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Top positive review
Brandfield customer
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Oct 30, 2022
Verified review
The bag arrived in well protected package and looking just like on the site.
The delivery was quick, ordered on Sunday, arrived on Thursday.
Last year my husband bought me a Fossil watch as a present with wrapping and card included and it's still perfect.
I'm happy with the service and quality of the products and will be ordering more from Branfiled.
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
info@brandfield.com
Wed, Jan 4, 3:46 PM (19 hours ago)
to me
Dear Colette,
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Brandfield
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
My second time to purchase from this site. Website very user friendly. A wide range of products. They arrive so beautifully packaged. I have however just completed a return form for an item that was (unsuitable) Seems very straight forward also. Great service overall. Just placed my third order.
The bag arrived in well protected package and looking just like on the site.
The delivery was quick, ordered on Sunday, arrived on Thursday.
Last year my husband bought me a Fossil watch as a present with wrapping and card included and it's still perfect.
I'm happy with the service and quality of the products and will be ordering more from Branfiled.
Brandfield customer
Report review
Feb 21, 2023
Verified review
I am very pleased from your shop. You delivered the watch very quickly and you have answered to my question about delivery very soon. I recomend your shop to other customers and i will definatelly buy from you again. The price of the watch was the best in the internet but that was not so important, your excellent service is more important. Thank you very much .
Panagiotis Tamvakis
Ouranopolis chalkidiki
Greece
Brandfield customer
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Dec 20, 2022
Verified review
Delighted with my purchase. Hassle free shopping and very competitive price. Would have loved free gift but got 10% discount as first time shopper.
Arrived in plenty time for Christmas
Brandfield customer
Report review
Dec 15, 2022
Verified review
Excellent
Give a prompt delivery, the website is very easy to negotiate, & the prices are often below elsewhere. I have bought several items & been very happy
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