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TrustmarkValid
certified since: Jan 4, 2023
updated on: Sep 23, 2023
The official Knirps® Shop is checked and certified according to the Trusted Shops quality criteria
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- Encrypted data transfer
- Clear ordering process
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Reviews for The official Knirps® Shop
3.56
Good
Reviews for The official Knirps® Shop
Report review
Jul 26, 2023
Verified review
Excellent product. Shipping could be faster though.
Report review
Aug 10, 2023
Verified review
Report review
Jun 12, 2023
Verified review
Very poor customer support
I got a message from DPD that my package has been delivered to a pick-up station (even though I was at home). I did not receive a pick-up code, so the package has been sent back to Knirps. While this is clearly DPDs fault, I tried to contact the customer support of Knirps to at least get my money back. However, they did not respond to my mails for 2 weeks. I also tried to call, but after a while in the queue, they just hang up.
SS
Stefan S.
Bad Vigaun
Report review
Oct 16, 2022
Verified review
sehr gute Qualität, lieferung dauerte ca eine woche!
Answer by The official Knirps® Shop
Oct 31, 2022
Vielen Dank, dass Sie sich Zeit genommen haben uns ehrlich zu bewerten. Wir freuen uns über dieses fantastische Feedback. Wir wünschen Ihnen Alles Gute und hoffen Sie bald wieder von unseren Artikeln und unserem Service überzeugen zu können. Helena Breljak Kundenservice - Knirps/doppler Official Store
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Feb 18, 2023
Verified review
Answer by The official Knirps® Shop
Feb 24, 2023
Thank you so much for taking the time to honestly rate us. We appreciate this fantastic feedback. We hope to meet your expectations even more next time. We wish you all the best and hope to convince you of our articles and service again soon. Helena Breljak Customer Service - Knirps/doppler Official Store
Report review
Jan 8, 2023
Verified review
Answer by The official Knirps® Shop
Jan 20, 2023
Vielen Dank, dass Sie sich Zeit genommen haben uns ehrlich zu bewerten. Wir freuen uns über dieses fantastische Feedback. Wir wünschen Ihnen Alles Gute und hoffen Sie bald wieder von unseren Artikeln und unserem Service überzeugen zu können. Helena Breljak Kundenservice - Knirps/doppler Official Store
Report review
Dec 4, 2022
Verified review
Answer by The official Knirps® Shop
Dec 8, 2022
Thank you so much for taking the time to honestly rate us. We appreciate this fantastic feedback. We hope to meet your expectations even more next time. We wish you all the best and hope to convince you of our articles and service again soon. Helena Breljak Customer Service - Knirps/doppler Official Store
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Nov 15, 2022
Verified review
Order done, money gone and nothing arrives or get any feedback
I paid my order, and since almost 3 weeks, I didn't get any tracking number or any kind of email ... and no one from the customer service replies to my daily emails... Will never buy again in this store. I believe they just stole me.
Answer by The official Knirps® Shop
Nov 22, 2022
Thank you very much for your feedback. We are very sorry that we could not satisfy you with our services. Each of our employees always strives to do their best. We have sent you a mail regarding the order and informed you what the status is. We are very sorry about the long waiting time.
We hope to meet your expectations even more next time. We wish you all the best. Helena Breljak Customer Service - Knirps/doppler Official Store
Report review
Dec 7, 2022
Verified review
Scam?
I ordered, and pand (!) one umbtrella, on november 22th, today, december 7, it is not delivered. 10 working days! Have I been scammed?
Answer by The official Knirps® Shop
Dec 8, 2022
Thank you so much for taking the time to honestly rate us. No it is not a scam. Due to Black Week we had a very high order situation. That's why there were delays. I see you received your goods today, hope it all fits. We wish you all the best. Helena Breljak Customer Service - Knirps/doppler Official Store