions that arent what you need support for. Your chat couldnt be used at 1600, no one was free but i guess you closed for the day. Titally imposdible to find a telephone number or mail to use for support. That is what happens if you by all means do everything you can to avoid helping your customers. By the way, i have waited for 7-8 working days for the birthday present i bought for my wife, but i havent still got a single email from you. The girl in your store couldnt help me since this was bought online, but she noticed that something looked bad. Anyway, my wifes birtday was two days ago so some things doesnt matter. Lesdons learned a lot when it comes to this company.
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Aug 28, 2023
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I have a very bad experience of the customer service, the sizes are sometimes very small when it comes to their panties. Their reason was that it may not fit every body, but that is not an excuse to make size m who fits like size xs. Even when I got a destroyed pajamas they asked me to pay for the shipping.
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Jul 19, 2023
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Stop spamming me with emails every 2.75 days. I have started to tell my friends nit to shop at Hunkemöller because of it
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Jul 26, 2023
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Inte bra kvalité, väldigt dyr samtidigt. Hemsidan och medlemskapet kan bli enklare och bättre.
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Oct 1, 2023
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Otrevlig och jätte jätte jobbig personal överallt. Dåligt med bytes rätt och inte öppet köp.
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Nov 20, 2023
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Jag beställde för över en vecka sedan och den har fortfarande inte kommit.
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Sep 27, 2023
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Complaints are not processed. Should pay for something I did not receive.
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