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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
275 / 5 000
Wyniki tłumaczenia
Tłumaczenie
New vinyl in the announcement. After receiving it, it turns out that the foil is missing and the discs are broken. There is no chance that they were damaged during transport because the packaging was in perfect condition. It turns out they knew what they were sending. I can't believe it. The only plus is that they gave the money back.
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Answer by HHV
Mar 11, 2024
The items should always arrive in perfect condition. We apologize for the inconvenience and frustration this has caused.
Mar 7, 2024
Verified review
Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Mar 5, 2024
Verified review
My t shirt had a Stain on it
I am trying to resolve it with support, and they have have been good at giving quick answers although they keep asking for things for me to do.
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Answer by HHV
Mar 6, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
1 day ago
Verified review
for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
7 hours ago
Your order has been successfully delivered in time. We had also answered your messages.
Feb 28, 2024
Verified review
delay in delivery of the parcel..
Thank you..!
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Feb 4, 2024
Verified review
Pros and cons
Pro: Delivery extremely fast and always correct.
Contra: My latest order contained a single with an inner sleeve. It was impossible to pull the record out of the sleeve, because the inner sleeve probably was glued into the outer sleeve. Since the outer sleeve was a picture sleeve and not a generic one, I didn't want to cut it out. But I had to. I made the sleeve a cut-out :-) I don't think singles need inner sleeves.
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Feb 20, 2024
Verified review
For me all done correctly. Swift shipping, safe packaging vynils, competitive price. I know what music I can expect from HHV and no disappointment ever. I think im a good frequent buyer. Hope both can make this relation lasts for long. Tschüss Zola
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Feb 2, 2024
Verified review
Brilliant service always deliver within about a week to the UK and if it’s not in stock, you cant add it to your basket which ensures no disappointment that can be experienced with other online vinyl sellers
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Feb 7, 2024
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Fast and secure shipping and great selection. My only real complaint, and it's a small one, is that they forgot to pack one of the bonus gifts.
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Feb 4, 2024
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Good selection and communication on orders
Good selection, good communication on orders/delivery. Pricing could still improve as it is a bit higher than competitors particularly Amazon
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Feb 2, 2024
Verified review
Great variety of products & fast delivery
Great variety of products, at convenient prices. I am ordering for more than 10 years and everything is great. Super fast delivery with fedex.
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Feb 1, 2024
Verified review
My record arrived in perfecg condition with no warps or distress to the vinyl sleeve. Great job with packaging and expedient shipping time.
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Feb 1, 2024
Verified review
Great - as always!
Great shopping experience from start to finish - as always!
The only thing HHV should consider upgrading is the internal site search engine.
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