the most relevant positive review
Placed a few orders now with this company. Service excellent and on time. Great choice of products to choose from and one can be confident you get what you have ordered. Delighted I found them online.
Read more
the most relevant critical review
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
info@brandfield.com
Wed, Jan 4, 3:46 PM (19 hours ago)
to me
Dear Colette,
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Brandfield
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
Read more
Reviews for brandfield.com
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
info@brandfield.com
Wed, Jan 4, 3:46 PM (19 hours ago)
to me
Dear Colette,
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Brandfield
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
My order was cancelled and I wasn't notified. When I rang 3 days before Christmas I was told that issue with payment but money was removed from my account on the same day of the purchase. Very poor service
Item still not received. First I got an email informing me about delays and they aim to ship my item that day. I got the shipping confirmation the day after. Then the delivery partner is very slow and I experience further delays. I am still waiting for my item and there is nothing else than delay all the way. No good customer experience so far.
I gave NOT RECEIVED MY PARCEL
I was very disappointed with the €100 surprise gift if you spend a certain amount not a hope I would wear them two bracelts that were sent to me so that was very disappointing.
Thank you for your review. We are sorry to hear that we were not able to pleasantly surprise you with the free gift this time. Perhaps someone else can make this happy. We do hope you enjoy your purchase. ^MB
Item has not arrived, says it is DHL tracking, but the DHL says its the local post (Malta post) and its been a week and I do not have my purchase so I am not happy!
Thank you for your review. Your order is dispatched with DHL. You can follow the delivery with the DHL track & trace link.
When the parcel is arrives in the destination country it will be handed over to the local delivery organization. For Malta this is Malta Post. Via the DHL tracking you may click on the extra link (shown in red) to view the local tracking information. We sincerely hope your parcel arrives as soon as possible. In the meantime we will contact DHL about the delivery process and will email you about the outcome. Kind regards ^VM
It take too long foe delivery - I have been waiting over a week
To Verify Authenticity
Verified Reviews:
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.