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Top positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
Sono da anni che acquisto da Optik Trade valutazione Ottima
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Jan 9, 2024
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The best online shop
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Jan 7, 2024
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Jan 7, 2024
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Very fast delivery and the item was as described.
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Jan 5, 2024
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Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam,
We hope this message finds you well. We've recently noticed your one-star review, and we sincerely apologize for any dissatisfaction you may have experienced with our product or service.
We value your feedback tremendously, and we would appreciate more details about your experience so that we can better understand the issues you encountered and work towards resolving them. Your satisfaction is our priority, and we want to ensure that your concerns are addressed promptly.
If you could provide additional information or reach out to our customer service team at info@optics-trade.eu, we would be grateful for the opportunity to investigate further and make things right.
We understand that your time is valuable, and we genuinely appreciate your willingness to share your thoughts with us. Your feedback is crucial in helping us improve our products and services.
Thank you for your understanding, and we look forward to the opportunity to assist you.
Best regards,
Optics Trade Team
Jan 5, 2024
Verified review
I have been waiting for the goods for a month. When ordering "in stock"
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Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam,
We hope this message finds you well. We appreciate your feedback and would like to extend our sincere apologies for any inconvenience you've encountered with your recent order.
Upon review, we understand that the specific configuration of the scope you selected is currently out of stock. We want to emphasize that this information is also detailed in your order confirmation. We regret any confusion that may have arisen, and we understand the frustration this situation may have caused.
It's important to note that there are various configurations available for the product you ordered, and unfortunately, the specific one you chose is temporarily unavailable. We apologize if this was not made clearer on our website.
To address your concerns and provide assistance, please feel free to contact us if you have any further questions about your order. We are committed to resolving this matter promptly and ensuring your satisfaction.
Once again, we apologize for any inconvenience and appreciate your understanding. Your feedback is invaluable, and we will use it to enhance our communication and service in the future.
Thank you for choosing us, and we look forward to the opportunity to assist you further.
Best regards,
Optics Trade Team
Jan 4, 2024
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Jan 3, 2024
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The speed of response and delivery would be hard to improve. The item itself appears to be of high quality.
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Jan 3, 2024
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One week needed just to know item I purchased was out of stock. Positive point refound was very fast.
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