Placed a few orders now with this company. Service excellent and on time. Great choice of products to choose from and one can be confident you get what you have ordered. Delighted I found them online.
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the most relevant critical review
Jan 5, 2023
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
Wed, Jan 4, 3:46 PM (19 hours ago)
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
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Reviews for brandfield.com
Jan 15, 2023
Perfect. Very fast shipping and well packaged. Recommended
13 days ago
Good service. Good packing. Happy with goods!
4 days ago
Happy out, products as expected and nicely packaged
Selection of designer items available is brilliant. The packaging is beautiful, delivery is very fast
Dec 19, 2022
Nov 28, 2022
Placed an order and was processed same date and delivered within a week.
Nov 22, 2022
Excellent offer, fast speed of delivery, nice gifts
Oct 30, 2022
The bag arrived in well protected package and looking just like on the site.
The delivery was quick, ordered on Sunday, arrived on Thursday.
Last year my husband bought me a Fossil watch as a present with wrapping and card included and it's still perfect.
I'm happy with the service and quality of the products and will be ordering more from Branfiled.