www.laco.de/en/Reviews:
149 reviews in the last 12 months972 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Aug 8, 2024
Verified review
Laco was entirely prompt with their response to my email enquiry. I was given precise detail about my intended purchase and the international shipping to my destination country. The dispatch of my watch was conducted earlier than expected. The packaging was done safe and secure. The watch arrived in a beautiful and unique box and zippered case. Overall, the service from Laco was professional and of the highest standard.
Read more
Most relevant negative review
Nov 9, 2023
Verified review
Shipping was terrible.
I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
Read more
Reviews for www.laco.de/en/
Sep 9, 2024
Verified review
Report review
Answer by www.laco.de/en/
6 days ago
Thanks for leaving a review! Of course we would love to know why our performance didn't earn the full 5 stars..
Sep 8, 2024
Verified review
Report review
Answer by www.laco.de/en/
6 days ago
Thanks for leaving a review on Trusted Shops! Of course we would love to know why we have only earned 2 out of 5 stars so that we can improve in the future.
Jul 23, 2024
Verified review
Never got the order due to a strange billing problem with Amazon. So not sure why I have been sent this review. Would have been nice to have had some more supportive/clearer early communication on the issue.
Report review
Answer by www.laco.de/en/
Jul 24, 2024
Thanks for leaving a review regardless. You should have received an email from Amazon on the 16th of July clarifying that the payment has not gone through yet. We apologise if that isn't the case. If you need further support, please contact us at kontakt@laco.de or call us at +49 72 31 20413 0.
Aug 5, 2024
Verified review
Report review
Answer by www.laco.de/en/
Aug 9, 2024
Thanks for leaving a review, even if it wasn't enough for 5 stars! Of course we would love to know what we could have done differently.
Jul 18, 2024
Verified review
Report review
Answer by www.laco.de/en/
Jul 24, 2024
Thanks for taking the time and leaving us a Trusted Shop review! Of course we'd love to know why you only gave us 3 stars, but we're confident we will improve the next time around.
Nov 9, 2023
Verified review
Shipping was terrible.
I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
Report review
Nov 21, 2023
Verified review
I'm a little disappointed
I ordered on the 14th and sent two emails. Of course, I haven't received a reply email yet. The order status has not been updated for a week either. It's still 'in progress' like the first day.
Report review
Nov 28, 2023
Verified review
Disappointed
I received a non-operational watch. The technical service offered to repair it instead of replacing it, so I demanded a refund. I've ordered a new one; we'll see how it goes with this one.
Report review
Jan 2, 2024
Verified review
Report review