Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Sep 16, 2023
Verified review
We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for Henri Willig Cheese
Filter
Rating
Sort by
Relevance
Mar 9, 2024
Verified review
My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
Report review
Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Jan 28, 2024
Verified review
So delicious that I not only order for myself but order for family as gifts, as well. Quick and outstanding service. So glad I found your shop in Munich several years ago. I’ve been buying it there and Salzburg when I travel and order when I’m at home. Please bring back the Tzatziki cheese 😋
Report review
Feb 12, 2024
Verified review
Great company to order from
It amazes me how quickly my order arrives from The Netherlands to Florida. I have nothing negative to say about this company. The cheese is incredible, the delivery is fast, and any questions are answered promptly.
Report review
Answer by Henri Willig Cheese
Feb 12, 2024
Thank you very much for your kind words! We aim to provide the best service possible and are very glad to hear that we succeeded in doing so. Thank you for your patronage and support!
Henri Willig Customer Care
Feb 19, 2024
Verified review
I very much enjoyed the Gouda Cow Young cheese I tried in Amsterdam. I ordered some along with Aged Gouda which I have not tried. The order came very fast. It is truly a delicious treat.
Report review
Answer by Henri Willig Cheese
Feb 20, 2024
Thank you for your kind review of our Gouda Cow Young cheese! We are so glad you are enjoying it and that the order was received quickly. Here at Henri Willig BV, we strive to deliver the best quality products to our customers. Thank you for your support!
Henri Willig Customer Care
Feb 7, 2024
Verified review
Fast delivery. Great packaging. I'll buy again for sure
(No comments about the quality of the product. I think all people knows about it already...)
Report review
Answer by Henri Willig Cheese
Feb 9, 2024
Thank you for your feedback! We are so pleased to hear that you enjoyed our fast delivery and packaging. We strive to provide our customers with products of the highest quality and are delighted that we can continue to delight you with the quality of our home-made cheese.
Your Henri Willig Team
Feb 12, 2024
Verified review
A bit home away from home
Great communication, fast shipping and last but not least... the cheese is wonderful. We serve the cheese to our B&B guests.
Report review
Answer by Henri Willig Cheese
Feb 12, 2024
Thank you for the kind words about our cheese! We are glad to hear that it enhances your B&B's offerings. We strive to provide the highest quality products and services to our customers.
Henri Willig Customer Care
Jan 27, 2024
Verified review
Delicious cheese. My go-to especially for gouda with cumin. Very fast
delivery! Reasonably priced
Report review
Feb 13, 2024
Verified review
Perfect cheese, excellent service, and great shipping.
Will come back later.
Report review
Answer by Henri Willig Cheese
Feb 13, 2024
Thank you for your kind words! We strive to provide the best possible cheese and service for our customers, and we're glad you were pleased.
Henri Willig Customer Care
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.