brandfield.comReviews

: 700Good

4.31

Reviews for brandfield.com

52 verified reviews in the last 12 months

700 total reviews
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the most relevant positive review


Mar 21, 2022
Placed a few orders now with this company. Service excellent and on time. Great choice of products to choose from and one can be confident you get what you have ordered. Delighted I found them online.
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the most relevant critical review


Jan 5, 2023
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply, info@brandfield.com Wed, Jan 4, 3:46 PM (19 hours ago) to me Dear Colette, Thank you for your message. According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase! Best Regards, Giulia Brandfield Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
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 Verified review
Dec 23, 2022
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 Verified review
Jun 16, 2022
Item has not arrived, says it is DHL tracking, but the DHL says its the local post (Malta post) and its been a week and I do not have my purchase so I am not happy!
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Answer by brandfield.com
Jun 20, 2022
Thank you for your review. Your order is dispatched with DHL. You can follow the delivery with the DHL track & trace link. When the parcel is arrives in the destination country it will be handed over to the local delivery organization. For Malta this is Malta Post. Via the DHL tracking you may click on the extra link (shown in red) to view the local tracking information. We sincerely hope your parcel arrives as soon as possible. In the meantime we will contact DHL about the delivery process and will email you about the outcome. Kind regards ^VM
 Verified review
Jul 30, 2022
It take too long foe delivery - I have been waiting over a week
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