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HHV
Reviews:

1,762 reviews in the last 12 months20,251 total reviews  

4.80
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Apr 8, 2024
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Please stop using FEDEX

HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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Mar 27, 2024
 Verified review
for order 15019-50656, it dissappeared, but I don't have any response: I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
Mar 31, 2024
 Verified review
You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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