brandfield.comReviews

: 700Good

4.31

Reviews for brandfield.com

52 verified reviews in the last 12 months

700 total reviews
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the most relevant positive review


Mar 21, 2022
Placed a few orders now with this company. Service excellent and on time. Great choice of products to choose from and one can be confident you get what you have ordered. Delighted I found them online.
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Jan 5, 2023
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply, info@brandfield.com Wed, Jan 4, 3:46 PM (19 hours ago) to me Dear Colette, Thank you for your message. According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase! Best Regards, Giulia Brandfield Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
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Reviews for brandfield.com

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3 days ago
 
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4 days ago
Happy out, products as expected and nicely packaged
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6 days ago
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13 days ago
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13 days ago
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13 days ago
Good service. Good packing. Happy with goods!
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Jan 15, 2023
Perfect. Very fast shipping and well packaged. Recommended
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Jan 9, 2023
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Jan 5, 2023
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply, info@brandfield.com Wed, Jan 4, 3:46 PM (19 hours ago) to me Dear Colette, Thank you for your message. According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase! Best Regards, Giulia Brandfield Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
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Jan 1, 2023
 
Item still not received. First I got an email informing me about delays and they aim to ship my item that day. I got the shipping confirmation the day after. Then the delivery partner is very slow and I experience further delays. I am still waiting for my item and there is nothing else than delay all the way. No good customer experience so far.
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Dec 27, 2022
My order was cancelled and I wasn't notified. When I rang 3 days before Christmas I was told that issue with payment but money was removed from my account on the same day of the purchase. Very poor service
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Dec 23, 2022
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Dec 20, 2022
Delighted with my purchase. Hassle free shopping and very competitive price. Would have loved free gift but got 10% discount as first time shopper. Arrived in plenty time for Christmas
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Dec 19, 2022
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Dec 19, 2022
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Dec 15, 2022
Give a prompt delivery, the website is very easy to negotiate, & the prices are often below elsewhere. I have bought several items & been very happy
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Dec 12, 2022
 
Selection of designer items available is brilliant. The packaging is beautiful, delivery is very fast
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Dec 5, 2022
I gave NOT RECEIVED MY PARCEL
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Dec 1, 2022
Delivery times much longer than advertised...Good quality products
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Nov 30, 2022
Hi, I love the sunglasses, love the branding/bag but - the outside package was left in my porch and had totally disintegrated and wet through - very strange as it wasn’t raining 🤷‍♂️
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