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Most relevant positive review
Sep 22, 2023
Verified review
Kedves MOTEA!
Az /36000007297/ rendelésszámon a kiválasztott termék kifogástalan minőségben, és gyorsan megérkezett! Köszönet érte!
Az előző megrendeléseim is a jelzett határidőre, és a feladatuk elvégzéséhez megfelelő, kiváló állapotban megérkeztek!
Van viszont egy élő megrendelés, rendelésszám: 36000004286 tervezett szállítás:2023.06.20, kifizetett összeg: 123,72 €
melyet a mai napig nem kaptam meg! Kérem a segítségüket, hogy a megrendelt, kifizetett, és visszaigazolt termékeket mielőbb átvehessem!
Segítségüket előre is megköszönve üdvözlettel: Bálint László
There is no way to connect with them.
Their shipping policy for shipping an order only when all parts are in stock is insane. In my case, I prepaid an order of several items in early Ocober 2023, and one of the SKUs has a delivery date at the end of February 2024. The other items were in stock. I have tried to contact them to cancel that one item. No phone number, only "no reply" email. The only option is a FAQ, that refers to "contact us" but the only contact is a contact form that no one seem to read and answer in...
Their advice is; just return goods when you receive it and you will be refunded... Shall I wait 4 months to be refunded?
I see this as extremely bad customer service and close to fraud.
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Reviews for www.motea.com/en
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May 3, 2024
Verified review
CRF1100 Comfort Seat
I was a bit sceptical placing an order after reading some of the reviews, but I have to say it was an excellent service. Communication was great, with regular parcel updates. Item arrived in just over a week and it is a good seat, comfortable, well made and very good value.
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Mar 28, 2024
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Good products but need better description
Good quality products, good prices.
However, not enough details on the products. I ordered a product without knowing the dimensions. Not even the customer support was able to provide dimensions. When it arrived, it was way too large, so I had to cut it and adapt by myself.
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Apr 12, 2024
Verified review
Quick delivery, easy communication. I actually managed to speak to a real person here in UK when I had a problem. Improvements…better description of items, I bought some bag liners which were for my bike but they didn’t fit, not sure if that’s you or supplier ?
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Mar 18, 2024
Verified review
Large choix de produits, j'ai trouvé mes deux béquilles de stand à prix attractifs, j'en suis très satisfait du reste, j'ai retourné le troisième article sans difficultés, et remboursé dans les délais, bref, je suis très satisfait de mon expérience avec Motea
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Mar 13, 2024
Verified review
Good priced items, one of the items I received was the wrong item I ordered a 60 litre tail bag and received a 45 litre tailbag/back pack.
I live in the UK and I'm not posting this back to Germany to pay more import tax to get the right bag delivered
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Oct 6, 2023
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Atv satulan päällinen
Olen tilannut heiltä ennenkin ja nyt taas. Heiltä saa reaaliaikaista tietoa tilauksen kulusta. Esim. Jos tilaus viivästyy alkuperäisestä..tieto tulee heti ja kysyvät haluatko jatkaa vai haluatko purkaa kaupan. Asikaslähtöistä toimintaa!
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Apr 12, 2024
Verified review
Excellent customer service, lots of update emails on my order. The motorbike bags are fabulous..so well made, better than I could have ever hoped for. They are a 40th birthday present for my boyfriend & he’s over the moon with them.
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Mar 25, 2024
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Fiquei muito satisfeito com a logística da Motea, o artigo têm uma aparência estetica espetacular… estou com um pequeno problema, está a aparecer ferrugem em algumas soldaduras, como ficaram com algumas falhas, a humidade entra.
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Mar 13, 2024
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Communicatikn with customers. Impossible to contact direct and talk about your order. One order dwlivered in 2 packages, not informed about this, delivered 1 week distance. No reply to my complaims. 3 stars is a little too much .
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Mar 28, 2024
Verified review
Very happy with the services.
Considering delivery from Germany to Romania it tookss exactly 1 week which was perfect for me.
No issues on the package or delivery
Personal I will order again in the future.
Very happy with the services.
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Mar 13, 2024
Verified review
Artikel hochwertig, wie beschrieben, gute Preis-Leistung. Schweizer Domain aber irreführend, die Waren kommen aus Deutschland und müssen zusätzlich verzollt werden, wodurch weitere Kosten entstehen.
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Apr 27, 2024
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Comunication dificult but trusted. DHL lost my package but MOTEA send another one without waiting for DHL to complete their investigation. Very well done- Thank you. End up receiving both orders :)
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Mar 13, 2024
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A lot cheaper than Harley... obviously!
Postage can take time, if it gets to yo at all.. order early to avoid delays and cancellations... Customer service has no manners whatsoever.. just blunt.
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Mar 13, 2024
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Ordered item with a delivery date 08th-11th March.
I mailed yesterday to ascertain if there was an issue but have today received an SMS to advise that the item is due to be delivered today.
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Mar 28, 2024
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Quite OK
The service is very good. Quick remittance, and after sales care. But the article itself is not so perfect. The quality is OK, but operation does not really deliver the expected.
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Apr 12, 2024
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Top service company
I had an item that I had to send back some time ago, no problem, so I bought another item, it was perfect and as described, I have shopped 3 times with them and would shop again
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Mar 13, 2024
Verified review
Liked the range of products , competitive prices, fast delivery.
Products I received were exactly what you see on the web-shop and fit my bike perfectly.
Great product, great delivery, great experience. No suggestions to improve, except perhaps the website, offering more options when searching for an item.
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Mar 19, 2024
Verified review
great experience, I changed the order for a cheaper option, the order arrived within 5 days and the difference in money was also returned immediately
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Sep 22, 2023
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Would like more product documentation. Sometimes there is nothing, which I find strange considering this is Europe where we are so safely conscious.