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Top positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
Waiting time for items to be shipped is ridiculously slow. Weeks have passed since I ordered and paid for items, which to date have not been shipped. At this point I would have been better off buying from Amazon. Wouldn’t recommend.
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Answer by optics-trade.eu/en
10 days ago
Dear Sir/Madam,
Thank you for sharing your feedback with us, and we apologize for the delay in shipping your order.
We understand your frustration, and we want to address your concerns directly. We apologize for any inconvenience caused by the waiting time for your order. Unfortunately, the products you ordered are currently not in stock, and we rely on the manufacturer to send us the items. This has contributed to the delay in shipping your order.
Your satisfaction is of utmost importance to us, and we want to make things right. As a token of appreciation for your understanding, we would like to offer you a special gesture. Please reach out to us directly, and we will be happy to discuss how we can make this right for you.
However, if the waiting time is too long for you, we completely understand. Please don't hesitate to contact us, and we will process a full refund for your order. Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us.
Once again, we apologize for any inconvenience this delay has caused, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can.
Thank you for your patience and cooperation.
Kind regards,
Optics Trade Team
Mar 13, 2024
Verified review
I did order a monocular from opticstrade but had a problem with the item. I asked for a return, they helped me from the first moment and arranged a free pickup refunding all my expenses. Top quality, very suggested. Thank you! I will continue to rely on you in the future!
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Mar 19, 2024
Verified review
Comunicarea cu echipa și experiența de cumpărături este la nivel înalt!
Foarte mulțumit de nivelul de comunicare cu echipa. Voi mai face cumpărături și cu altă ocazie de la ei.
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Feb 28, 2024
Verified review
Great scope mount adapter for Steyr SSG 69 rifle , super fast shipping a five star dealer !!!
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Mar 3, 2024
Verified review
Excellent service and fast delivery, very impressed.
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