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Most relevant positive review
Sep 22, 2023
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Kedves MOTEA!
Az /36000007297/ rendelésszámon a kiválasztott termék kifogástalan minőségben, és gyorsan megérkezett! Köszönet érte!
Az előző megrendeléseim is a jelzett határidőre, és a feladatuk elvégzéséhez megfelelő, kiváló állapotban megérkeztek!
Van viszont egy élő megrendelés, rendelésszám: 36000004286 tervezett szállítás:2023.06.20, kifizetett összeg: 123,72 €
melyet a mai napig nem kaptam meg! Kérem a segítségüket, hogy a megrendelt, kifizetett, és visszaigazolt termékeket mielőbb átvehessem!
Segítségüket előre is megköszönve üdvözlettel: Bálint László
There is no way to connect with them.
Their shipping policy for shipping an order only when all parts are in stock is insane. In my case, I prepaid an order of several items in early Ocober 2023, and one of the SKUs has a delivery date at the end of February 2024. The other items were in stock. I have tried to contact them to cancel that one item. No phone number, only "no reply" email. The only option is a FAQ, that refers to "contact us" but the only contact is a contact form that no one seem to read and answer in...
Their advice is; just return goods when you receive it and you will be refunded... Shall I wait 4 months to be refunded?
I see this as extremely bad customer service and close to fraud.
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Reviews for www.motea.com/en
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Aug 18, 2024
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Aug 18, 2024
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Aug 18, 2024
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Aug 19, 2024
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Saddle looks cheap and uncomfortable. Beware import charges after buying in the UK
The motorbike saddle that arrived is small, and appears cheaply made. I have not fitted it yet but it does not look as though it will be comfortable - I bought it hoping it would be more comfortable than the factory seat on my bike.
I was also annoyed that I was given no warning of the substantial additional cost of import taxes. In hindsight I should have perhaps realised this; however, I feel Motea could have made sure I was aware that I would have to pay significantly more than the initial purchase price.
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Aug 18, 2024
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Well the item I was expecting failed to arrive. The first I knew was that delivery had failed and was to be refunded.
DHL, UPS, DPD, HERMES, ROYAL MAIL, all manage to make regular deliveries to the same address.
No excuse. Just rubbish. I shall not be purchasing again from Motea.
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Aug 18, 2024
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The company is OK but their delivery company UPS are a solution hopeless they put the pre forma invoice threw your letter box not ring or knock then scurry off back to their van and go. I ordered my product in June I believe and still don't have it. I have had products before with no issue. To be fair Motea are trying to sort this out.
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Aug 18, 2024
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Great product at a great price but no warning that I would pay income tax plus additional admin charges from UPS
When I order flom Wunderlich, no problems
I ended up paying £50.00 more to UPS before they would release. They refused to drop off until aid and I only got it by luck as the UPS van came to my work with it still on??
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Aug 20, 2024
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Waited ages to have the wrong item delivered. Was supposed to have been bagtec hard case panniers. Got this instead. Big dissapointment right when I needed them for the touring season. Human error was the reason given for mistake. Fair enough, we all make mistakes but a few more checks before dispatch would have been helpful.
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Aug 18, 2024
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Wouldnt send replacement parts to New Zealand
I purchased a motorcycle lift stand when in the UK, but needed a part sent to New Zealand (where I am now). But they refused to send it here. I had to pay to send to the UK and then pay to resend to NZ. Crap service.
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Aug 18, 2024
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Parts came damaged, emailed them back and no reply!
Damage wasn’t caused by postage so they must have known before sending
Lead time on parts was too long it took a couple of months
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Aug 18, 2024
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The item I ordered over 4 weeks ago still hasn't come. After emailing them a really a week ago they still haven't replied