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Top positive review
Feb 7, 2024
Verified review
De afgelopen maand (Januari) 2x een bestelling gedaan, voor mijn poedel en mezelf natuurlijk 😉 want fijne producten werken fijn voor zowel het baasje als het beestje 😊 het was al een poosje geleden maar ik was blij verrast door de nieuwe website en vervoerder. De website werkt erg prettig en duidelijk en de vervoerder is top! De eerste keer heb ik een express zending gedaan omdat ik een nieuwe trimtafel nodig had en die had ik snel. De tweede bestelling was eigenlijk net zo snel. De artikelen waren netjes verpakt en ik kreeg er een leuk presentje bij. De eerste keer even gesproken met de klantenservice (chat) en ze waren uitermate vriendelijk en behulpzaam. En ik, of wij, zijn tevreden met de fijne producten. Tot de volgende keer, Transgroom.
So sadly my order was came defective during production, was not exactly like must be and not work properly also not cheap. I try contact seller and send 4 emails with photo but no one answered... I just recive today email ther will be another courier, but I don't know with what. Nothing explains realy upset.
I didn’t receive my order till now after 2 months!!! Of course it’s a SHAME!!!
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Answer by transgroom.com/en
Jan 12, 2024
Hi, I'm sorry you did not receive your order yet. Something must have gone wrong with the shipping company. I see you are registered with us with an other e-mail address so I can not find you in our system with this address. Can you send a mail to info@transgroom.com or give us a call on 0032 56 25 20. We will be happy to help you and solve the problem. Have a very nice weekend.
Oct 19, 2023
Verified review
Poor, Poor vustomer service
I made order. I did pay it and got confirmation. And after week I was asking where is My parcel and they told me that My order was stuck on thein website and they do not have all those thing I had ordered. I made My order 5.10 and parcel is not Here and not even shipping notetice.
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Answer by transgroom.com/en
Oct 25, 2023
Hello Anna, thank you for your feedback. We acknowledge that your order faced some issues on our website. Occasionally, our payment system can flag certain orders, and we regret any inconvenience this may have caused. We reached out to you and manually processed your order. Unfortunately, due to the delay, some products were no longer in stock, and we informed you about this.
We also understand your concerns regarding the tracking of your order. The tracking information is sent automatically via DPD, and it's possible that these emails might end up in your spam folder. It might be a good idea to check there as well. The good news is that your order has been successfully delivered, with the exception of one product. We apologize for the delay you experienced with your order and appreciate your patience. If you have any further questions or comments, we are here to assist you.
Oct 14, 2023
Verified review
Delivery incomplete , box broken with missing products
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Answer by transgroom.com/en
Oct 18, 2023
Hi Aneta, thank you for your review. I saw you are already in contact with my colleage Thijs. He made complaint with DPD about this matter. Apparently something has gone wrong. We will send you the broken items again. Have a nice day.
Jul 24, 2023
Verified review
It s no good thing.
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Answer by transgroom.com/en
Jul 31, 2023
Beste Frans,
Bedankt voor je antwoord. Ik begrijp je frustratie.
We hopen dat we je de volgende keer een betere ervaring kunnen geven.
May 31, 2023
Verified review
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Answer by transgroom.com/en
May 31, 2023
Hi Judith, Thank you for your mail. I see you did not send a mail yet about the problem. I will forward this info to my colleague Davine who's in charge of all the DPD problems. She will contact you further on to make sure you'll get the right solution for this matter.
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