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BALR.Reviews

: 4,227Good

4.43

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Valid

with Buyer Protection

certified since: Oct 30, 2018
updated on: Dec 5, 2022
BALR. is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At BALR., you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Oct 30, 2018
updated on: Dec 5, 2022
BALR. is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At BALR., you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for BALR.

207 verified reviews in the last 12 months

4,227 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 days ago
For quality Wise, this's why I'm still shopping with them, but their packaging is not like before with the certification card I still like to see that. It was's packed the way I use to receive this from them. My box was just plain inside it was nothing for me to smile 😁 about. Good 👍🏿 fitting 👍🏿
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the most relevant critical review


10 days ago
I feel that I was deceived, I just wanted to buy things for myself, I am a Ukrainian who lives in Germany, I made a payment for the selected things and expected their delivery, but a few days later I received a refusal in response for fictitious reasons. Then I complied with the request to provide an identity document and was still refused. I'm just disappointed in BALR.
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Reviews for BALR.

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(19)
 Verified review
10 days ago
I feel that I was deceived, I just wanted to buy things for myself, I am a Ukrainian who lives in Germany, I made a payment for the selected things and expected their delivery, but a few days later I received a refusal in response for fictitious reasons. Then I complied with the request to provide an identity document and was still refused. I'm just disappointed in BALR.
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 Verified review
6 days ago
Geeft aan boven 100,00 gratis verzenden, moest 5,00 betalen. Gebeld en bedrijf geeft aan het is veranderd naar 150,00 daarboven gratis verzenden. Aangegeven dat ze het dan moeten aanpassen en misleidend is. Medewerker geeft aan dat dit niet kan, echt absurd.
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 Verified review
8 days ago
I just ordered a size balr sweatshirt, unfortunately when I received the item I found it too large, I created a return via your site but until this moment I have not yet received the return label by email.
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 Verified review
Nov 6, 2022
Bestellung wurde ohne Grund storniert nie wieder kauf ich mir dort was hatte ich noch nie
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Answer by BALR.
Nov 7, 2022
Hi, Thanks for your feedback. I looked directly at order number: #106784 and I see that Klarna did not accept your order and communicated that to us. We will never cancel an order without a reason, but if we do not receive permission from a third party, the system will automatically cancel your order. If you want more information, I recommend you contact Klarna. They can look further into your order/payment history. Hopefully I have sufficiently informed you with this.
 Verified review
6 days ago
De levering van de gekocht kleding duurt al langer dan een week
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 Verified review
7 days ago
Bad fit and quality of my hoody
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 Verified review
4 days ago
Answer the mails you received.
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Answer by BALR.
4 days ago
Hi, Thanks for your feedback. When I search for your email address in our system, I don't come across any email from you. Would you please message us at: support@balr.com
 Verified review
5 days ago
Didnt recieve what i ordered
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 Verified review
8 days ago
Delivery is terrible
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 Verified review
5 days ago
Slowly
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 Verified review
10 days ago
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 Verified review
Oct 28, 2022
I haven’t received my package. Plus, the customer service is horrible - no one wants to help and just claims it’s been sent the correct way. Unbelievable!
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Answer by BALR.
Oct 28, 2022
Hi, Thanks for your feedback. This is not quite correct! We have been in touch on WhatsApp for several days. We have shipped your package correctly with UPS. If a parcel goes missing, we have to start an investigation, but we have to provide all the details to UPS. An investigation can take around 10 working days and as just discussed, we will launch an investigation. We will always help the customer correctly or come up with a suitable solution. Patience is a virtue!
 Verified review
Nov 4, 2022
good day, we received a package from you in a black bag, as far as I know you send packages in original black boxes, is it possible that the shipping company dhl repackaged your package? I am also sending a photo as proof, best regards, Bodnarova Katarina Ťahanovska 31 Košice Slovakia
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Answer by BALR.
Nov 4, 2022
Hi, Thank you for your feedback. At the moment, we have chosen the shipping bags because we are going to come up with something new that will make everyone happy. We are not doing it intentionally to stop shipping orders in our box, but this is a temporary option. Hopefully until next time in our webshop and we can delight you with the new BALR. experience. Kind regards, BALR.
 Verified review
Jun 3, 2022
Supposed over 100 euros delivery is free and my order is 305 euros and the shipping company asked me to pay about 65 euros, as well as my orders were a small handbag and to replace it with a smaller bag for the waist, one of the worst places to buy
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Answer by BALR.
Jul 15, 2022
Hi, Thanks for your feedback. When an order comes in from abroad, we get a warning in the system about the import costs. We always send the customer an email asking if they agree with the import fee and if the customer agrees, then we send the order your way. We have no influence on the costs, because that is determined by the country itself. We would like to help you, but would you please mail us at: support@balr.com Anshel / BALR.
 Verified review
Jul 7, 2022
YOU CANCEAL PEOPLE'S ORDER WITHOUT ANY CONSIDERATION AND TAG IT AS FRAUD
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Answer by BALR.
Jul 15, 2022
Good morning, Thank you for your message. We would like to help you with your question and find out what the problem is. We don't just cancel an order, as there is a whole process involved. We would like to help you further, but would you mind emailing us? Please send an email to: support@balr.com Anshel / BALR.
 Verified review
Feb 12, 2022
De kwaliteit van het product is niet goed
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Answer by BALR.
Feb 17, 2022
Dankjewel voor je review. Inmiddels hebben wij ook contact met jou gehad via email en er komt zo spoedig mogelijk een nieuwe jas naar je toe. Nogmaals excuses voor het ongemak! Team BALR.
 Verified review
Nov 4, 2022
no se hicieron cargo del envio deberian
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Answer by BALR.
Nov 4, 2022
Hi, Thanks for your feedback. We'd really like to help you further, but would you please contact us? You may send an email to: support@balr.com and please include your order number so I can find out for you what's going on.
 Verified review
Feb 18, 2022
Delivery is taken longer than promised
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 Verified review
Feb 27, 2022
Until now I didn’t receive my order
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Answer by BALR.
Feb 28, 2022
Hi Meir, we send you an email on Februari 15 to inform about duties and taxes. BALR. ships from the Netherlands. Import duties and taxes may apply. These are regulated by your country's customs, we do not have any influence on this. Our shipping partner UPS has more information available: https://www.ups.com/ga/CountryRegs?loc=en_US&origcountry=NL We pay the shipping costs for you, but you have to pay the import duties by yourself. Do you agree with that? We need your confirmation before we can send the products. Can you please send your reply to info@balr.com? Kind regards, Team BALR.
 Verified review
Feb 19, 2022
You cancel my order , for no reason
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Answer by BALR.
Feb 23, 2022
Hi Eliram, thank you for your feedback. We have a fraude detective system to detect illegitimate and high-risk transactions made online. Because you placed three orders with different credit cards, we are unable to accept your payment. Please make sure the billing address is an address associated with the credit card(s) you are using. Kind regards, Team BALR.