The official Knirps® ShopReviews:
11 reviews in the last 12 months17 total reviews
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Reviews for The official Knirps® Shop
3 days ago
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Their umbrellas are top,, delivery is flop
Their umbrellas are top, but I ordered one three weeks ago, still not delivered. The track and traceI I got does not work. Am I scammed?
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Nov 16, 2023
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Nov 9, 2023
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Oct 5, 2023
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Aug 10, 2023
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Jul 26, 2023
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Excellent product. Shipping could be faster though.
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Jun 12, 2023
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Very poor customer support
I got a message from DPD that my package has been delivered to a pick-up station (even though I was at home). I did not receive a pick-up code, so the package has been sent back to Knirps. While this is clearly DPDs fault, I tried to contact the customer support of Knirps to at least get my money back. However, they did not respond to my mails for 2 weeks. I also tried to call, but after a while in the queue, they just hang up.
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Feb 18, 2023
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Answer by The official Knirps® Shop
Feb 24, 2023
Thank you so much for taking the time to honestly rate us. We appreciate this fantastic feedback. We hope to meet your expectations even more next time. We wish you all the best and hope to convince you of our articles and service again soon. Helena Breljak Customer Service - Knirps/doppler Official Store
Jan 8, 2023
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Answer by The official Knirps® Shop
Jan 20, 2023
Vielen Dank, dass Sie sich Zeit genommen haben uns ehrlich zu bewerten. Wir freuen uns über dieses fantastische Feedback. Wir wünschen Ihnen Alles Gute und hoffen Sie bald wieder von unseren Artikeln und unserem Service überzeugen zu können. Helena Breljak Kundenservice - Knirps/doppler Official Store
Dec 7, 2022
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Scam?
I ordered, and pand (!) one umbtrella, on november 22th, today, december 7, it is not delivered. 10 working days! Have I been scammed?
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Answer by The official Knirps® Shop
Dec 8, 2022
Thank you so much for taking the time to honestly rate us. No it is not a scam. Due to Black Week we had a very high order situation. That's why there were delays. I see you received your goods today, hope it all fits. We wish you all the best. Helena Breljak Customer Service - Knirps/doppler Official Store
Dec 4, 2022
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Answer by The official Knirps® Shop
Dec 8, 2022
Thank you so much for taking the time to honestly rate us. We appreciate this fantastic feedback. We hope to meet your expectations even more next time. We wish you all the best and hope to convince you of our articles and service again soon. Helena Breljak Customer Service - Knirps/doppler Official Store