Henri Willig Cheese Reviews:
475 reviews in the last 12 months1,100 total reviews
Excellent
TrustmarkValid
Top positive review
Sep 16, 2023
Verified review
We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
Read more
Top negative review
Sep 5, 2023
Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
Read more
Reviews for Henri Willig Cheese
Mar 9, 2024
Verified review
My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
Report review
Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Sep 5, 2023
Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
Report review
Answer by Henri Willig Cheese
Sep 6, 2023
We are sorry that you have not received your order yet. We have just learned that your package was lost in transit. Of course we will send another package as soon as possible. Shortly you will receive the new track & trace.
Please always contact Henri Willig Customer Service at webshop@henriwillig.com with all your questions and concerns regarding your order. You are guaranteed to get help here.
Dec 23, 2023
Verified review
I never received my order. GLS the transportation company is horrible, each day they gave a different update, said that there was no one home and I was there the whole time, they never showed up. I’m trying to get a refund. But terrible experience
Report review
May 26, 2023
Verified review
I have not received my order. It went from NJ to TN and has been there since 5/18, over a week. My fear is that it is lost. I was hoping to have it for the holiday.
Report review
Nov 7, 2023
Verified review
I have not received my cheese despite paying for it
Report review
Answer by Henri Willig Cheese
Nov 8, 2023
It is a real shame that your order was lost in transit.
As promised by e-mail, we have of course sent you another delicious cheese parcel immediately. According to FedEx, this will be delivered shortly.
The track & trace you received already by e-mail yesterday. If you have any further questions or requests for Henri Willig customer service, we look forward to hearing from you at webshop@henriwillig.com
Dec 11, 2023
Verified review
I have not received my order.
Report review
Answer by Henri Willig Cheese
Dec 12, 2023
We are very sorry that you have not received your order yet. Unfortunately, even the transport company can no longer locate your package.
Therefore, we will send another package with your delicious selection of Henri Willig cheese as quick as possible.
Soon you will receive an email with your tracking information and hopefully it won't be long before you can finally enjoy your first piece of Henri Willig cheese.
We apologize for the inconvenience and are available to answer any questions you may have.
Your Henri Willig Customer Service
webshop@henriwillig.com